The customer service is horrible. My boyfriend has ordered a package WITH, might I add, one day shipping. ONE. Not a week or two weeks. I tried to get a hold of them, and they will not answer. I would rate the customer service a zero star if I could.

Traveling. Placed my order 3 weeks in advanced. Selected standard shipping (4-7 days). It's been 11 days and NOTHING. Tried tracking package and my package seems to be stuck somewhere in Jersey for the past 5 days. Emailed Fashion Nova, no reply. I had the same experience during Christmas. I ordered with plenty of time in advance, anticipating the delays caused by the holidays but it seems like this is just Fashion Nova conducts its business. I guess you'll have to pay for shipping in order to be able to get your package when you need it by. If not, sit back and wait for Fashion Nova to send your package whenever they fell like it.

I ordered 3 items from fashion nova and it all added up to $104. I tried each item on for a total of 60 seconds each and nothing fit properly so I returned them all the next day. After them received the items I got an email stating I was only getting $52 back. I tried to call someone and it instantly directed me to email them. I have been emailing them all day and their only response was that ALL OF THE ITEMS WERE DAMAGED. When there is no way possible that they could be. I had kept all the tags in tact and did not wear them for longer than 60 seconds. I have asked to speak with someone in charge or to see proof of this damage and they just keep giving me the run around and saying they can't do anything since the items were damaged. This has been the worst experience I've ever encountered with a business and they do not care about their customers.

I got an order from the website and it took over two months for it to get and a lot of back and forth emailing. When the order arrived at my end the pants were too small. I contacted them on how to return the item and the customer rep tells me that I cant return the item and there's nothing they can do about it. Fashion Nova is a legit scam online shopping. Their clothes barely fit and they mispalce your order. Very disorganized company

My first time ordering with Fashion Nova and it was an epic fail. I ordered 3 sweatpants first. Then realized it didn't come with the sweatshirts. So I ordered the sweatshirts too. Well the sweatpants came and then the shirts were tracking to arrive a few days later on 3/17. The sweatshirts never came and when I contacted them on 3/26 they said it's still on the way. Ok I was patient. April comes around and when I contacted them they said it was delivered 3/17. How is that possible? I went ahead and ordered the sweatshirts again bc I needed the set. Never again. $80 down the drain.

I bought a couple of dresses and they came all size L but half of them fit the other half were to small. I have to pay for my return that to be honest I do not mine that much, but when they took my money to gave me store credit I do not like it. So because business are business I will keep buying through amazon, shain or even ross were you can fin same quality and style.

I ordered a lot of fashion Nova over the years because I found dupes for things that were out of my budget. I was okay with it but after some months it got tossed in the trash for being bad quality and not holding up after a couple washes. I haven't ordered there and never will again. Not to mention the shipping experience is so stupid now. You need to pay duty on your parcels and you can do it at the checkout but just sucks.

I contacted them because I did not receive an order that says it was delivered. I followed their steps and all I receive is an automated email response basically stating that it is in the carrier's hands as to where my package is. They can't help me so I can't get a refund or replacement but they send me a coupon code to use for my next purchase. What? No thank you. Will not be ordering from them ever again. Plus the quality of their clothes is nothing great.

Fashion Nova fails in customer service and customer satisfaction. I have been trying to get my package which I paid for however FASHION NOVA does not care about their customers just taking their money. Their investigation process or lack thereof does not solve the customer's issue. What does the management of the company think, by offering a discount code a customer will still shop if they have not received their items in the past. Wake up FASHION NOVA, you will eventually have no customer

I have never dealt with such a horrible experience when shopping. Because first of all my clothing size I received was WRONG SIZE. Second of all it was defective! And so I let them know and said I had to wait for a customer service person to contact me and was NEVER contacted. So by this point I want my money back and they don't do returns :)
STAY AWAY FROM THIS SITE FOR SHOPPING. PERIODDDDD!

They are the WORST on customer service. The shipping is very poor quality and packages get LOST ALL THE TIME. They will not take responsibility and you'll be out of luck with hundreds of dollars that don't get refunded.

Entered my promo code to get "30% off" 1st purchase. Charged me full amount. Absolute SCAM, but make sure you contact your bank, dispute the charge, and leave a nice note for all deliveries from Fashion Nova to be refused and returned to sender. Emailed Fashion Nova I disputed with my bank and not to send the clothes. (Emailed because they do not have a customer service phone number) They sent the items anyway. Asked them multiple times not to send because I was already refunded by my bank. They repeatedly emailed me "we cannot edit, alter, or cancel any orders once they are placed." They still continued to send it, and email me EVERY DAY saying they'll try again the next business day. Basically trying to make sure I get the shipment so I have to pay. NOPE! They can't dupe me into accepting the items. They wrongfully charged me an amount much more than I was shown I'd pay. If you overcharge me, I don't want to do business with you. If I dispute the charge, don't send me anything. I don't commit fraud, so neither should Fashion Nova. Everyone MUST know to NEVER purchase from them. They're basically signing up to be overcharged and underserved.

I order a Package of $520 and I was waiting for 2 weeks to be delived which it never happen because it got lost in transit. Fashionnova send me an email saying that it was lost and i had to wait 10 Business days for the claim to be review. Fashionnova never kept me updated and the customer service its very unprofessional. Now that the 10 business pass they said that the packege was delived and i wasnt going to get a refund. I have proof of screenshots I took of the history of the delivery and seems like when i said, why was in austin still? They change it real quick to my location as delived. I called the carrier and she said that it was never delived because it was lost. So nobody can help me and fashionnova doesnt want to give me another order or refund me. Its really unfair that I lost $520 and nobody could help me get a refund. Feels like a scam.

I ordered 15 pairs of panties, all in XL, arriving in three packs of five. They arrived and I tried them on (keeping my own underwear under the new) and 13 of the 15 fit. The two that didn't fit were flowers and wouldn't go higher than my thighs. I intended to call, but calling isn't an option. The phone number listed tells you to email. They told me they don't give refunds to anything with five different price endings (. 99,. 89, etc) nor panties, swim, undergarment... The list is quite extensive, so pretty much nothing. They actually gave me a 25% coupon, like I'm going to use them ever again. Hahahaha. They absolutely should give refunds when the quality of their product is the problem. My butt didn't grow between 13 panties and the other two. Terrible company. Avoid them if you don't have money to throw away.

I bought almost 200$ worth of things and wanted it here before Friday... I made the order Tuesday night with overnight shipping so I knew it wouldn't get here till Thursday... Thursday night comes and I get a text says it's rescheduled... I go to look at the tracking info and I see that they didn't even give the package to FedEx till Thursday morning at 5:36am from 3 states over. How the heck did they think that was gonna make it to me? Why wasn't it sent out and taking care of Wednesday? There was no holiday or anything special. They didn't indicate that they were overloaded with orders and that your overnight might not make it. They also did not offer anything to accommodate. They are a trash company and anyone that gives them attention should stop immediately

Terrible customer service! Fashion nova always send you these prompt messages without a real solution. I order $80 worth of clothes from this company to never received it. I'm completely upset because they won't offer a refund, store credit, or replacement of my items. I've been getting the run around for 3 days now from fashion nova and LaserShip. I definitely won't be order from them again Fashion nova is turning their company into a scheme for money grab. Fashion nova knows that LaserShip is an unreliable shipping company but still continue to use them as a third-party. Be sure to check reviews on both sites before ordering from Fashion Nova & LaserShip because its been many cases of missing or stolen products and they are well aware of.

Fashion Nova does not honor the promotions and sales they offer in emails. This is misleading and false advertisment and they have apparently already been in trouble for it and refuse to fix it. They claim FNFAST is invalid but it showed as valid in the sytem while other codes did not. They refuse to honor the free overnight shipping as guarunteed by the promotion. They keep making exuses. Now we have no idea when our package will be here. This violates laws and rules set in place by a judge in a class action lawsuit brought against them. It also may be violating our ADA rights. We tried to explain this but got generic robotic responses or just down right horrible customer service. Will not be ordering from them again and we BETTER get our package. The musicians and actors who promote their business ought to be ashamed of themselves.