I paid extra to have an item delivered in two days. They use FED EX which doesn't care when they deliver so of course it didn't make it on time. No one responded to my emails or phone calls. Also, I was sold a Tiffany watch awhile back and they stated that it had scratches. That was the only flaw. Nope. The watch was totally broken and missing parts inside. They told me that since I cut the tags off, they could't take it back.