business logo of Fashion Nova

Fashion NovaReviews 14,426

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
799
shipping
854
returns
785
quality
773
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Texas
2 reviews
1 helpful vote
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WAS SENT WRONG ITEM
March 11, 2020

They sent me the wrong item! A size 3 in jeans. I ordered a LARGE jumpsuit. They have the worst customer service (No live agents, just emails). They never respond to anything. People spend lots of money with this company, they should be ashamed of how they handle disputes. I am filing a dispute with my bank.

Date of experience: March 11, 2020
Maryland
2 reviews
2 helpful votes
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Fashion Nova sent me a dress in the incorrect size... I ordered another dress... Same exact problem! And of course... Customer Service is a joke... They took my money. TWICE!

Date of experience: March 9, 2020
GB
1 review
1 helpful vote
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I ordered 4 dresses off this site. And only 2 arrived in the post, so I emailed them expressing the situation and how I would like to receive a refund. But they sent me the same email everyday explaining they will give me a gift card! I don't want a gift card I want my money back as it's not a returning item it's simply items I did not receive. And despite what they say no where in there terms says that if they don't receive a item you won't get money back!

I have contacted the bank and paypal. I am also going to reach out to the BBB as I'm so upset and distraught about this situation.

Date of experience: March 2, 2020
Michigan
1 review
1 helpful vote
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Return policy
February 28, 2020

Do NOT buy from them. They would give you store credit when you do a return in addition to you paying for shipping. That does not make any sense

Date of experience: February 28, 2020
Kentucky
1 review
1 helpful vote
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Warning! Do NOT order from them. First, you need to wait two weeks or more to receive your order. The clothes are cheap quality. I was stupid enough to order again from them as they had an 80% sitewide sale. I paid $56 for 3 tops. However, I used Paypal so if anything to refund my money. I realized that after submitting my order that I sent it to my old shop address. The shop has a new owner and a different name. I contacted them after 1 minute of realizing that PayPal still has my old address. Their response, we cannot modify, edit or cancel. They shipped my order to the wrong address. The other thing that got my attention that they are totally unprofessional that they responded to my email asking me to return the item. Well, this is if I ever received the item and if the owner of the shop would even admit that he ever received it. My friend warned me before I make my order and said that they once never refunded her money after she returned an item but I did not listen. I will never shop from this store again. Listen learned! I belive all the good reviews are FAKE!

Date of experience: February 26, 2020
New York
1 review
2 helpful votes
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Buyers beware! Read very carefully the return policy Fashion Nova has in place. This is a money maker for their company. They have figured out a way to keep your money, after you make a return. How do they do it, you ask? Maybe 4 out of 10 consumers will actually make copies of a return receipt. Why would you?

They have you purchase a label from them for $7.99, then tell you they don't keep record of it. How is that, with the type of technology we have today? So, you wait for months, not weeks for them to post your credit. If you don't email (because you can't call them) and stay on top it it, you are now out of the cost you paid for the item, plus an additional $7.99. And, when you do email them, you get these annoying scripted messages and no answers. Imagine losing nearly $200. That is what happened to me!

Date of experience: February 26, 2020
Texas
1 review
0 helpful votes
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A waste of money
February 20, 2020

"I've ordered from fashion nova now makes my 2nd time. The first order I wasn't completely satisfied with the quality of a few of my items but I said owell whatever. This time around I ordered a dress for Valentine's that was over 100 bucks. Quality was extremely poor for the price so I didn't wear it. I asked for a refund and they absolutely refused and told me that they only do refunds if it's their fault. As if I chose the material of the dress. Pretty much was my fault bc I purchased it is what was told to me and they charge you for returning it. I will never shop with them again wouldn't recommend anyone to these people with hopes that they go out of business bc of their horrible service, customer relations and quality. They are absolutely horrible!

Date of experience: February 20, 2020
California
1 review
2 helpful votes
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Blue sweaters
February 8, 2020

I was looking for unique blue sweaters online since the boutiques near our workplace don't offer that much variety. I'm so glad that the delivery was super fast and that my items look exactly as I have ordered them. Thanks fash

Date of experience: February 8, 2020
New York
1 review
0 helpful votes
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Velvet rompers
February 8, 2020

Nothing could replace velvet rompers in fashionnova as my favorite piece of the year. Very comfy and chic, the fit is perfect. Plus it pairs well with my regular sandals without looking odd.

Date of experience: February 8, 2020
California
1 review
0 helpful votes
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Orange delight
February 8, 2020

Bought orange shirts in bulk for a family get-together. I can always expect Fashionnova's one-day delivery to deluver as promised and it has, always have. Now my living room looks exactly like an orange delight.

Date of experience: February 8, 2020
California
1 review
0 helpful votes
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Waterproof mascara
February 8, 2020

Waterproof mascaras are a thing to behold and fashionnova has got quality mascaras to date. I love using it, they are my go-to mascara in my daily look.

Date of experience: February 8, 2020
California
1 review
0 helpful votes
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Nudes
February 8, 2020

Love my heels in nudes and I got almost 10 pairs at home. 4 are from Fashion Noca and I am adding 1 more tonight. Already placed an order and will be expecting them in a day or two. Can't wait!

Date of experience: February 8, 2020
Florida
1 review
0 helpful votes
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Never too much
February 7, 2020

There can never be too much fashionnova items in a closet, thete will always be new great additions every month. I got myself a new fur jacket this time and it is so soft and warm on the inside, I love it.

Date of experience: February 7, 2020
Texas
1 review
1 helpful vote
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Grateful for
February 7, 2020

I am grateful for the staff here at FN, they were super helpful and quick to respond to my concerns online. The tote that I ordered was exactly as promised, thanks a lot.

Date of experience: February 7, 2020
Florida
1 review
2 helpful votes
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Slim fit
February 7, 2020

Got my slim fit high waist jeans earlier and they are such perfect fit. Thanks for the accurate sizing chart, you never fail me fashionnova. I will definitely order more on my next visit.

Date of experience: February 7, 2020
Tennessee
1 review
0 helpful votes
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Fur boots
February 7, 2020

I believe every girl should at least own a good pair of fur boots. Especially during winter now, FN boots are very convenient for the season. They have soft soles and are very light, too.

Date of experience: February 7, 2020
Canada
1 review
1 helpful vote
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Don't shop here
February 6, 2020

First off, my order was lost. It took a whole month to get a gift card. And when I did replace my order the online section would keep putting in the wrong size for my clothes. When I thought I finally got it to stay to what size I wanted and confirmed my order, it changed it back to a different size. Will never shop here again, such a pain of a company.

Date of experience: February 6, 2020
Florida
1 review
1 helpful vote
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Thanks a lot
February 6, 2020

Thanks a lot fashionnova for answering fast to my queries and concerns online. I love how easy it is to change my orders and process the swap in just few minutes. Definitely saved me from worry.

Date of experience: February 6, 2020
Florida
1 review
0 helpful votes
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Consistent
February 6, 2020

The services here are consistent allthroughout the year, I never get any delays with my deliveries and the items are always properly packed. No tears or mix ups ever happened to me with FN.

Date of experience: February 6, 2020
Maryland
1 review
0 helpful votes
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Very precious
February 6, 2020

My fashinnova items are very precious to me, especially my floral dresses. I ordered two more additional dresses last week and they are equally as pretty as the ones I already have.

Date of experience: February 6, 2020