ORDERS #******* & #*******
Pissed off would be an understatement of what I am feeling right now! I can't even put into words how upset I am! I feel taken advantage of and scammed! I've ordered from them before and recieved my order so I thought they were a trustworthy and legit company, well I thought wrong! These people took my money and never sent my order! I ordered one package that was $286.19 on June 22,2017 and the other package that was $198.19 on July 1,2017! This adds up to be about $484! Still haven't even recieved a tracking number which means neither package has been shipped yet. Which means the 2 day shipping for orders over $75 is a complete lie. I've watched many reviews on youtube of customers who haven't even recieved their orders or have recieved some of the things they ordered but not all of it. Which is pretty $#*!ed up because the items said they were in stock. I've also heard that when they don't send you your order they try to make up for it by sending you this gift card that is even less than the money you spent when you purchased. If you guys can't send customers their first orders, why would they want to order from you again? I've heard so much bad $#*! about this company it's ridiculous but if they are scamming they will eventually get caught! I've called Fashionnova, no response. Emailed them, no response. Contacted them on Twitter, Instagram and Facebook, still no response. I'm going to give this one more week, after this I am done. Fashionnova send me my orders like a trustworthy, non-fraud, non-scamming company would do. I either want EVERYHTING that I ordered sent off together or my money back! If my clothes are not shipped off in the next week and no one calls me or reaches out to my email I will have no choice but to file a claim with my bank. But I won't stop there, I will then take this into legal matters because I do not play about MY hard earned money and cannot respect the fact you guys could potentially be stealing peoples money! Send me my orders and contact me ASAP.

I purchased two separate orders with fashion nova on Feb10,2018 I received my first purchase on Feb 15,2018. I had 2 day shipping on both purchases but I understand processing might take time plus it was the weekend so it wasn't a big deal. But as of today, March 4,2018, I have not received my second purchase or receive any confirmation that it was being shipped. On my purchase status it just saus paid because they made sure they got their money but I haven't my purchase. All my attempts to call have gone unanswered (I waited almost 20min 4 different times and each time the phone would click after listening to the music and just hang up on me) and my emails have been replied to with the generic email sent saying "Hey #NovaBabe,

Thank you for choosing Fashion Nova!

You probably thought this was the fastest customer service response ever! Alas, this is just an automated message to let you know that we have received your email and can't wait to answer it!. We have included this FAQ guide below to provide quick help on the questions we receive most often.

**Based on current volume, you can generally expect a reply within 24 business hours. Emails are responded to in the order they are received; please refrain from sending any follow-up, so that we may assist you in the most efficient manner possible." And yet almost a month later still no shipping email or response to my reply emails. I really like what I received in my first purchase and I wanted my second purchase and to keep spending my money with them but of I get ignored and my money taken with no response then I can no longer support them. I would understand of they sent me a message saying hey something is out of stock or something but nope. I was so happy with fashion nova now I'm just pissed off.

I ordered 12 items, paid through an app called Zip (where you can pay for your items in 4 increments over a 2 week period) back on August 27th; I was supposed to get my items, yet nothing it kept saying TBD (To Be Determined), I paid it ALL yet still didn't get my order. I kept contacting "customer service" on their site (they don't have a number or an actual customer service email set up) and nothing! I literally messaged them 5x about my order so I decided to make a complaint through the BBB (Better Business Bureau) with screenshot proof that I paid for my order and it wasn't shipped out and the BBB contacted them & finally an actual person contacted me from Fashion Nova through email saying either they can ship out the order or I could get a refund. The pants that I initially really wanted is "sold out" in my size so I told them I want a refund as soon as possible. Like how do you forget MY order than run out of what I ordered from August? It's now October! I'm very mad about that cause I wanted those pants THAT I PAID FOR, yet they sold all of them off to other people, it's ridiculous and that's not how you do business. Unless it's on Mercari, Poshmark (maybe I've had issues there too) or places like Plato's Closet, I'm NEVER buying anything from Fashion Nova ever again! As far as Zip I don't think I'll use them again either! Never had this issue with Klarna (another app you can use to pay for items in increments) and I've never had an issue with my orders from SheIn.

Here are some of the issues that I've with Fashion Nova. Their web page needs work. When you select something to buy. It goes to a page with a description of that item and a size selection. But there is no image of that item. If you want to put that item in your bag, you select a size (and sometimes a color). When you do it will go to the bag page. You need to make sure you look at the size you selected because nine times out of ten it will be different from the size you wanted. When you do go to select the correct size it will bring up all the sizes that are available. And for me a lot of the time it won't have the size that I want. So I have to remove it from by bag. Another thing that I have noticed is that if you are on the main page and you go to the top of the page and hit the sign in button. A pop up will come up that says "oops, the page you were looking for doesn't exist." "You may have mistyped the address or the page may have moved". And "Take me back to the home page" But you never typed anything in and you never leave the home page. When you do order something make sure you are getting what you want. Because if it isn't, there are no refunds. All you will ever get is a store credit. That's aright if you know you are going to get something from in the future. Otherwise you might be stuck with something that you might never get any use out of. Other than that, I bought a dress (gown) for a gala that I am going to later this month. They what I was looking for. Full length with sequins, long sleeves, high collar, in the size I needed (size18) and I also got free shipping. Even thou it wasn't sent by priority mail, came in the mail two days after I ordered it.

Ok, Ill start off by saying their clothes are actually affordable and nice- HOWEVER- their service I feel is unethical and Id rather pay slightly more for better service. Ive ordered there 3 times now and everytime after I submit my payment, and they take my money and the item is out of stock and instead of refunding me for that item, they give me a damn gift card... to which if you want your money back youd have to message customer service... Ive complaint about how unethical that was 6 months ago and they have no corrected it. The third time Ive ordered- my package was lost :) I would have been fine with it had they actually helped me, all I got back was packages can take up to a month to be delivered... Ive been ordering from international retailers for over a decade and have not had a package take a month, even when they were held up in customs. Im only in Canada ordering from the States- It should not take a month. I had a feeling the rep didnt even check and just shot me a generic response, So I called the carrier whom informed me that the package was lost. So thanks Fashion Nova, for the help and generic responses. Stop investing in features like advertising in facebook messenger and automating product suggestions when your $#*! isnt even in stock half the time and start focusing on having an accurate count of inventory and improving customer service. I will not be giving fashion nova another chance. Oh and the best part is you have to reach Fashion Nova through email because their phone lines just tell you to go on their website :)) )))))) So you cant even escalate a case quickly for them to deal with it, you have to sit and wait for a response which might or might not even come at all. If youre planning on ordering here, you better pray nothing goes wrong because no ones going to help you and dont order items that are low on stock because theyre actually not in stock at all.

DO NOT TRUST THEM!

I have purchased jeans from FN before and therefore I knew my sizing from their site correctly. I ordered 4 jeans from FN last year, 2018 all in the same size and when I received them, ALL FOUR were different sizing and fits. Added to that absolutely none of them had the FN tag on them. They were from 4 different CHINESE BRANDS.
Now I thought I was buying FN jeans, not some random brands products that I know nothing about from China. Which by the way, China's sizing is very different to US sizing.
I emailed FN asking if I would get a refund for all the jeans if I returned them. An automated email said I would receive a response within '24 hours'.
No response. So I emailed again. Same thing.
Sent a third email. No response.
I finally just sent the items and paid $75.00 on shipping to get them to the US. I received confirmation that the items were returned on 05 Dec 2018.
The refund policy on the FN website is that the refund will be processed 'within 5-7 business days'
Skip to January 2019. Still no emails or correspondence and NO REFUND. So I send a facebook message and another email asking them where my money is. FINALLY receive a response from their customer care team asking for information about what was returned. Sent her all the info for the 4 jeans I returned.
Receive an email saying I have been given store credit for TWO of the items when I returned FOUR to them.

Absolute $#*! service from this brand now that they are getting endorsed by celebrities.
They are lying to their customers and selling other random brands jeans under their FN website.
ZERO PROFESSIONAL CONDUCT AND BLATANT LIES from FN regarding sizing, brands and products, response times and refund times.
If you are looking to buy from them make sure you don't want to return faulty items.

I'm so tired of this company! I hate this company! If your going to order anything from here DO NOT, and I REPEAT do NOT PAY EXTRA FOR RUSH SHIPPING, NEXT DAY OR EVEN TWO DAY SHIPPING! THIS COMPANY IS THE WORST FOR GETTING ITEMS TO YOU IN A TIMELY MANNER OR IN THE TIME FRAME YOU PAID FOR! I paid $15 for rush shipping (not to mention over $600 for my entire order) and never did the company mention there could possibly be unexpected delays on their site until you pay the money then check tracking and to your surprise it's there! My package was suppose to be here today! According to tracking I won't get it until the end of week. This has happened so many times with this company! Too many to count. This company does NOT give refunds, they do exchanges. How inconvenient. Instead when there's an issue, your offered a low percentage off your next order. This company is all about money. Customers come last! Believe me when I tell you! I've dealt with them for years now and this was it for me! They will never get another penny from me again! Don't waste your time no matter how "cute" the clothes look. I've spent thousands upon thousands with this company. The clothes are just ok. Most of the time the sizing is off and the color you receive is NOTHING how it looks on the website. Shoes always run small. Clothing material for the most part is thin and cheap. I have piles of clothes I never wore because I refuse to be inconvenienced by not only waiting for days for my shipment, but returning the items and waiting for several other days just to get a store credit and buy more stuff that possibly won't fit right. Im over it. It's worth giving it a shot if you never shopped with this company, but I wouldn't recommend making this company a frequent go-to for clothes.