Natalya G.

Ordered 18 bareroot raspberry plants on August 27,2018. Got 18 dry sticks none of wich came to life. So sent them back for a replacement summer 2019. Again got lifeless skinny dry sticks. Soaked them in water/kelp solution and planted. Month and a half later not one plant showed any life. Contacted company for money back, and was told i have to contact their manager via letter because she doesn't communicate through email or phone. So i did write her a letter explaining how frustrated i was, planting their dead raspberries. It took me a lot of time and energy and none of 36 total plants was alive, i explained to her that i don't want a replacement any more, i just don'twant to waste any more of my time planting their dead plants. In mean time i ordered 5 same exactly plants from Etsy, week later they all are sprouting new leaves! And today i finally got a letter from Susan Phelps, saying they have only 14 day window for a refund. And in order to get a replacement, you have to send the original shipping label back to them together with dead plants. Even though i still have the original label, i do not want a single plant from this company. Very unprofessional and rude customer service. Will never order any plants from them again. Wasted close to $100, and a full raspberry season. Very unhappy.

My package was shipped via FedEx 2day from Texas to Alaska. It made it to Anchorage, AK in 1 day. And now it has been sitting at Anchorage location for 7 days without any movement. No matter how many times i called them, they are not speeding the process up. I wish all companies would stop using FedEx. UPS and USPS always deliver by the day promised, why use a different company?

Had to return pair of shoes to Kohls.com because I don't have a store near by. Now I am fighting to get my money back for almost a month. No body knows nothing, they promise to look into it and call me back, but no body ever did. I called at least 5 times, and all they do is open a new case for me.
Last time I had a chance to talk to one of the supervisors (Tin), she promised to resolve an issue and call me back within 24 hours. Also told me she will apply credit of $50 to my account towards my next purchase. 10 days went by, she never called me back. So I called them today again, and spoke with supervisor named Gabriela. She was rude altogether
Told me that they did refund $30, and they will send me $20 Kohls cash within a month. Even though there was another items in this order they could of applied my Kohls cash towards to. They decided to charge me full amount for that item, and use my cash towards the boots I have returned. And when I asked her about the $50 credit that Tin had promised, she said I do not see anything like that under your account, and we don't offer anything like that anyways.
Very not helpful customer service, makes me very disgusted. So, if you don't have Kohls store near by, don't waste your time and money shopping at Kohles.com. There is always a good chance you will have to return something. I am going back to Macy's and Nordstrom.