FareDepot

The phone Number provided on their website doesn't even exist. They reply emails once in a while with the same automatic reply. I tried to get their help for a refund but no one can help me for months. Please do not ever buy from this website

I booked a business class ticket with them, and that was a massive mistake. The airlines ended up cancelling one segment of my trip, so I needed to rebook. Unfortunately they're just not a travel agent. They're simply a ticketing middle man. They have nothing to offer if your flight in case of cancellation or change. Phone lines are only for catching new reservations, and will not pick up if you choose option #2 (existing reservation). Email correspondence is super rude and will completely ignore your request. They really have no time or will for customer service. Use them at your own peril.

Stay Away! I attempted to book through them. They cancelled my reservation without notifying me (claimed they sent an (singular) email to let me know - yet there was no email to be found). Ended up stranded at the airport the day of my flight because the airline had no record of my trip. Cost me an extra $1000 to finally get to my destination. When I tried to talk to them about helping me or making it right (they barely spoke English - thick Indian accent) they were worthless. Tried to speak to supervisor and was told "will call you back." I'll give you one guess what happened there. Stay away!

I ordered tickets for my honeymoon for me, my fiance, and his son (who was going to stay with his grandmother in Germany while we traveled Europe by rail). When my fiance broke our engagement out of the blue a couple of months before our wedding and left me holding the bag, Faredepot said they required $500 per ticket to cancel due to the tickets being bought through a bulk rate. I called the airline, and they said they would waive their bulk rate policy for me, and issue a full refund via check sent to Faredepot. When I contacted Faredepot about it, per the airline's recommendation, they said they would only issue the refund with a $400 per-ticket fee -- half the value of the tickets, which were cancelled with plenty of time to resell the seats to a popular destination.

Beware, this company is predatory and unethical.

I bought 5 tickets (about $3341) more than a year ago for a trip (US to EU) and my trip was cancelled in March 2020 due to COVID. They promised to get me new flights until Dec. 2021 in exchange of not returning the money. I have been trying to contact them since January of this year but they keep dragging their feet and not providing me new tickets. They have closed down their phone too. They are not genuine and conducting the business illegally. Buy thickets with your own risk with them.

I am warning people to never book through this website! I have been trying to get in touch with them for about 3 months now regarding my flight being cancelled by the airlines. I have not been able to speak with a real person yet, I have left voice messages and emails and nothing. They take your money and dodge your phone calls. I have not had any issues with any other travel agency besides them. If I had read reviews before booking, I would have never booked through them. I have reported them to the BBB, stay far away if you want to keep your money and don't want to experience bad customer service!

If I can give ZERO, I will do it

I have booked 4 tickets according to the price they listed in their web sites. They charged my credit cards more than the listed price on their web site. They told me that they will reimburse me with a check within 7 - 10 business days. It is about a month now and I have received nothing. I called them many times, sent many e-mails and still did not receive anything. STAY AWAY FROM THEM. They announce a cheaper price on their web site to decoy clients then charge you more.

This travel company is the worse travel agency I have ever done business with! Their customer service sucks! They overcharge for services that should be free in the first place and their policy is very shady! All I needed to cancel my ticket and they told me it was not refundable. I had JetBlue and an employee from Fare Depot on the phone. JetBlue said that yes you can refund the ticket. But the employee told them NO! The JetBlue rep was shocked and said I have never heard of this happening. The whole experience has been really frustrating as you can imagine. Please stay away from this company. They should be shut down!

This company does not honor their own fares. They will provide you with a confirmation and then in the upcoming days tell you they have had security issues lately and they are unable to honor the fair, but they can still book the flight for you at a higher cost. Other travel sites do not seem to have these issues. The worst part is they don't even tell you if you don't reach out to them that they never booked your ticket. Customer Care is nil, they really only have what seems like an outsourced call center to book new flights. Even if you think you found the best fare on their site, beware as it will end up costing you more.

I always thought booking tickets on urgency costs more... I spent a lot on gifts and for my airfare, let's just say my budget was limited. One of my friends suggested me to visit Skyscanner and was redirected to Faredepot. I'm happy with what I got. They are reasonable even when you're buying at the last minute. Anytime I am flying to Europe I will book my tickets from this website again if there are good deals like the one I got.

Me and 3 friends traveled to Greece from southeast US in May 2017. We all booked our flights using the FareDepot.com app. We had no problems. When I first booked, I had entered my email address incorrectly and didn't receive a confirmation. I called when I realized what I did, was able to get someone on the phone fairly quickly, and they resent my confirmation without any problems. I kept track of my flights because the time changed frequently and I had no issues with the airlines. Seems like a lot of people have bad experiences but my experience was the complete opposite so I wanted to share.

This website is not only a joke but also a fraud. I wasted over 2 hours of my time chasing tickets that were showing available ( 4-5 seats available) and each time I tried to book them they were no longer available. I changed destinations and pricing and nothing worked. When I called customer service, the girl was useless and unable to help at all. Wasted time! I used multiple travel sites for over 10 years, but this one is literally a joke. STAY away and don't waste your time.