FASHIONPHILEReviews 8,823

I was the victim of a home burglary, where the culprits broke into my home and stole several designer bags. As part of the investigation, my bags had been located at Fashionphile, since I was browsing online to see whether the culprits had tried to sell my bags. I called Fashionphile and had receipts from the time of original purchase to verify the serial numbers and to ask them to not sell the goods since they were stolen property.

Fashionphile told me that the only person that could speak to them was the Detective on the case. Subsequently, the Detective contacted Fashionphile and provided them a list of items that were brought in and sold by the same woman who had burglarized my home. At the time, Fashionphile had returned two of my Chanel bags and said that the rest would be returned after a judicial resolution.

Fast forward 10 months - the woman is convicted and I had reached out to Fashionphile regarding the remaining items they promised would be returned. Once again, they told me that they were only allowed to speak to the Detective on the case. After speaking with the Detective, he had informed me that Fashionphile told him they had already sold my stolen items at some point during the 10 months even though they were fully aware they were stolen property that were subjects of a criminal prosecution.

This company has no respect towards its customers and worse yet, seeks to encourage the practice of purchasing stolen items for resale in order to turn a profit. I am extremely frustrated by how they handled this situation and hope no one has a similar experience.

I bought an LV Alma PM bag from them. No where in the description did it say the handles were sticky. In my excitement I removed the tags, took it out of the packaging and OMG the handles were sticky! I mean lollipop sticky. I called the client representative and they said they're nothing they could do because I took the tag off already. I said you could at least have described the bag accurately - that they handles feel like an old lollipop. She said they would have cleaned it and never sold a bag like that, yet here we are. Unbelievable. If you buy anything from them, keep that damn tag on. They never offered to have it cleaned, which is what I was hoping they would do. Instead they only offered to buy it back for 70% of the price. She went so far as to say I probably did it. Worst customer service and deceptive descriptions.

I wish I could put a better review but It took almost 9 days to get quotes on 8 pieces of T & Co. Jewelry. Then I shipped it out and the items arrived 5/22. I got an email saying 24 to 48hrs for Authentication and payment. It's not 5/30 and I received an email after contacting them that it can take up to 12 days for my items to be processed. Original email says 2 days and now Im going onto the second week of nothing. If I had known that it was going to be this much of a headache or aggravation I would of gone through yoogi's closet. At least they are quicker.

I have bought Chanel and Louis Vuitton items from Fashionphile, and have had a perfect experience. Every item I have received was better than described. I paid way less than Yoogi's Closet or Realreal. There was one item I had been waiting for the Chanel Boutique to get, but it was never available. I called Chanel's customer service to see of they could locate it and was told I should wait to get the "boutique experience" at my nearest boutique. Well, it came up on Fashionphile! I bought it and took it to be authenticated. No problems... every item I have bought from Fashionphile has been verified as authentic from an independent authentication service. So much better than waiting and the item is absolutely flawless! Also, Fashionphile sends wonderful dustbags... thick cotton, not some weird see-through weave. I highly recommend Fashionphile!

If you have items to sell, forget trying to get a quote from Fashionphile. When you submit an item to get a quote, you get a notification that states that it will take 1 - 2 days. They NEVER get back to you with a quote in 1 - 2 days. My complaint is that if they cannot get a quote out in 1 - 2 days, then change it to 5 - 7 days (that is on average how long it takes). Just be honest rather than to set false expectations to your customers. I have called to complain about this a number of times and they always make up a lame excuse.

I sold a couple bags & bought a little coin purse. They gave me a quote on the bag that was close enough to what Id have been able to get on my own & I just wanted it gone, so I was happy enough to sell it. They received my item & I had my money direct deposited in to my account within about 3 days. Totally painless.

The coin purse shipped super quickly. I received it within 2 days & the shipping was free.

The negative with Fashionphile is that they dont accept designer clothing & then the buy out price on some of the items was absolutely ridiculously low. $25 for a pair of Jimmy Choos that have quite literally been worn 1 time? I paid far more than that. Theyre authentic & theyre going to mark them up far more than 50%. Other shoes that are much more worn & they offered more money? I understand they buy what sells, but that stuff is crazy. Id rather put in the effort & sell it myself on poshmark for quite a bit more.

All in all, Im glad I have the option... I would advise others to be well aware of what their items are worth before buying/selling. Its a good site overall... just make sure you arent getting ridiculous low balls.

I ordered an $800 item for my mother and waited 4 days to receive a tracking number. I called twice and was told the package was shipping that day. Later I was told the risk manager had to approve the purchase and that was just done the day before I was told it was to be shipped. The boutiques don't even do that. Buying should not be this cumbersome. Either way, this is not to my standard of customer service and they have lost a sale.

Horrendous Customer Service I recently submitted items for quoting, and they were accepted, once I sent them in i received an email that the items were received but one of my items was not authentic. I know 100% this is not true, but whatever. I was asked to pay a $75 fee to return it to me (which was how much they offered me for it, so basically I'm paying them for an item I already owned), but whatever and I wrote back that I would as soon as I received confirmation that I would receive ALL 3 items back and not just the inauthentic one. I received 2 automated emails stating once the fee was paid my item would be returned, and a partial email where I believe someone was trying to say yes or confirm, but they seem to be technologically illiterate and the message was unfinished and the automated message saying once I paid the Item (not items) would be sent back. I have been asking for confirmation for 2 weeks that ALL items would be returned and kept getting no real response. Finally, today, someone emails me and says that the check was mailed and the items were paid for, and they can stop the payment on the check for a $25 fee on TOP of the $75 they want to charge me for not authenticating an authentic LV strap. Now let's be clear, they purchase my LV luggage tag for $15 and are reselling it for $125, and my LV poignet they purchased for $10 and are selling it for $50. Thats an 80% margin. So I guess I'll cash the $25, but my strap is considered stolen merchandise in my book.

Since I haven't ordered from them in awhile, I was requested to do a password reset. I applaud the security measure, but that's where the good news ends. After password reset, I still could not log in. First, I sent a "chat" request-NO RESPONSE. Then I called the 800 number-got "disconnected". On third attempt I finally talked to a live person who said they were forwarding my email address to IT & they would be contacting me. Now that was yesterday at about 6pm. As of today-NO RESPONSE. I went to site this morning and the Gucci handbag I was trying to buy yesterday was SOLD! I'm done with Fashionphile. I'm sure The Real Real will be more than happy to take my money.

Recently purchased a Louis Vuitton speedy 35. Couldn't be happier with my purchase. Item was as described. Took it to the Louis Vuitton store and they also verified its authenticity and were surprised by the great price I got it for. Please don't believe all the horror stories about fashionphile. Its unfortunate that because one person had a bad experience and no proof behind it can try to tear down a reputable seller. Do your research on the item your looking to purchase and if anything is different from what you researched don't buy it. Again very happy with the purchase and it has given me trust when buying preowned luxury bags.

I have bought tons of items from Fashionphile and have never been disappointed! They definitely have the best prices online. Whenever I see a bag I want I google it and Fashionphile is always the cheapest online... With their basics like the Eva clutch, speedy etc you're not going to see that great of a savings (like all Of the online resellers) but there are definitely outstanding deals on the site. I just purchased a $4900 Chanel bag on their 'last call' savings for $850! Unreal! They could however use a little work on the CS side, had some shipping issues. But the reps are always very nice from my experience.

Be care of this website. They are after your money ONLY and do not care about your satisfaction. Their offers are way less than other sites such as therealreal, yoogiscloset, annsfabulousfinds, even eBay valet sellers. The customer service is horrible, rude, and basically a waste of time. Their layaway policy really really really is horrible, and I would not recommend it for anymore. There are many choices for this type of business online, and fashionphile is at the bottom on all categories, such as customer service, pricing, return policy, satisfaction guarantee, etc. They are not a loyal company at all, and if you have bought/sold to them in the past, they do not care. Other brands such as therealreal, yoogiscloset, annsfabulousfinds, all have loyalty programs which clearly will reward you for return business. Please do yourself a favor and block their website!