business logo of Fashion Nova

Fashion NovaReviews 14,429

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
870
value
803
shipping
858
returns
789
quality
777
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Texas
1 review
0 helpful votes
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Theyre so good and in fact, I have placed another ordered yet again after receiving one. It looks good and in me and the color matches my top, somehow. The ripped wasnt that much of a bother and it looks cool as a design. A perfect buy for the perfect price.

Date of experience: December 31, 2017
Texas
1 review
0 helpful votes
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I am into dance sport and my only supplier when it comes to dancing dresses is arguably the best, which is fashion nova. They fit well and more importantly they make me look sexy especially the one I have just ordered last two days, A black laced dress that I would probably use tomorrow on my dance recital. So excited actually!

Date of experience: December 30, 2017
Nebraska
1 review
0 helpful votes
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Romper awesomeness!
December 30, 2017

My review is for the brown romper that arrived just yesterday at my yard delivered by their courier! They did a pretty good job complying with their promise of only two days which I found quite farfetched at the very start yet as time passes by, I simply conclude that they are worth my trust. I have now tried the romper and it suited me quite well, thanks for this!

Date of experience: December 30, 2017
California
1 review
0 helpful votes
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Nothing beats fashion nova when it comes to customer assistance and it is safe to say that they resolve problems all in just 1 day!
My colleague told me about her problem and how did fashion nova resolved it. Because of that, I feel so secured more with FN.

Date of experience: December 30, 2017
Virginia
1 review
0 helpful votes
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Excellence in one website
December 30, 2017

SOO happy to see my dress delivered in such little time, only took them 3 days actually. The material used was so fluffy and comfortable and it makes me wanna sway at the outskirts of town! Truly, a dress great for any circumstances!

Date of experience: December 30, 2017
Colorado
1 review
0 helpful votes
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Excellent service, thanks
December 30, 2017

I have been working these past few months and I think that I deserve a great treat! One specially being fashion nova and they really sate my hunger when it comes to fashion. What I love here is theyre complete with any kinds of clothing you like. Kinda like a pick your own poison. Its easy and simple to use and literally anybody can use it!

Date of experience: December 30, 2017
New York
1 review
0 helpful votes
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Using this site has never been difficult since its 100 percent certified that this site is friendly towards newbies. Just last week, my jeans was delivered at my house which made me feel good! Fashion nova is my drug and I will order more some day

Date of experience: December 30, 2017
Colorado
2 reviews
9 helpful votes
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Where is my order?
December 30, 2017

Wtf! Seriously where is my stuff that I ordered!? I ordered some stuff online with a 2-day shipping and we are now going on 2 weeks? I've sent out emails and have only received one generic response that I'm guessing you give all your customers. I get that it's the holidays, however, I also ordered only once before in July and had to wait 3 weeks before receiving my 2-day shipping order that I placed! This is beyond frustrating that orders take 3 weeks to a month before being sent and customers are being charged for 2-day shipping! Thank God I didn't order my New Years dress from Y'all seeing that it probably won't come in until next year

Date of experience: December 30, 2017
Texas
1 review
4 helpful votes
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Bad bad bad
December 30, 2017

My order took 19 Days - ordered on 12/10 and arrived on 12/29. I would have been ok with this if there was some communication but there was very little. I received one email stating they are sorry and to expect a tracking number to be sent a week after ordering this on 12/10 but I never received any tracking info until I blasted them with about 8 emails starting on Christmas Day. Af couple days later they finally sent me tracking info and the pants arrived on the 29th. Every email I sent was auto replied with How GREAT their Customer Service Team is... wow... that's a bunch of &*%$#.

This experience has convinced me to Never Order from this company again which is too bad because my daughter likes their clothes. After complaining that they didn't communicate, missed Christmas, never sent tracking info until I bombarded them with emails - they sent a How GREAT ARE we email boasting they are not charging me for shipping... UGH!

Order Number: #*******

Date of experience: December 30, 2017
Wisconsin
2 reviews
8 helpful votes
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Do NOT waste your money
December 30, 2017

My daughter ordered a jumpsuit that still has not shipped. They are efficient at TAKING YOUR MONEY. We received no clothing. Multiple e-mails and one phone call to an automated phone system. Stopped the payment to this fraudulent company by canceling the payment through my visa. Zero stars.

Date of experience: December 30, 2017
GB
1 review
3 helpful votes
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Did not get my order
December 30, 2017

Customer service did not reply to my emails and Ive waited a month and I still havent received my order

Date of experience: December 30, 2017
Florida
1 review
0 helpful votes
Follow Camille N.
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I haven't regretted anything I have bought yet in this site because all of them are all in quality standing. Fashion nova puts my money and trust on ease and they make sure that i don't misspend but it is actually a personal thing, anyways, thanks for the service.

Date of experience: December 30, 2017
New Jersey
1 review
0 helpful votes
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An ever improving site
December 30, 2017

I am more than impressed to watch and grow together with fashion nova. Been here since the last 4 months and i could say that they don't fail me. I am glad to see some well received comments for them because they actually deserve it. To fashion nova, a big thank you from your no. 1 fan

Date of experience: December 30, 2017
Indiana
1 review
0 helpful votes
Follow Paula S.
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Some sites that has so many mumbo-jumbo thingy and stupid jargons that i can't grasp but here, fn has simplified the way to acquire a quality dress. They even ship it for free in 2-3 days! Thats a great bonus too.

Date of experience: December 30, 2017
Washington
1 review
0 helpful votes
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To be honest, i am always happy whenever i use their service and i order things from them. It is maybe because they don't fail their shipments and or they're just an awesome company! Either way, they deserve this 5 star rating.

Date of experience: December 30, 2017
Mississippi
1 review
0 helpful votes
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Cant wait to order again
December 30, 2017

Oh my, can't wait for my salary to spend it here in Fashion nova! Their dresses are absolutely worth my money to which is also worth my time at any rate, I think I would really make a monthly order in here, definitely worth it.

Date of experience: December 30, 2017
Ohio
1 review
0 helpful votes
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Yes! I can almost spend a hell lotta time browsing their library of clothing which is a positive thing for me. When in trouble, customer service is always present to assist every customer in vain or have a problem, totally top notch.

Date of experience: December 30, 2017
Georgia
1 review
0 helpful votes
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FN definitely rocks
December 30, 2017

Awesome looking rebel attires that fit my style perfectly. So hard to look for them I confess and my one portal to accessing this clothes has always been fashion nova. They weren't click bait since they were legit and all clothing is sold accurately.

Date of experience: December 30, 2017
Florida
1 review
0 helpful votes
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I love this more than my boyfriend! Lol, jk! Its simply lovable, like every time I need a fashion piece, fashionnova.com is just 1 type away, always ready to provide clothes that I'm actually looking for, not those trash low quality fashion scams!

Date of experience: December 30, 2017
New York
1 review
0 helpful votes
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Certified my favorite online shopping site! I have even included it in my bookmarks.
Not just that but they seem to have the best customer service at this time, easy to respond and also understand, they are perfect!

Date of experience: December 29, 2017