Be careful, I order something's and the company confirmed not shipped to me however no refund, store credit or sending the items were approved. They simply stated that I can not receive a credit because of timing of claim Definitely not ordering
Anymore or recommending to anyone. A reputable company will at least ship the items ir provide restore credit as this was their error.

The customer service delivery of Fashion Nova is unacceptable. I made a recent order and purchased matching outfits for a birthday party and paid for expedited shipping. Unfortunately, the package came three days after the expected delivery date. This resulted in me purchasing more expensive outfits for the occasion. I asked Fashion Nova to provide a full refund as it was the COMPANY'S ERROR of late shipment and they explained to me they are unable to process my full return. But, yet, they provided the refund for the added shipping cost made. Given that I had to spend money elsewhere and I am not a frequent shopper on Fashion Nova, they still did not provide me with my refund. This was such a disrespectful response. I would encourage anyone who is reading this to not buy products from this store. I do not like the fact that you are unable to receive your money back and instead, get store credit? Just terrible experience.

For all the years I have been buying at Fashion Nova, I have never had an delivery issue until August 30,2022, when it said my package had delivered, but yet nothing to show. I have a camera on my front door. It shows no one drop off any package much less to be stolen. I am so disappointed I reach out to fashion nova and they write me back to let me know I should go check with my neighbors and report it to the local police station. They didn't even care to re- send the items they just took my money and was satisfied with what they are doing but they took the wrong person money cause I am not letting it go. I am afraid to order anything else from them because they took your money then say your package delivered and no trust came from it. That is why these carrier services that they are using constantly stealing the packages and Mark delivered because these shipping Companies are holding them accountable for these stuff.

To be honest 1 star is too generous for these guys because I ordered on 24 January and it's 20 February and my order still hasn't arrived. They said 7 -10 days and it's not here and I sent a message to the customer service and its useless too cause they didn't respond at all and it's been days. And they're estimated date keeps changing yesterday it was 9 march today it's 10 march.

Fashion Nova has a no refund or replacement policy on their shipments when they chose the carrier (LaserShip) to ship it. They said they will help resolve the issue but that has not happened, they won't even respond to the email (only way to contact customer service). Why do they continue to use a carrier that has such bad reviews. It seems that they don't care about there customers satisfaction, only the money. No one has money to lose at a time like now. Beware of the fine print. Most often times, we forget to read it.

Their shipping process is the worst. This is the second time this has happened with me. Shame on me right.! I've paid for expediting shipping ($9.99) and my items never came twice. The first Time it took them about eight months to give me a full refund. Like I would really like to know what is going on with them in their warehouse. They have given me the runaround told me that it was FedEx or UPS's fault that I haven't received my item when clearly the shipping label has been made and it is still sitting in their warehouse in California somewhere.

I have been a customer of fashion nova for many years, my last purchase from them never arrived where they claim that my package was delivered but the email indicating that they left my package behind the door in a safe place with They didn't send me the photo, I just received an email saying that my package will arrive that day and I didn't have the delivery email. No one answered me, their customer service is very bad and I lost a lot of money for nothing

First of all my items were late then the delivery man didn't deliver my items he came to my apartment and left with my items…It's on camera…I contact FN they told me they're sorry for my frustration but my items have been delivered and check with a neighbor! We are talking about $200.00 worth of clothes!

I wish I could rate them 0 stars. I spent $150. Returned most of it because it was either damaged with black ink or too small. They charged me $8 shipping to return. I paid. Almost 2 months later they're telling me I never returned anything and they can't track it, but I followed their online return procedure AND paid for return shipping. I am not happy with them. They are very hard to get in contact with AND only seem to respond to emails with pre-scripted responses.

I love shopping at fashion nova. The quality of the merchandise is amazing. I ordered a top in extra large and I got an email from fashion Nova stating that the blouse has sold out and we will refund you your money.

Therefore, I went back to the site and just ordered another size. A few days later I get both tops, I explained to Fashion Nova that I want a store credit since they don't give refunds. After the third time explaining their mistake, I get the same responses from AI customer service. There is no way that a human cannot solve this problem that they created. I will no longer want to shop at fashion nova.

They blow your phone up every time you visit the site. They want you to use the code but then the system removes the code and you are charged full price. They do not cancel orders and they do not make any modifications to your order even if it's seconds after your receive confirmation emails. You have to pay for returned. This happened to me multiple times. Lame and I will not shop here anymore. Spend your coins elsewhere ladies. There a more plenty of other options on Instagram I can give links if you need.

Order #*******
This company do not have a phone contact, you can only reach customer service through emails. I paid $97.79 for an order and was refunded only for the rush shipping because the the was supposed to be delayed,I never received my order.I reached out to customer service through email several times and kept getting repetitive messages each time,I was ensured that I would receive an refund within 10 business days and never received it.Please do not order from this company.

I purchased two items it's been a month, I never received it, I called, they told me to write an email, I did, two days later they sent a message saying that their mailbox is not being monitored and is unable to receive mail. When I track the package it's NOT even moving, they don't pay any attention to the package once they send it and get their money. I am very frustrated, I have been reaching out for almost a month now. Horrible! I won't never buy thing from here.

I purchased 5 pair of trousers - I was waiting for them 2 MONTHS! It is worse than Aliexpress!
When I opened the package I found out that not everything was delivered and they didn't even consider to send me an email about it!
After that I tried my trousers on and you know what? One of these are way to big for me, probably two sizes bigger, but others are too small! Quality is the cheapest and one of the worst. What is more - it doesn't even look like it did on the website!

But what is the worst - they don't want to give me my money back! This is the worst customer service I have ever experienced! Do not trust all of these fake comments!

Worst customer service team I have ever had the displeasure of working with. First they refuse to add a discount code that they sent me to use even though I contacted them the same day that I made the purchase. It was an honest mistake on my part since I thought I had already applied the discount code. They would not honor the code and after having reached out to them about it, they delayed my order from reaching me in time for a wedding that I bought the dresses for in the first place. I have to wait an entire month for my order simply because I reached out to them about adding my discount code. How pathetic to be such a big company yet so petty and disgusting. I am appalled and will NEVER buy anything from this sh** company again.

I am extremely disgruntled by the treatment of fashion nova's customer service. I wrote stating my order had not been delivered even though the tracking states delivery. I was told to check with neighbours etc, which had been done prior as I checked to ensure the package really was missing before I wrote. My order has been missing for a week and the customer service agent basically told me since my package is missing i should go file a police report because it obviously isn't there concern. I am sorely disappointed as I have shopped with fashion nova for years and it's disgusting that this is how they treat there customer. Never in a million years would I have thought this was the treatment they provide.

Customer service is the absolute worst. Returning items is a huge hassle. They made me pay for returning the items, which came out to be $20, then they refuse to give me my full refund for clothes that still have tags and everything attached. Customer service refuses to solve the issue with no explanation. Will definitely stick to Shein, so much better.

I ordered on May 23 over $300 worth of items. They have sent me mixed emails saying FedEx has my package and I should receive it shortly. June 4 gets here and still nothing! I called FedEx and was advised to put in a claim to fashion nova because it has been more than 7-10 business days and that my package is either lost or still in California. I live in Alabama. I reached out to fashion nova and all they sent me was a survey and said fed ex has my package. Somebody is lying! I have been a loyal customer ever since fashion nova started its company and this is my last time giving them money! I have filed a dispute with my bank.

I've told them cancel my orders since 10/20/21, they told me wait a few days. It's now 11/13/21 & I STILL haven't heard from them or received my order. They won't refund my money so I'm contacting my bank. Screw this company

Very low quality items. The biggest issue is their return policy. If they sell out of and item that you are returning they only give you half of what you paid. It's not worth ordering from this company. They are not upfront with their policies. They do everything the can to keep your money.