Lan P.

I was the victim of a home burglary, where the culprits broke into my home and stole several designer bags. As part of the investigation, my bags had been located at Fashionphile, since I was browsing online to see whether the culprits had tried to sell my bags. I called Fashionphile and had receipts from the time of original purchase to verify the serial numbers and to ask them to not sell the goods since they were stolen property.

Fashionphile told me that the only person that could speak to them was the Detective on the case. Subsequently, the Detective contacted Fashionphile and provided them a list of items that were brought in and sold by the same woman who had burglarized my home. At the time, Fashionphile had returned two of my Chanel bags and said that the rest would be returned after a judicial resolution.

Fast forward 10 months - the woman is convicted and I had reached out to Fashionphile regarding the remaining items they promised would be returned. Once again, they told me that they were only allowed to speak to the Detective on the case. After speaking with the Detective, he had informed me that Fashionphile told him they had already sold my stolen items at some point during the 10 months even though they were fully aware they were stolen property that were subjects of a criminal prosecution.

This company has no respect towards its customers and worse yet, seeks to encourage the practice of purchasing stolen items for resale in order to turn a profit. I am extremely frustrated by how they handled this situation and hope no one has a similar experience.