FedExReviews 2,890

I tried to ship a part back to Rock Auto. FedEx shipped it to the wrong location. Sorry about your luck not their fault is what I was told. I was actually told "Well we did our job and delivered the package". What? You delivered it to the wrong address. Called customer service and was berated by Donna and Darlene. Darlene actually hung up on me. Date and time of call 8/16/19@ 4:00-5:00 pm. I have filled a complaint with The Attorney General of Michigan. Not holding my breathe.

They lost my package that was worth more than $1000! When I call to ask what had happened they gave me different answers each time I call. They first said it was lost. Then that I was misplaced. Then that it was delivered to the wrong address. And THEN when I told them I was going to file a police report that's when they said that they had left it in the right addressed and that if I lost my package then it was my FUALT and not theirs. Zero care for customers and their money. FedEx is seriously the worst. They make bull$#*! excuses and they really just waste your time and loss your stuff.

If you have an account with Fedex and UPS. Choose UPS! Despite the bad customer service. Back in JAN switched to Fedex a Sales rep Ivan Mascarell gave me good/attractive discounts and assured me that I will not fee any fees that I saw with UPS on my account; so I switched to Fedex(Moonachie hub/main is right behind my store; easy for the drop-off + good rates... what was there to loose?) happy I get to save more; meaning I make more money.

So it's 7/30/2019 and yesterday the 29th I was going through the invoices paid with the receipts. Guess what; 40-60% upcharge. A 10$ shipment turned into $30 all of a sudden. Handling charges added anywhere from $9-97 as I have seen. Surcharges and residential charges added on onto the invoices(god damn you are a shipping company; add that on when you are giving me rates before shipping instead of making excuses that that was a quote that was given; which is the excuse you gave me) I am getting a little aggravated and would like to rip them a new one but. I WOULD RECOMMEND IF YOU ARE RUNNING A BUSINESS, AND YOU WOULD NOT LIKE TO GET ROBBED! STAY AWAY FROM FEDEX!

Every time we get shipped fedex its horrible! My delivery person wants to keep the same packages on the truck for over a week. Every day tracking says out for delivery. But at the end of the day. They go back to fedex and start the same thing over four days in a row. Called fedex took over an hour to get to a person. Said package delivered next day. Never got it. From now oo will not purchase from business who use fedex YES ITS THAT BAD!

I wish I could give a zero stars. I barely ever deal with fedex because of them being extremely unreliable. But this time it was the last drop. I ordered a wedding item which we needed for our wedding on July 7th. This item was supposed to be the most important one during the ceremony. I paid $39 for expedited 2 day delivery. On June 26 the company shipped my package to my address in Denton, TX. On July 5th it was in Fort Worth, which is only 35 minutes away from my house. On July 10th they shipped it back to the sender because I didn't come to pick up it. I received notification from fedex about package being returned on July 9th. And this was the very first contact I received about my package. Gave them a call and they said, "if you want us to turn the package around and send it to you again you will have to pay again." WHAT? You never tried to deliver it to my house for which i paid $39 (6lbs package). Now you want me to pay more? They were pretty inflexible and kept saying that I either have to pay more or can fly myself to Mississippi where the package is right now and they can hold it in there. I will never ever deal with fedex again. The worst mail system out there. From the past I can say, their drivers are the worst. They through packages over the fence or on the ground even when it says Fragile. They don't bother knocking or ringing the bell well enough They just do couple of quet knocks and leave. This was the reason I stopped dealing with them. This time I had no idea the company would ship with Fedex. Otherwise I would never agree for that. They through my computer and broke it in the past. I never had any issues with UPS or even USPS like I had with Fedex. I don't know how this company is still alive and why people still use them. The worst!

Thanks to your hideous service, we are canceling our subscription to Wild Alaskan Company for our monthly box of frozen fish. We hope Wild Alaskan Company will switch shipping carriers. When they do, we will resume our service. Until then they have lost our business. You simply don't care. Do you understand that the packages you are delivering are frozen fish? It isn't safe to eat when it reaches above 40 degrees. When a frozen fish shipment sits three extra days the dry ice it is packed in melts and the fish gets warm. Once again, our shipment was delivered 3 days late and placed in the hot sun. Please fire this driver. Clearly this person is doing this on purpose. This is our fifth delivery with the same result. The fish cannot be eaten. Maybe perhaps your whole company should go out of business because you simply don't care. To summary issues getting delivery from one vendor: 1. Two shipments were left at the street. See photo 2. The third shipment was delivered 1/2 way to the front porch, left in the sun, and delivered a day late. Wild Alaskan replaced it with shipment 4.3. Shipment 4 also was dropped off 1/2 way to the front porch in the sun. It was still frozen when we got it.
4. Shipment 5 shipped 7/1, and was to be delivered on 7/3. On 7/3 at 2:58pm local, it was logged as "delivery attempted" and returned to the FedEx shipping depot. It sat through 7/4. On 7/5, someone forgot to put it on the truck, so it sat in the depot. It was delivered on 7/6. Given the number of days since it was shipped, I have not opened it.

I have had very bad experience not just once but twice with the FedEx service.

1. This is about a local ground shipment from Walmart. And the delivery guy gave the packet at wrong address but their system is updated with FedEx tracking saying that delivered at my address outside the front door. Came home that evening, couldn't find the packet outside my door and searched in my neighbourhood and with my neighbors, not there. Finally, decided to raise a complaint on FedEx website and raised a claim. Waited for their investigation and after 3 days, the delivery guy got back that missing packet to my address from a wrong address where he actually delivered wrongly ( may be he is asleep, drunk or just dumb, irresponsible). I can understand mistakes happen. But my packet was already opened by the people at the wrong address.

2. This time it was a international shipment from my home country worth $300 dollars. Believed in FedEx, that was our biggest mistake. After tracking the delivery details on their website, it says, delivered at my address outside my front door on the same day as the above case. After I couldn't find this $300 worth shipment anywhere, raised a complaint to FedEx and told them that a local ground shipment packet was also missing on the same day and may be the delivery guy gave these both at wrong address. After 3 days the local Walmart shipment was got to me from the address where it was delivered wrongly but for the $300 international shipment, FedEx sent a letter saying that package was delivered properly at the correct address and they rejected my claim.

Bottom line is when the delivery guy messed up everything as you can see that one of the local ground shipment was got back to me in next 3 days. How can now FedEx say that the other international shipment is delivered correctly. That is just disgusting.

Lost $300, time more that 1 month in entire process and faith in FedEx.

You guys are the worst. You lost a genuine customer and not just me, you have lost business from all my family members and friends.

Second time in 3 months that I have been home ALL DAY LONG and receive a text that my delivery is being rescheduled and that the driver attempted to deliver my package! This is complete and utter BS. Nothing was even left on my door that the driver made an attempt BECAUSE HE IS A LIAR! He did not attempt to deliver as I have been home, garage door open, working in and out of the yard. Called for support and was informed that the driver was done for the day. He did this in March as well and on that day I was quick enough to have his manager force him to turn around and deliver the package.

Unbelievable. Informing the company that is using FedEX to find another carrier for my route. People need to lose their jobs when they can't even perform them properly!

Fedex abdicated from the core business and passing over the package delivery to the US Mail. This would be a good improvement if it worked. The US Mail is very quick to declare a recipient unknown/moved, it is enough you are away a few weeks and not emptying the useless junk they are cramming into your mailbox, and they mark your mailbox as not served. On the Fedex page I can track the repeated attempts to deliver the package, but there is no way to correct the derailed process. I am a registered user at Fedex at the address they claim as incorrect. I hope the genius who implemented this "improvement" gets the boot. This happened in Sarasota FL, but I guess the same system is about to be introduced everywhere. No I must fight with the firm I purchased the electronics from to get my money back or do a chargeback on my credit card. What an unnecessary waste!

Received a delivery via FED EX on 1-16-19. I have a gated entry with a call box. Not only did the driver NOT use the call box to let me know he was there, the next day I notice my call box leaning, I barely touch it and it falls over. Has a white mark on the edge of the black box. I call FED EX, they tell me he is a new driver and that the claims rep will contact me. After 2 months, they say they won't pay because I can't prove their driver did it. I live on a back-country very low traffic road. And no, I don't have a camera on it. In the 20 years I have lived here, my gate has been damaged twice, this one and once before, yes, by FED EX. That driver was honest and FED EX paid the claim. Guess we know why FED EX is so profitable. BEWARE, they don't train their drivers or strive to make good on damage done.

FEDEX IS TERRIBLE! They lie about price and OVERCHARGE! I shipped a package and paid $45 for shipping. Later, I was charged an ADDITIONAL $82.60 after the order was delivered. I called to ask what was going on and they said additional fees incur AFTER delivery depending on weight and dimensions of the box. Which is hypocrisy because I gave them weight AND Dimensions of the box PRIOR to shipping. Isn't that the whole point? I've NEVER had a problem with USPS or UPS. With USPS or UPS you just give them the dimensions and weight, and you pay for that up front. There are NEVER hidden fees. If it was a few extra dollars fine but they charged me over $82.60 in ADDITIONAL fees! MONEY LEECHERS~~~~! TERRIBLE!

So, let me tell you about my current experience with FEDEX. Yesterday (5/1) at 10:30ish we called in a FEDEX EXPRESS pickup, confirmation #'s LKSA641 & LKSA167. A little after 4pm we called to see what the hold up was and we were told the truck broke down and another truck had been dispatched and should arrive in 10 - 15 minutes. We closed our shop at 6:30pm and still no driver and too late to get to a FEDEX location for a drop off. This morning we have called not once but 4 times and got four different stories and a bucket load of rude representatives. The first call we were told the driver showed up and no one was at out location at 4:30... untrue. The second call we were told the pickup had been rescheduled and that we were notified... untrue. The third call the representative transferred us to Ground and then we got transferred back to the 800# and the call timed out, a recording reported that the call was unable to complete.(Same as being hung up on) Forth call we spoke with a rep that continued to talk over us and not listen, this guy would ask questions and keep on talking. Tried to tell us there was a distribution center machine malfunction... had absolutely NOTHING to do with pickups. Then we called our outside service rep, like that would do any good... I have never had a return phone call from her. Today FEDEX totally and completely has missed the mark.