Protasia D.

Horrendous Customer Service I recently submitted items for quoting, and they were accepted, once I sent them in i received an email that the items were received but one of my items was not authentic. I know 100% this is not true, but whatever. I was asked to pay a $75 fee to return it to me (which was how much they offered me for it, so basically I'm paying them for an item I already owned), but whatever and I wrote back that I would as soon as I received confirmation that I would receive ALL 3 items back and not just the inauthentic one. I received 2 automated emails stating once the fee was paid my item would be returned, and a partial email where I believe someone was trying to say yes or confirm, but they seem to be technologically illiterate and the message was unfinished and the automated message saying once I paid the Item (not items) would be sent back. I have been asking for confirmation for 2 weeks that ALL items would be returned and kept getting no real response. Finally, today, someone emails me and says that the check was mailed and the items were paid for, and they can stop the payment on the check for a $25 fee on TOP of the $75 they want to charge me for not authenticating an authentic LV strap. Now let's be clear, they purchase my LV luggage tag for $15 and are reselling it for $125, and my LV poignet they purchased for $10 and are selling it for $50. Thats an 80% margin. So I guess I'll cash the $25, but my strap is considered stolen merchandise in my book.