My order was placed May 3rd ontrac says it was delivered at my front door but it is no where to be found. Investigation through ontrac will tack 3 business days, fashionnova will take an additional 10 days to reship my order. My best bet is to work with my bank for a refund as I most likely will never receive anything from them. I had to call to speak to someone although I sent in an email a day before.