Never received my package that I ordered back in December 2020 and when I call them they gone tell me I did get it FASHION NOVA AND THEY CARRIER(LASERSHIP) ARE SCAMMERS YALL WILL NEVER GET MY MONEY AGAIN

Comparing to other online stores that I have shopped from in the past, Fashion Nova is not bad. The quality is better than the majority, their customer service is also better, and clothes are cuter. There is always room for improvement in quality.

I ordered from Fashion Nova never received my package tracking showed it was delayed 3 times a when it was delivered it went to the wrong address the carrier reported delivered fashion Nova the tell me because the carrier said delivered that they couldn't help me I had to take it up with the carrier I asked to speak with a supervisor and was denied I was able to see the house they dropped the package off it was definitely not my door I couldn't see the address it only showed the package on the ground and the door I tried the explain to the young lady that the package was at the wrong house she then informed there was nothing more she could do but try and contact the carrier that they hired to deliver the package I paid Fashion Nova not the carrier l asked was this their policy on how they handle situations she replied yes this sadden my heart on the trust worthy I now have from this company it's was a package my granddaughter order for a Birthday Dinner not only did she not receive her package she said grandma they not going give me my money Fashion Nova destroyed a young girls trust today

How can you people be so insensitive? I order items with $328 since the 3rd of December, I used my husband's address in the United States so he could bring them to me when he's coming to Nigeria on the 30th of this morning. Today is 28 of Dec, and I didn't get any information on the tracking. He leaves the states tomorrow which means I won't be able to get my order till maybe April because I have no idea when he'll come visit next. I am not happy, this was supposed to be my birthday shoot outfit.

I've CONTINUOUSLY inquired about my order. I've made a total of 17 inquiries using their "contact us portal". My package has not been shipped according to their website. When I ask about my order, I never get a clear answer! I get a generic message that says "Due to the holiday season there is a delay with shipping. Um, a 30 DAY DELAY? Really?! I spent over 100 dollars and I could at least have AN ACTUAL PERSON check to see why my order remains unshipped after 30 days? The customer chat isn't a live agent, but appears to attempt to connect you with a live agent if the computer can't find your order number. There's a clock that ticks down, that tells you how many people are ahead of you. When you get to number 20 it times out! My complaints go unanswered I've requested a refund, and still NO RESPONSE! Here is the kicker, I am a first time customer with Fashion Nova and I will NEVER order fr them again. EVER!

I made a purchase on Nov. 27th got a tracking link stating package was shipped since Dec. 3rd tracking shows my order in Woodridge IL. Now 15 days later Still showing package in Woodridge IL. I am very patient with my online delivery postage I get with all the panademic issue we are having BUT as for Fashion Nova I have had multiple experiences way before covid and decided let me give them another try even placed my order way before the holidays thinking I will get by then and from what I see I am not getting my order no time soon! Dont bother emailing and of course phone lines are cut off. I WONDER WHY! SCAMMERS! Fashion Nova you got me again because of your great deals but I rather pay a higher price and actually get my order. NEVER AGAIN! If you anyone is having same issue contact the BBB website and just search this company you will see the complaints they have on them, right there you can issue a complaint and they will help you. GOOD LUCK

The only way this company will value you is if you have 100k followers or more, if you're a normal consumer you have no value, no voice, no number, have been waiting weeks on customer service sent multiple emails with no response. Ill never suggest this company to anyone, if anything, beware... you dont get a refund if sizes dont fit, and you dont even get a refund for the store credit, none of my clothes fit in the $135 order, fashion nova could give 2 f's

Fashionnova you deserve a 0 not even one star. First off, before this holiday season your shipping has always been a problem. I've order items during September paid for express shipping & my package didn't arrived until 2 weeks later. Not to mentioned a year ago my package got stolen off my doorsteps reported it to both companies & never got a refund. For this company to be so big why don't they have live customer service. You can only email regarding your package or order. Your poor excuses due to the holiday we are overwhelmed with packing & orders. I've order from many different other companies & my packages has arrived. Just waiting on Fashionnova like NEXT YEAR 2021! I guess if you aren't a celebrity or Insta famous your order doesn't matter.

I'm ashamed to say that I had a really bad experience with this company unfortunately this happened to me twice. The first experience I had I ordered men's sweatpants and a pair of sunglasses from the website. I saw advertisements all over social media so I figured this website would be safe and reliable. Long story short I remember waiting almost a month for my package to arrive (which it didn't). I will try to track my package but nothing would appear. I contacted customer service and they told me that they will investigate with UPS. After week they sent me an email telling me that my package was apparently delivered and there's nothing they can do for me. Remember I called because UPS never updated the tracking location of my package. It took me over a month and a half for this company to tell me that they can do anything for me. Fast Forward, my wife orders over $100 worth of clothes during Black Friday. It's now December 16th 2020 and her orders are lost in transit may I repeat they are lost in transit. Customer care; once again I might add; claims they are going to "investigate"... I'm beginning to feel like this company is robs their customers. Their lack of empathy really diminishes their brand. Do yourself a favor and don't waste your time with this company, things WILL go wrong and they will not help you. You've been warned and good luck.

I purchased 16 outfits from fashion Nova on November 10 or November 15,2020. I received my outfits on November 25,2020. 8 of the outfits were totally garbage. I pulled up the site and entered the required information to return the outfits. I had to pay $7.99 for a return shipping label. I returned the outfits on November 25,2020. I received an email with the order number on November 29,2020 that they received the outfits and that I will receive an email shortly for an e-credit for $194. I never received the email. On December 6,2020, I emailed fashion Nova because I did not receive a e-credit nor a refund. No response. I sent another email today. Fashion Nova support emailed and said that there is no such order on file. I emailed again with the order number, the refund email that they sent me, and the post office tracking number. They emailed me again stating order not found and that I need to send the information again. I think that they just don't want to credit me. All I want is my $194

I have been waiting for a refund since August for a package that never got to me. They are still saying the refund is on its way and it is December. I decided to give them another shot and now I've received a package that is just flat out missing some boots. You have to file a claim every time you want to talk to them and can't reply to their emails so it is impossible to have a conversation. They have stolen about $100 dollars from me and I am so disappointed because I had such high hopes for their clothes.

I kept getting repeated email after email about Cyber Monday "90% off of EVERYTHING" " no promo code needed" and so on so I ordered my usual classic jeans. Quickly disappointed to see they were the EXACT same price the last 2 times I ordered them go figure. Anyway I paid extra for 2 day shipping only to receive a follow up generated email they also sent my sister who paid for 2 days shipping the same day I did! They knew they couldn't ship it in two days but still charged me the extra cost? What business does that to their customers, and this isn't the first time. I'm so fed up with businesses taking advantage of people. Fashion nova should be looked at for this as they frequently lie on the website and even in the customer care emails after I reached out to them. Yes their just jeans but I will never support or buy a single thing from fashion nova again. Stop lying about discounts on your site that will never exist. Classless

I have been contacting them for over a month about a missing package ($305). I contacted the shipping company (originally marked delivered) and they said it was not delivered and they never had the package. I have called over 10 times. You sit on hold for about an hour. I give them my claim number (from my first phone call) then every time they say I need to wait 6 more days. I have twice to speak with a manager two times and no one is never available. They are a SCAM. Ridiculous. DO NOT SHOP THERE. YOU WILL BE THROWING YOUR MONEY AWAY. THIS SHOULD BE ILLEGAL. Also, I submitted a claim with the BBB.