On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I didnt get my order and its already 3 months now. Cs not even help me. I am so upset, who should i contact and they even blocked me from IG
This is my first order actually and Im very happy to announce that fashion nova has fulfilled their due date which is as promised is three days though for my case, it only arrived in just 2 days! Really satisfied that the lingerie arrived in time, will definitely order sometime more sooner!
I have been wanting to own this blue ripped jeans for a long time already and, I mean, I gotta thank fashion nova for making it very easy! Just a type and some clickings in my browser and Im all set, the ripped jeans is ready to be delivered in my house!
I really do hate going out there where there are a lot of people and fashion nova, ordering here reduces my anxiety! The shipping is also trustworthy since I have been using it for 3 months already. So far, no defects and issues where I need to give them back and replace it. Hope it wont happen soon.
Ordering here is very easy, like one two three and in fact, my order just arrived an hour ago thats why Im making this review! You guys deserve this and thank you for your service. The yellow top fitted me well and I was surprised that it was made from an awesome material. Thank you!
I have ordered everything in this site from shoes to top with only using my card, no cash! Online shopping and shipping has been made easy by FN with a bonus of free two day shipping! Thats already a great deal for me!
Gotta say that my shopping experience has been really improve upon using this site. The site is easy to use and anyone can grasp what and how do things works here. Checkout is really fun and easy and for me though, I only use my cards when shopping, no more need for cash!
My boyfie buys me clothes here whenever there is a special occasion and I approve of it since I also love it. He has a great taste especially the black romper he has ordered for me. All dimensions were correct and it fitted me well, no need for fitting rooms!
The dresses they sell are very hot and sexy that it makes me want to order more and more and more! Every order is also satisfying as every of them arrives in just 2 days! I was really like wow to it at the first place and it is pretty cool if youd ask me.
Ive placed an order on 12/19, and my order still has not shipped. Ive left voice messages, and no one calls back. Ive sent email requesting status, and it seems as though you get a dummy response, instead of an actual status. I completely understand that due to holiday season, it has been extremely overwhelming. However your website specifically stated it would take 7 business days. It is now 11 days since Ive placed my order, and it still has not shipped! Very unprofessional! I placed my order in an ample amount of time to receive my NYE outfit and my vacation clothes. But of course I have nothing now. However, my order I had placed on 12/23 has already shipped, but not my other order which was the one I needed the most. Definitely will not be continuing to shop from Fashion Nova. Also, will be calling my credit card company and deny that charge. You should not charge someone until you fulfill the shipment, and then tell them an order cannot he cancelled since its alreat submitted and have ppl wait weeks for there orders.
I was never been afraid to order here because I know that the customer service always got my back. If some problems persist, I know that they are there to solve it. So yeah, was happy to stumble upon FN and Im glad that my wardrobe has been getting great additions.
Every transact here is flawless and Im very sure that it is worth your money. Since mine was really really worth it! I allot some of my allowance here and I think its very cool to trust an online fashion shop. Thanks for everything FN!
You see, for me the free shipping Is a very great deal! It is very rare to see an online shop that offers a deals like this. I also love shopping here because of the flash sales and discounts that are always available everyday. So happy to receive the brown hot dress I have been eyeing to!
A fashion star!
Fashion nova made me into a fashion star. The dresses I order here arrives quickly which Im really very thankful. All dresses fits well and its made of great material one that I could be comfortable with. Thanks for this especially the velvet dress I have ordered, everybody around me loved it!
Just wanna say thanks for the delivery crew for allowing me to have such a great dress in such very low price! My orders has never been delayed also. The shipping is free btw so I only need to pay for what Ill be buying
I find this site because of my workmate and now we are both addicted! The site is simple to understand thats why orders doesnt take that much of my time. The clothes are in great condition, definitely all brand new and so far so good btw!
Shopping here is very light and as my 6th order arrives, I know that FN will do more order well again! The package arrived nicely and when compared to others who ships them, FN is very far ahead. I like how they take care of it and the staffs seem awesome, also. Probably a shop that is worth shopping with!
I travel a lot and I visit a lot of places in a week and having a commutable and comfortable fashion attire has always been in my list. One thing also is the materials they used are in high quality. I can also order anywhere I like because of their shipping and delivering service like no other! I recommend this site to fellow travelers.
Fashion nova is one of a kind and I feel like so lucky upon discovering it! The 3 days shipping is a blessing btw! So glad to receive the yellow top I have ordered in such little time given. Srsly, 3 days is more than enough and I wont even say something even it takes them weeks to deliver!
The white dress that was delivered to me just 3 days ago was so pure I really feel like an angel with it! The dress was so sleek and it fits me well, perfect for those who want to have a fit dress. This is a must have!
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day