business logo of Fashion Nova

Fashion NovaReviews 14,429

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
870
value
803
shipping
858
returns
789
quality
777
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New York
1 review
0 helpful votes
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Socialites unite!
January 5, 2018

I love fashion nova because they generate awesome fashion designs and some of them are even worth collecting. All of my items are from this site since the very first day they have opened. Even my socialite friends approve on using this site!

Date of experience: January 5, 2018
California
1 review
0 helpful votes
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One good evidence that fashion nova does a good job is their minimal delivery time that most of us friends abuse, but of course, in a good way. Even our boyfriends are impressed because of our dresses! Thanks FN!

Date of experience: January 4, 2018
California
1 review
0 helpful votes
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Im more than impressed on your job well done guys! The pants or the jeans I have ordered was in great shape and it greatly fits me! I dont see any sign that it needs replacement or what soever. Fashion nova is simply addicting to use because of its 2 day shipping free that everyone of us loves!

Date of experience: January 4, 2018
Florida
1 review
0 helpful votes
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I want to be proud of my bust and nothing does it perfectly with fashion novas excellent tops. Not just they are in good condition and are available in many colors but they are also well made, no factory defects also. Youll be sure that whatll you be getting is brand new.

Date of experience: January 4, 2018
Tennessee
1 review
0 helpful votes
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I love being a fashionable individual and nothing thrills me than showing off what I have got from fashion nova to the world! It is also comfortable to wear, everyone of them specially their lingerie that was sexy and steaming hot at the same time!

Date of experience: January 4, 2018
Michigan
1 review
1 helpful vote
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Totally love this because of the simplicity and the quickness of how and when my items will arrive. Items will be shipped once the payment is verified which doesnt seem like a problem to me at all. Will recommend this to my coworkers because they have delivered my dress on time! Thank u!

Date of experience: January 4, 2018
Virginia
1 review
0 helpful votes
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Received! Thanks
January 4, 2018

Just want to let you know guys that FN delivered my item in less than 5 days! To be precise it took them only 2 days to deliver my romper with no defect and issue and it was truly a life saver because it saved a lot of my time. Thanks for this miracle.

Date of experience: January 4, 2018
New York
1 review
0 helpful votes
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I have ordered a getaway attire that would suite my needs! The materials used on the cloth I have ordered matches my taste and of course, my needs. So lucky to have a website that can get this handy, Im really sure that fashion nova is a blessing and they deserve all the positive feedbacks they have been receiving.

Date of experience: January 4, 2018
California
1 review
0 helpful votes
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I didnt expected fashion nova to deliver things as fast as possible since I thought it was just another fraud site. Well, jokes on me though, seems like the positive reviews has been all true since then. All of my shipping has gone thru and since then, it was really been smooth. Examples of my shipping were lingerie, shoes, and even rompers, yes!

Date of experience: January 4, 2018
Texas
1 review
0 helpful votes
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Quick and painless
January 4, 2018

FN removes the needs of women to go to store instead, just an internet and a laptop is okay! TBH, this is my very first order and I gotta admit that I was really skeptical at first because I thought FN is just a scam. Well, not really because as soon as the white top I have ordered arrived at the front of my house, I have been all cool then. Will use this platform soon enough.

Date of experience: January 4, 2018
Texas
1 review
0 helpful votes
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Retailers of clothings like me find fashion nova as a best way to order in bulk!
It also doesnt produce any problem at all since I gotta check every item delivered to me and so far, not any single one of them suffered from damaged. I am really happy to find this site and I am also proud that I am an FN user.

Date of experience: January 4, 2018
Georgia
1 review
0 helpful votes
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Im a proud dancer and recently, I have changed styles, and it is ballroom. That genre needs dresses good for swaying and Im really glad that fashion nova, my favorite fashion site has included some of them in their collection. They are available in elegant colors that I find it hard to choose from! Help me folks!

Date of experience: January 4, 2018
Canada
1 review
3 helpful votes
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COMPLETE DISGUST. I ordered back in October 2017 and its now January and i still cant even get a hold of these people. Not only did they basically steal from me they told me since their record show its been delivered its not their problem. They are extremely lucky i dont live close because i would give them a real problem to deal with. Your all crooks i want my money back and i want the rest of the world to never have this type of service so please do yourself a favor and never i repeat never order from here.

Date of experience: January 4, 2018
Canada
1 review
3 helpful votes
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I placed an order with this company on December 7th an paid express shipping so that i would have my outfits to pick for new years before new years how ever its now jan6th i haven't received anything no discount codes however i did receive an email stating that only 4 of my items out of the 6th were still available an that they will issue me a store credit for my purchases instead of refunding me back the money they owed me. Im completely done with this company this is the second time they have screwed me over.

Date of experience: January 4, 2018
Texas
2 reviews
4 helpful votes
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I found myself buying from Fashion Nova with hopes it wasn't another scam site! It seems as they have grown with popularity the service went down the drain I spent over $65 dollars on a jogger and jeans. Waited an extended time only to get 1 out of 3 of my items. I was never made aware they could not produce the item. Nor given option to cancel or get my money back. Instead they lied in email and said my package was in route. Later sent a $13 voucher which was suppose to cover the jeans and top to my jogger. This is the last time I order. These celebrities need to know who they represent. Straight Scamming People with no intent to rectify the orders! Do not Buy this stuff ladies!

Date of experience: January 4, 2018
Australia
1 review
3 helpful votes
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I ordered jeans in November! I was told they would come the 6th of December and they have still not come.
It's been a very long time as it is now January and I have not received any proper help from fashion nova, only my tracking order that has stayed the same since November,
Absolutely disgusted, I was so excited, they won't even give me a refund.
Never getting anything from there again! I recommend never purchasing from this online store as it is a scam.

Date of experience: January 4, 2018
Colorado
5 reviews
2 helpful votes
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Awful service
January 3, 2018

The amount of similar reviews in regard to terrible service are astonishing and accurate! My gf purchased several items from them on a promise of 2 day shipping and has yet to receive her items or a response a week later.

Date of experience: January 3, 2018
Illinois
1 review
2 helpful votes
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Horrible!
January 3, 2018

First of all, I placed an order December 13th but it was canceled without explanation and they tried to give me store credit for everything. I wasn't going for that because their store credit doesn't include tax or shipping. You'd literally have to pay for that again, so I emailed them & was able to just place the order again on December 15th. I did not receive my order until about 4 weeks later. I understand it was because of the high demand during the holiday but once receiving my order I was missing items. Instead of them shipping the items I had already paid for but did not receive, they decided to give me store credit. I did not immediately get store credit, they actually had to put in a request and I had to wait 24-48 hours for approval! The store credit didn't even cover shipping or tax so I had to pay for that which is ridiculous! I spent $323 just to turn around and have to spend extra in shipping to receive items that should have already came in the damn package! One of the items ended up being sold out in the size I originally ordered and needed. What puts the icing on the cake is that the items I was missing were a part of a set. So now I have tops without the matching bottoms and have to wait until they restock. Their customer service sucks. You literally have to threaten to contact the BBB to get them to respond within 24 hours. They run extremely small! I am 4'11 and have always worn a S or some times a M but for whatever reason, all their $#*! is extremely tight fitting and short compared to what is shown on the models. All their reviews saying "It's true to size, it's comfortable, it fits like a glove" is a bunch of bs and was probably written by the company. The only thing that actually fits true to size and that I would recommend purchasing are their jeans. Everything else is trash and they will not be getting another penny out of me after this.

Date of experience: January 3, 2018
Texas
1 review
2 helpful votes
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DON'T ORDER FROM HERE
January 2, 2018

I never received my order that I placed almost a month ago. I emailed them and they decided to cancel my order but I never got my money back. SCAMING $#*!S!

Date of experience: January 2, 2018
DO
1 review
2 helpful votes
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I've been robbed
January 2, 2018

I placed an order on November 27th and my items hasn't been ship yet. They email me saying my order has been cancelled but i haven't received my money back!

Date of experience: January 2, 2018