I've ordered a dress for my prom. However, on the fashion nova page the bill was incorrect (they didn't include the dicount I got from a promo code) and I wasn't able to get my dress. I contacted fashion nova's customer service multiple times to get a right bill so I can get my dress. I didn't get the bill and they asked me to rate the support I've received. My ticket was already closed. It was the worst experience ever - the dress was never shipped to me and it was returned to them. I hope I can get the refund on that. And I don't recommend any people outside of USA to ever buy here - you won't receive any help and even your package.

Terrible customer service. Atrocious. Argumentative and refusing to giving my money back even after reporting them to better businesses bureau. For months I been getting stupid automated messages whenever I try to reach out to them. None of them knows what's going on. I paid for items I never received. Their clothing quality is absolutely terrible and cheap. I will never do business with them again. Do not support this scamming company

I returned at least $100 of merchandise because I didn't like the fit and I cannot get a hold of ANYONE to get the money for the returned items put on a gift card ( since that's the only option for returns).

I have been literally sending messages online and calling for over a month now... looks like they are just going to keep $100 of my money.

Nightmare customer service.

If you ever purchase anything from them, make sure you plan to keep it!

Now that I have read many of their reviews, it seems that many others have had the same problem. I am not sure that I will ever order from them again.

I feel like they are super dishonest and stole from me. This isn't okay.

Nightmare. Nightmare. Nightmare. Nightmare. Nightmare. Nightmare. Nightmare nightmare nightmare nightmare nightmare nightmare Nightmare nightmare nightmare nightmare nightmare nightmare nightmare nightmare nightmare nightmare nightmare nightmare nightmare nightmare nightmare nightmare nightmare nightmare nightmare nightmare nightmare customer service!

They'll take your money.

Do not order from here! They marked my package as delivered yesterday August 5th, but no one came and also I didn't receive text updates at all. I'm pretty sure they did that to reach there allow delivery time. It's been 19 days since I placed my order (mind you I order July 21 2020 and even with delays that's way to long to have not gotten my order. I want my almost 200$ in items and then I will never order from them again. They have no customer service line and on top of that no one gets back to you via email. For them to claim to be a successful business they don't act like it and reading some of the comments I see we're having some of the same issues. If it is a lawsuit please let me in on it too.

You can't return anything you bought on sale. The clothes might not fit. The quality also just feels cheap. This dress isn't what's advertised; the material and colour are very different from the picture. The colour isn't the same and the quality is different. It doesn't even look like the picture and it doesn't change when you put it on. And this nude blouse is way shorter and cropped in real life when you wear it.

I was scammed by fashion nova. I placed an order they took my money. I didnt receive any type of confirmation email. When I emailed them apparently my ordered was being returned lol which is a joke because it was never sent out. Now they are giving me the run around for me to get my money back. With all that's happening in the world and they do this stealing from people. It's not right. I will walk completely naked before I ever order or recommend this company to anyone! I've attached the email sent from them which is the only email I've gotten since my order was placed. Smh

Do not buy anything If you are not 150% SURE you're keeping what you're buying. I've always had issues with them but now I'm over It. Never again. I received a jean romper that was defective. I sent an email the minute I received with pictures as well as all of my order info to avoid any issue. It's been 4 days and I haven't gotten any response from them. Plus If I do, they will expect me to pay for returning the item that THEY SENT IT WITH A DEFECT. That's a total disrespect. They simply don't care since they have enough money to not need your business. Don't do It.

I purchased a few pairs of jeans, some heels, along with some other pieces from Fashion Nova, and I had an overall great experience with my shopping trip. Everything that I ordered came in looking like I had expected and I have no complaints. I definitely recommend Fashion Nova for shoes! I only ever buy my heels from there. I also love to buy jeans from there, however the sizing can vary with each style, so I recommend to check measurements before buying.

I've been up and down with fashion nova for years. Like my last relationship. I know they are no good for me but I always come back because those damn jeans get me every time. This time I purchased a lot of bikinis for no reason. One pair of jeans and some basic tops. It came in about a week and a half. Normal fashion nova time for Canada. Despite the updated shipping they did a while back, it is not any faster for canadian consumers. To me thats not a big deal. Dont be fooled by the extra taxes and duties they ask you to pay at check out. THOSE ARE NOT MANDATORY AND YOU MOST LIKELY WONT HAVE TO PAY THAT AT THE DOOR. I HAVE NEVER PAID THEM. Bikinis are super cute and the jeans are cute. The only thing is that the clothes are becoming more and more basic. There are not many staple pieces to make you stand out from the crowd anymore. Im starting to gravitate to boutiques which is a lot more expensive but fashion nova just doesn't seem to cut it for me anymore like it used to. This was a $300 order and the bikini is called "Brighter than you think Bikini Set". Sizing is true to size for the most part. For jeans I got a 3 and tops I have extra small or small. The bikini set I got it in a extra small because I'm apart of the flat chest club but if you Are larger than a b cup I would suggest sizing up in tops that don't cover much up there.

Yesterday, I was browsing the Fashion Nova website and had many items in my cart. I wanted to see how much my order would cost me with the promo code. Unfortunately for me, their app glitched and all the items in my cart was charged to my credit card immediately and no promotion was even added. For starters, I never even wanted to make this purchase and it was completely accidental due to obvious technical issues. I did not even know the full amount of my order which amounted to a grand total of 420$. I immediately contacted Fashion Nova via email (because there is no customer service number to be found anywhere) and I was given an automated response that there is no cancellation policy. My boyfriend on the other hand, somehow found a number to contact them and spoke to a manager. The manager did absolutely nothing to help. The best they can apparently do is issue me a store credit once I receive my items and return them (the return is at my own cost). At this point, I'm extremely dissatisfied with the customer service and I will fight this, even if it means that I will have to seek legal council. Not only is this wrong ethically (was a technical issue, no fault of my own) but it's also a terrible way to conduct business. I know dozens if not hundreds of people who purchase from them and I'm making it my mission to spread the word about the terrible experience I had.

Do not buy from this company. I gave them two chances with my orders. It was honestly two chances too many. The first time it was partly my error I submitted with an typo error on my house number. Upon noticing my confirmation of submission, I immediately emailed the company... The response was that even though they knew is improper there was nothing they could do. It would knowingly be sent to the wrong address. WTF?... Okay my bad right? Well I tried to give them a second chance ( dumbest idea ever) after 100% appropriate information of course they took my money with no problem. But then I never received my package, I was home the day and time they claimed with my windows open and my couch looks right on my front porch. They tried to tell me I was wrong and that it was delivered. Upon the confirmation post they show the package was even delivered to my residence. It was a house down the block! They then responded tell me to go pick up my package from them ( a stranger) of course the home claims they never received anything. After back-and-forth emails they expect me to print out my own form to send in the mail. I told him I did not own a printer and due to the coronavirus there was nothing I could really do... Basically the situation situation is ending in giving me a giant f*** you and saying if I don't do it by a certain day my claim will be no longer valid. Clearly they don't care about the health & safety of their clients or quality of service! Please save your money and go somewhere else!