Worse delivery service so far still did not get my order. Ordered 8th may stalled in reliable hub since 13th may, was supposed to get order 18th may here we are in june still received nothing. Cant anymore it was supposed to be a gift!

Rip off. It's hard to get it right the first time materials often suck or won't look like the pic. And returns are a rip off u have to pay 8 dollars to ship it back and they don't even refund u only exchange. Trash company

Don't even have a real phone number their always unavailable received the wrong item and have been trying to contact someone and the website doesn't even work. It keeps saying sorry wrong submission
DONT SHOP HERE just wasted money
First photo what I ordered. Second photo what I received

So fashion nova uses laser ship to deliver packages. They are HORRIBLE! They threw my package on a sidewalk away from my house and marked as ‘delivered'. Fashion nova will not refund or replace the shipment. FINALLY a Good Samaritan turned it in and I received my items but I WILL NOT take that chance again. Buyer beware!

The quality of clothes are very poor. I returned the items unworn with tags and they didn't refund my money. I got a gift card, which I would not use to buy more cheap clothes and had to pay for shipping. Very tacky company.

Do not order from this company. Go to the Better Business Bureau and read all the 10K complaints. I am still waiting for my refund. It's been a month now.

I only would recommend their jeansmturtle necks and perhaps midi dresses. Out of the whole website, 10% are wearable clothing, the rest is instathot trash! The only reason Fashio Nova is winning on jeans is because many of these stores aren't catching up! Some of us are hourglass shaped! Our waists are small but we are not small on the bottom! Retailers ASSume your waist size determines your overall size! So a small waist automatically means the woman is rail thin! Which is not true! Stp making jeans for athletic/boyish shapes and big women ONLY! Fashion Nova was smart enough to market to hourglass girls! But this is where it ends!
It is not sexy/feminine to wear those tacky clothes! Sex appeal is found in style and femininty not in razor cut coochie cutter shorts sold on that site! There is a reason a certain "Type" of women get their whole wardrobe from there. The type of women that come out in a baralette with biker shorts and 10 inch nails with long rainbow lace fronts! I would never recommend it! Giving them your email is also signing your soul away to them because they will bombard you with their spam mail! DO NOT DO IT!

Paid extra for 2 day shipping and didn't receive until 3 weeks later. Contacted customer service 8 weeks ago and no reply. Never supporting this business again. If you go on "Trustpilot" you'll see nothing but bad reviews. Turns out this site is a huge scam to everyone.

I ordered items off here numerous times never had an issue. This time i ordered items and fashion nova has lasership deliver them and I have not yet received my package. The package says it was delivered which it wasnt. I reached out to fashion nova thinking they would help. NOTHING. Fashion nova told me to reach out to laser ship. Called lasership they told me to reach out to fashion nova. Run around. Fashion nova if you are going to keep having your items delivered by lasership i will no longer want your business.

Their customer service agents (if any) reply using templates that are unrelated to your question(s). They provide you with unhelpful answers which makes you wonder if anyone is really at the other end of the line.
Plus, they use unreliable delivery services. Currently experiencing a delivery delay (hopefully a delay) with my last order. I reached out to them and they made no effort to look into the issue or communicate with this third party that they choose to do business with...
My parcel has been in transit for 7 business days now. They referred me to the carrier... and how convenient was it to find out that the carrier's "Contact us" section doesn't work!

I placed an order for $80.2 dresses, 1 skirt, and 1 pair of sunglasses. My order was supposed to be delivered to GA. It went on a cross country trip from VA, to CA, to NC, to NJ, to GA and was "delivered" when it was not actually delivered. I was home and own a dog that would bark if someone pulled up to our house and she did not. Either it was never actually sent or someone during the shipping process stole it. I'm aware people can have stuff stolen off of their porches but this seems to be a common occurrence with both FashionNova and their shipping company. I did not read reviews until after my order had shipped and it went on a tour of the Country, I now know better and will never order from them.

Ok first of all I was utterly disgusted with how Fashion Nova handled their customers. They send you these scripted messages when you try to get help over a lost package. They take 2 weeks to get back to you to say let us "now" look into it and then 2 days later say yeah it was lost in transit. Like duh I could have told yall that because it was over a month late! It gets better though. Asked for a refund and they instead gave me store credit for over 300 dollars worth of things.
I said you know what i already lost it anyway got some new stuff with the store credit just for laughs and instead of choosing standard I chose expedited and what do I see, its freaking Fedex! And, they actually sent it out on time. It baffles me why they don't discard the other service because Fedex has always been professional.
We will see how the quality of clothes comes out when it arrives in 2 days. Look out for the update.

About 5 months ago, I purchased some items from Fashion Nova but I end up returning some items which I paid out of pocket to send the items back. I chose to pay this route to use a courier that was accessible to me at that time. But when they issued me an online/store credit, they shorted me by $10.00. I reached out, at that time live customer support aren't available due to Covid and when I tried to call their customer support today, apparently they turn off their phone line to "better serve" their customers and upgraded to call center where you can supposedly chat with a live agent. This is not the case as it would just ask you to fill out some questionnaires and you will just get a response from a bot emails. Hmm, this is their idea to "better serve" their customers more like to better scam their customers! Fast forward, I decided to report them to BBB and Fashion Nova just keep on lying. I wonder if BBB would do something about this. I am sure I am just one of the millions who been scammed by Fashion Nova. If you are reading this and been scammed by Fashion Nova, I would encourage you to file your complains through BBB. This business needs to be shut down. You might just think that you are just losing small $ but in reality due to how they market their scam website, many fell for it and they are actually earning millions out of those refunds that you never receive. Up to this very day, I am fighting to get back the $71.98 which was the cost of the 2 items that I mailed back to them. YES, its not much but just imagine if millions of us were being ripped off by that amount?

I made a purchase for my baby shower and paid $20 for overnight shipping it's stated that it will guarantee be delivered by Saturday as I waited for my order anxiously for the dress I purchased specifically for my special day! It did not get delivered until the next Monday it ruined my whole outfit for the baby shower and I've been trying to call and even reached out this information through the help center and nobody has reached out to me it is impossible to reach out to the company. The service is now online only so no phone lines available, I was robbed of my money for $20 shipping cost! And now no one will reach out to me for a refund.

Incredible how horrible this store has gotten.

I placed an order on May 13,2021 during the 11am hour. I choose the overnight shipping for $14.99. Assuming I would get my items on May 14,2021. I received a FedEx message stating my order would arrive between 8:30am and 12:59pm on May 14,2021. 2 pm came and nothing yet. I checked FedEx again and it stated my item would arrive on May 15,2021. So I contacted FASHIONNOVA.com and asked them, since I paid for overnight shipping and your company couldn't send me my stuff overnight, is there a way I could get a refund. Overnight shipping was $14.99. I was told that they would not give me a refund as they have no control over FedEx. As of 8:37 pm I still have not received my items. When I check FedEx, it now says to expect my items on May 17,2021. This is a poor service to offer if you can't deliver when you say you can. I'm writing this review because I don't think this is a fair practice and businesses should not be able to get away with stuff like this. Something should be in place to refund the customer's money if the item doesn't make it overnight. I placed this order for a May 15th 2021 event, even though I paid for overnight shipping two days in advance, I will receive my item 2 days after my event. FASHIONNOVA should stop this fraud practice or people should start bringing lawsuits over the companies that do stuff like that. To anyone that reads this, FASHIONNOVA does offer overnight shipping because friends placed their orders after I did and they received their items this morning but mine seemed to have got lost in transit. I just think there should be a refund policy for something like that. No percentage off the next purchase because I don't know when I might receive my next item. I don't think I will order from this site again.

F*** this company and their customer service. They contract LSO Carrier and the carrier never delivered my packages. Fashion Nova stated they denied my claim because LSO Carrier stated my items were delivered successfully. So now I'm out of my 8 pieces of clothes and money! No one will help, there isn't a contact number to speak with someone live.

I suggest you don't buy from this company because they don't use the major carrier companies. LSO Carrier is a company that steals packages and Fashion Nova continues to use them. Fashion Nova don't assist with this matter, they side with LSO.

My package says it was delivered on the 29th of last month and I still did not get it and you guys will not give me a refund on what is not my fault. You know the shipping company does that and you still sent my things to them I have waited weeks and still did not get my package.

I love they're designs, and whatnot, however, I am dumbfounded that I have been through 4 of their two-tone jeans, and they are still all ripping in the bad areas. I have tried them in bigger sizes even, and still having the problem. I have maintained my weight and mass to date from the very first pair. I am frustrated mostly becasue they just give me a discount code (which is lower than the codes they offer everyone that goes to the website) and send me on my way as if my complaint isn't valid. Like I have had 4 pairs and all 4 have ripped at my crotch area. I am rlly angry with them. Will not buy anything from them due to one pair of jeans. SMH.

This company has been terrible to work with! First, on 12/6 I ordered a gift card as requested by a granddaughter for Christmas. When the card did not arrive, I visited the site to discover it is clothing being marketed to street walkers.(Grandma, pay attention!) So, after 5 emails (this was when they had phone service but no one answered) in the first week of February I received the gift card. I found sweat pants and top, and had them sent to me. I received a confirmation email and tracking number. Two weeks later I checked the number to see they were in Scottsdale, AZ (I'm in Washington) on hold per customer and had been tracked to at least four different stops. And that is where they sat. The only response I got is that it's not FashionNova problem now. I had to contact the carrier, DHL. Gee, I can't reach them. Here it is mid May and now, when I check the tracking it says "ordered" and not anything else.