I ordered an $800 item for my mother and waited 4 days to receive a tracking number. I called twice and was told the package was shipping that day. Later I was told the risk manager had to approve the purchase and that was just done the day before I was told it was to be shipped. The boutiques don't even do that. Buying should not be this cumbersome. Either way, this is not to my standard of customer service and they have lost a sale.