Be care of this website. They are after your money ONLY and do not care about your satisfaction. Their offers are way less than other sites such as therealreal, yoogiscloset, annsfabulousfinds, even eBay valet sellers. The customer service is horrible, rude, and basically a waste of time. Their layaway policy really really really is horrible, and I would not recommend it for anymore. There are many choices for this type of business online, and fashionphile is at the bottom on all categories, such as customer service, pricing, return policy, satisfaction guarantee, etc. They are not a loyal company at all, and if you have bought/sold to them in the past, they do not care. Other brands such as therealreal, yoogiscloset, annsfabulousfinds, all have loyalty programs which clearly will reward you for return business. Please do yourself a favor and block their website!