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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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Love using fashion nova as a shopping site, it's very easy to find a legit and fast way to acquire an item. The sales are quite good tho I love especially their dresses as that's my favorite style. Haven't disappointed yet and I hope I will stay like that.
Purchased items on 12/08. Received one out of three items on 12/27. The other items they no longer have and instead of refunding my money that they took out of my bank account on 12/11, they gave me a gift card. I do not want a gift card! I wanted the items I purchased, with delivery when promised!
Omg, because of the dresses here, it made me look even gorgeous making my crush notice me! I bet he has taken interest to me also. Yey, and thanks for that fashion nova! I owe you a lot
Customer service in particular is really helpful not like those online shops out there who really are useless. I also find it easy to surf on site any time anywhere since downtime is very minimal and is nearing to zero!
I ordered over $100 worth of clothes over a month ago from Fashion Nova. Over a month later I had no clothes, no answers, and no compensation. I reached out to the customer service team three times and not once did I get an actual answer as to what was going on. Only after I said I wanted a full refund, not a store credit, because I had paid for clothes that weren't presented, shipped, or accounted for, did they tell me something went wrong with processing my payment and they cancelled my order and said a refund would take 7-10 business days. How did something go wrong with processing my payment when I paid for my order!? Why did it take a month to tell me that? Why do I still not have my refund? Fashion nova is the worst shopping site. They are comfortable with the fact that they have celebrity clientele and they will always have people ordering from their site. These celebrities need to know that the service they get is not what ordinary people shopping from their site will get and they should be mindful of what they advertise because this site's customer service is horrible. I wish I could comment on their products but I never received any.
This company is horrible. If I could, I would have given them 0-star. I ordered items on November 26 and still have not received them today, December 29. I contacted them twice and explained that those were Christmas gift and I would like to receive them before Christmas day. They replied to me with what seems to be an automated answer. After my second email to them, some of my items were shipped while the rest was cancelled and a gift card issued in lieu. Do you guys really think I would like to purchase again from you? You are an online store and could not even do the only thing you are supposed to. I could have spent my $125 somewhere else and get my presents on time for my family. This is the third time it is happening and I am considering opening a dispute against them. If anyone knows how to do that, please let me know.
My boss approved my new heels ordered here from fn and she even asked me about it, maybe she's ordering too! The heels doesn't even hurt when i walk, really comfortable to walk with. Thanks for the quality heels
So true in here, fashion nova has supplied my racks and wardrobe for a long time already, it basically changed the way i look at fashion itself so glad to be a nova babe, more orders to come
If you're like me, a fashionista, of course! You'd totally enjoy shopping here. Prices are also low so expect some minimal cash outflow. They also ship fast at an expected 2 day delivery day.
Wonderful guys! Clothings they have here are well placed and are delivered right away! I ordered some cute dresses just last week and im very happy to say that they have arrived in perfect shape. Thanks for taking care of it.
Shopping here online is relatively fun since i can see a lot of beautifully designed clothes that fits me perfectly! Not just that but they're always available for purchase and i personally must hurry up for my selected items since they might ran out of stock, lols
I have depended on users reviews before using the site and they do not lie. They were all legit telling about how good this site was! Try it yourself if you had doubts, only that thing can get rid of it!
Im a regular fn customer and i order here everytime when payday comes around and i could say that my money is totally worth it. To be honest though, their shipments sometimes arrives sooner and it makes it a lot easier for me, nice job
I need to stack up new clothings and dresses apparently since my older ones doesn't fit me anymore! Fashion nova had great deals so I have thought about ordering some from them and i had made the right choice! No more no less, items had arrived in timely manner. I must be a winner or some sort
Smooth af! Their service doesn't seem to disappoint me,, even up until now, I'm still using this site to order all my fashion attires. Products and items are all delivered in timely manner, which is in my case, only took them awhile (3 days tbh) not bad at all
It was all when I stumbled upon this site that I have discovered gold. This site is awesome from inside and even outside. Heard a lot of rumors from them and all of them seems bad, well, I gotta ignore them tho, it's up to you whether to believe it or not.
You've heard it right! I ordered one last time and haven't regretted. The size fits me, considering that my size is bizarre and unusual, almost seem adaptable and flexible. Totally worth my money!
This is the new way of shopping and fashion nova has done it so right. My officemate have ordered a lot of casual dresses in here but on the other hand, I order the even worthy dresses! We're kinda inverse but FN is actually the only online shopping site for us.
This company is very unprofessional! I ordered a dress from this site on december 10th and it is now december 27th and I have still yet to recieve it. I even spent an extra $6.00 which was offered to 2 day express the item and still nothing. I emailed them and they responded two days later with a 30% off coupon for my next purchase as if Id ever order from them again! I emailed again asking about my dress, and dismissing the coupon and no response. I tried calling the company and kept getting the voicemail. This is terrible customer service and I wouldnt reccomend anyone shopping here at all. I could have taken my $45 elsewhere and recieved it by now.
I'm not ashamed of it (lol) I'm skinny, so what!?
Good thing tho, for me to look more attractive, fashion nova offers a lot of different fittings for the likes of me. I have ordered last week a swimwear (for summer) and was kinda excited for it that when it arrived I proceeded to fit it! Thanks for this cools and cute stuff.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day