M G.

Fashion Nova has a no refund or replacement policy on their shipments when they chose the carrier (LaserShip) to ship it. They said they will help resolve the issue but that has not happened, they won't even respond to the email (only way to contact customer service). Why do they continue to use a carrier that has such bad reviews. It seems that they don't care about there customers satisfaction, only the money. No one has money to lose at a time like now. Beware of the fine print. Most often times, we forget to read it.

Ordered my birthday outfits from fashion nova. Package did not arrive on the expected date. Checked the tracking number did not give any information. Checked it the next day, stated it had been delivered at 8:01 pm. Checked my outside cameras, I was coming in the house at that time and there was no delivery truck in sight. Contacted fashion nova they said wait 24 hours. I waited contact lasership they said will resolve within 48 hours. No help from neither company. Lasership sent an email stating they are still working to resolve the issue and fashion nova have not responded even though they state they will help to resolve the issue because they don't refund or replace lost shipment after the carrier states it has delivered. After reading other reviews that pertain to fashion nova, the question is why do they continue to use this company and doesn't want to replace or refund your money. No one has money to lose at a time like now.