business logo of Fashion Nova

Fashion NovaReviews 14,429

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
870
value
803
shipping
858
returns
789
quality
777
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California
1 review
0 helpful votes
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The sales and the dresses
December 29, 2017

Love using fashion nova as a shopping site, it's very easy to find a legit and fast way to acquire an item. The sales are quite good tho I love especially their dresses as that's my favorite style. Haven't disappointed yet and I hope I will stay like that.

Date of experience: December 29, 2017
Florida
1 review
2 helpful votes
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Buyer beware!
December 29, 2017

Purchased items on 12/08. Received one out of three items on 12/27. The other items they no longer have and instead of refunding my money that they took out of my bank account on 12/11, they gave me a gift card. I do not want a gift card! I wanted the items I purchased, with delivery when promised!

Date of experience: December 29, 2017
Pennsylvania
1 review
1 helpful vote
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Omg, because of the dresses here, it made me look even gorgeous making my crush notice me! I bet he has taken interest to me also. Yey, and thanks for that fashion nova! I owe you a lot

Date of experience: December 29, 2017
Florida
1 review
0 helpful votes
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Customer service in particular is really helpful not like those online shops out there who really are useless. I also find it easy to surf on site any time anywhere since downtime is very minimal and is nearing to zero!

Date of experience: December 29, 2017
District of Columbia
1 review
3 helpful votes
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I ordered over $100 worth of clothes over a month ago from Fashion Nova. Over a month later I had no clothes, no answers, and no compensation. I reached out to the customer service team three times and not once did I get an actual answer as to what was going on. Only after I said I wanted a full refund, not a store credit, because I had paid for clothes that weren't presented, shipped, or accounted for, did they tell me something went wrong with processing my payment and they cancelled my order and said a refund would take 7-10 business days. How did something go wrong with processing my payment when I paid for my order!? Why did it take a month to tell me that? Why do I still not have my refund? Fashion nova is the worst shopping site. They are comfortable with the fact that they have celebrity clientele and they will always have people ordering from their site. These celebrities need to know that the service they get is not what ordinary people shopping from their site will get and they should be mindful of what they advertise because this site's customer service is horrible. I wish I could comment on their products but I never received any.

Date of experience: December 29, 2017
Canada
1 review
6 helpful votes
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This company is horrible. If I could, I would have given them 0-star. I ordered items on November 26 and still have not received them today, December 29. I contacted them twice and explained that those were Christmas gift and I would like to receive them before Christmas day. They replied to me with what seems to be an automated answer. After my second email to them, some of my items were shipped while the rest was cancelled and a gift card issued in lieu. Do you guys really think I would like to purchase again from you? You are an online store and could not even do the only thing you are supposed to. I could have spent my $125 somewhere else and get my presents on time for my family. This is the third time it is happening and I am considering opening a dispute against them. If anyone knows how to do that, please let me know.

Date of experience: December 29, 2017
Washington
1 review
0 helpful votes
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Heels for my office work
December 29, 2017

My boss approved my new heels ordered here from fn and she even asked me about it, maybe she's ordering too! The heels doesn't even hurt when i walk, really comfortable to walk with. Thanks for the quality heels

Date of experience: December 29, 2017
Connecticut
1 review
0 helpful votes
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So true in here, fashion nova has supplied my racks and wardrobe for a long time already, it basically changed the way i look at fashion itself so glad to be a nova babe, more orders to come

Date of experience: December 29, 2017
New York
1 review
0 helpful votes
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If you're like me, a fashionista, of course! You'd totally enjoy shopping here. Prices are also low so expect some minimal cash outflow. They also ship fast at an expected 2 day delivery day.

Date of experience: December 29, 2017
California
1 review
0 helpful votes
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Wonderful guys! Clothings they have here are well placed and are delivered right away! I ordered some cute dresses just last week and im very happy to say that they have arrived in perfect shape. Thanks for taking care of it.

Date of experience: December 29, 2017
District of Columbia
1 review
0 helpful votes
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Shopping here online is relatively fun since i can see a lot of beautifully designed clothes that fits me perfectly! Not just that but they're always available for purchase and i personally must hurry up for my selected items since they might ran out of stock, lols

Date of experience: December 28, 2017
Tennessee
1 review
0 helpful votes
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I have depended on users reviews before using the site and they do not lie. They were all legit telling about how good this site was! Try it yourself if you had doubts, only that thing can get rid of it!

Date of experience: December 28, 2017
Illinois
1 review
0 helpful votes
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10th consecutive order!
December 28, 2017

Im a regular fn customer and i order here everytime when payday comes around and i could say that my money is totally worth it. To be honest though, their shipments sometimes arrives sooner and it makes it a lot easier for me, nice job

Date of experience: December 28, 2017
Florida
1 review
0 helpful votes
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I need to stack up new clothings and dresses apparently since my older ones doesn't fit me anymore! Fashion nova had great deals so I have thought about ordering some from them and i had made the right choice! No more no less, items had arrived in timely manner. I must be a winner or some sort

Date of experience: December 28, 2017
Indiana
1 review
0 helpful votes
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Stutter free service
December 28, 2017

Smooth af! Their service doesn't seem to disappoint me,, even up until now, I'm still using this site to order all my fashion attires. Products and items are all delivered in timely manner, which is in my case, only took them awhile (3 days tbh) not bad at all

Date of experience: December 28, 2017
Pennsylvania
1 review
0 helpful votes
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It was all when I stumbled upon this site that I have discovered gold. This site is awesome from inside and even outside. Heard a lot of rumors from them and all of them seems bad, well, I gotta ignore them tho, it's up to you whether to believe it or not.

Date of experience: December 28, 2017
California
1 review
0 helpful votes
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Great place to buy tubes
December 28, 2017

You've heard it right! I ordered one last time and haven't regretted. The size fits me, considering that my size is bizarre and unusual, almost seem adaptable and flexible. Totally worth my money!

Date of experience: December 28, 2017
Colorado
1 review
0 helpful votes
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This is the new way of shopping and fashion nova has done it so right. My officemate have ordered a lot of casual dresses in here but on the other hand, I order the even worthy dresses! We're kinda inverse but FN is actually the only online shopping site for us.

Date of experience: December 28, 2017
Pennsylvania
1 review
1 helpful vote
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Non reliable
December 28, 2017

This company is very unprofessional! I ordered a dress from this site on december 10th and it is now december 27th and I have still yet to recieve it. I even spent an extra $6.00 which was offered to 2 day express the item and still nothing. I emailed them and they responded two days later with a 30% off coupon for my next purchase as if Id ever order from them again! I emailed again asking about my dress, and dismissing the coupon and no response. I tried calling the company and kept getting the voicemail. This is terrible customer service and I wouldnt reccomend anyone shopping here at all. I could have taken my $45 elsewhere and recieved it by now.

Date of experience: December 28, 2017
California
1 review
0 helpful votes
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I'm not ashamed of it (lol) I'm skinny, so what!?
Good thing tho, for me to look more attractive, fashion nova offers a lot of different fittings for the likes of me. I have ordered last week a swimwear (for summer) and was kinda excited for it that when it arrived I proceeded to fit it! Thanks for this cools and cute stuff.

Date of experience: December 28, 2017