julia c.

I ordered $150 dollars worth of pajamas when Shein just started out. I thought whatever it's Pajamas who cares if it's bad quality at least I get a lot of it and it's pretty stylish. When it came I saw how really bad the quality was. Just mis shaped entirely, thin and tiny. After about six months of sleeping in it, I ended up tossing it all out. Now a year later, everyone is raving about Shein. I don't understand it's literally horrible.

I ordered a lot of fashion Nova over the years because I found dupes for things that were out of my budget. I was okay with it but after some months it got tossed in the trash for being bad quality and not holding up after a couple washes. I haven't ordered there and never will again. Not to mention the shipping experience is so stupid now. You need to pay duty on your parcels and you can do it at the checkout but just sucks.

I'm completely obsessed with gymshark. I own more gymshark than Lululemon. The quality is great but you need to purchase the more higher priced items. If you buy the $40 dollar leggings don't expect them to be amazing quality. The best leggings are $80-100. Other than that I've had great customer care experiences. One time my leggings ripped in the crotch area on leg day 2 months after I purchased them. I sent pictures to gymshark on Facebook messenger and they sent me a new pair in the same day. I didn't even need to give back the ripped ones. That was pretty awesome. One complaint is that they constantly release new clothing which sell out in hours or days. Instead of restocking those they just release new products. I've been eyeing the same leggings for over a year that never get restocked. Still I love gymshark!

I'm pretty happy with the Aritzia customer care experience. I got a Babaton tank top and it came with a stitch that had popped out. When I pulled the stitch it created a hole. I was pretty freaked out since I already took the tags off. I called the customer care and they told me they'd reach out to get some pictures in a couple hours. In 5 minutes they reached out, reviewed my images and ordered me another tank top within the hour. I however do need to send back the top with the hole in it and wait for a return while they charged my card for the new top. That kinda sucks but overall I'm pretty satisfied.