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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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They sent me the wrong item! A size 3 in jeans. I ordered a LARGE jumpsuit. They have the worst customer service (No live agents, just emails). They never respond to anything. People spend lots of money with this company, they should be ashamed of how they handle disputes. I am filing a dispute with my bank.
Fashion Nova sent me a dress in the incorrect size... I ordered another dress... Same exact problem! And of course... Customer Service is a joke... They took my money. TWICE!
I ordered 4 dresses off this site. And only 2 arrived in the post, so I emailed them expressing the situation and how I would like to receive a refund. But they sent me the same email everyday explaining they will give me a gift card! I don't want a gift card I want my money back as it's not a returning item it's simply items I did not receive. And despite what they say no where in there terms says that if they don't receive a item you won't get money back!
I have contacted the bank and paypal. I am also going to reach out to the BBB as I'm so upset and distraught about this situation.
Do NOT buy from them. They would give you store credit when you do a return in addition to you paying for shipping. That does not make any sense
Warning! Do NOT order from them. First, you need to wait two weeks or more to receive your order. The clothes are cheap quality. I was stupid enough to order again from them as they had an 80% sitewide sale. I paid $56 for 3 tops. However, I used Paypal so if anything to refund my money. I realized that after submitting my order that I sent it to my old shop address. The shop has a new owner and a different name. I contacted them after 1 minute of realizing that PayPal still has my old address. Their response, we cannot modify, edit or cancel. They shipped my order to the wrong address. The other thing that got my attention that they are totally unprofessional that they responded to my email asking me to return the item. Well, this is if I ever received the item and if the owner of the shop would even admit that he ever received it. My friend warned me before I make my order and said that they once never refunded her money after she returned an item but I did not listen. I will never shop from this store again. Listen learned! I belive all the good reviews are FAKE!
Buyers beware! Read very carefully the return policy Fashion Nova has in place. This is a money maker for their company. They have figured out a way to keep your money, after you make a return. How do they do it, you ask? Maybe 4 out of 10 consumers will actually make copies of a return receipt. Why would you?
They have you purchase a label from them for $7.99, then tell you they don't keep record of it. How is that, with the type of technology we have today? So, you wait for months, not weeks for them to post your credit. If you don't email (because you can't call them) and stay on top it it, you are now out of the cost you paid for the item, plus an additional $7.99. And, when you do email them, you get these annoying scripted messages and no answers. Imagine losing nearly $200. That is what happened to me!
"I've ordered from fashion nova now makes my 2nd time. The first order I wasn't completely satisfied with the quality of a few of my items but I said owell whatever. This time around I ordered a dress for Valentine's that was over 100 bucks. Quality was extremely poor for the price so I didn't wear it. I asked for a refund and they absolutely refused and told me that they only do refunds if it's their fault. As if I chose the material of the dress. Pretty much was my fault bc I purchased it is what was told to me and they charge you for returning it. I will never shop with them again wouldn't recommend anyone to these people with hopes that they go out of business bc of their horrible service, customer relations and quality. They are absolutely horrible!
I was looking for unique blue sweaters online since the boutiques near our workplace don't offer that much variety. I'm so glad that the delivery was super fast and that my items look exactly as I have ordered them. Thanks fash
Nothing could replace velvet rompers in fashionnova as my favorite piece of the year. Very comfy and chic, the fit is perfect. Plus it pairs well with my regular sandals without looking odd.
Bought orange shirts in bulk for a family get-together. I can always expect Fashionnova's one-day delivery to deluver as promised and it has, always have. Now my living room looks exactly like an orange delight.
Waterproof mascaras are a thing to behold and fashionnova has got quality mascaras to date. I love using it, they are my go-to mascara in my daily look.
Love my heels in nudes and I got almost 10 pairs at home. 4 are from Fashion Noca and I am adding 1 more tonight. Already placed an order and will be expecting them in a day or two. Can't wait!
There can never be too much fashionnova items in a closet, thete will always be new great additions every month. I got myself a new fur jacket this time and it is so soft and warm on the inside, I love it.
I am grateful for the staff here at FN, they were super helpful and quick to respond to my concerns online. The tote that I ordered was exactly as promised, thanks a lot.
Got my slim fit high waist jeans earlier and they are such perfect fit. Thanks for the accurate sizing chart, you never fail me fashionnova. I will definitely order more on my next visit.
I believe every girl should at least own a good pair of fur boots. Especially during winter now, FN boots are very convenient for the season. They have soft soles and are very light, too.
First off, my order was lost. It took a whole month to get a gift card. And when I did replace my order the online section would keep putting in the wrong size for my clothes. When I thought I finally got it to stay to what size I wanted and confirmed my order, it changed it back to a different size. Will never shop here again, such a pain of a company.
Thanks a lot fashionnova for answering fast to my queries and concerns online. I love how easy it is to change my orders and process the swap in just few minutes. Definitely saved me from worry.
The services here are consistent allthroughout the year, I never get any delays with my deliveries and the items are always properly packed. No tears or mix ups ever happened to me with FN.
My fashinnova items are very precious to me, especially my floral dresses. I ordered two more additional dresses last week and they are equally as pretty as the ones I already have.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day