Since I haven't ordered from them in awhile, I was requested to do a password reset. I applaud the security measure, but that's where the good news ends. After password reset, I still could not log in. First, I sent a "chat" request-NO RESPONSE. Then I called the 800 number-got "disconnected". On third attempt I finally talked to a live person who said they were forwarding my email address to IT & they would be contacting me. Now that was yesterday at about 6pm. As of today-NO RESPONSE. I went to site this morning and the Gucci handbag I was trying to buy yesterday was SOLD! I'm done with Fashionphile. I'm sure The Real Real will be more than happy to take my money.