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FareDepot
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FareDepot

faredepot.com
Texas
1 review
1 helpful vote
Follow Bashka K.
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This website is not only a joke but also a fraud. I wasted over 2 hours of my time chasing tickets that were showing available ( 4-5 seats available) and each time I tried to book them they were no longer available. I changed destinations and pricing and nothing worked. When I called customer service, the girl was useless and unable to help at all. Wasted time! I used multiple travel sites for over 10 years, but this one is literally a joke. STAY away and don't waste your time.

Date of experience: November 14, 2017
Ryan R. FareDepot Rep
over a year old

Bashka K., We apologize for the inconvenience in your travel booking experience. As a travel agency, we are responsible for administrating and carrying out affordable tickets via transactions with the airline. Unfortunately, fare are subject to change in the amount available or prices due to supply and demand and the closer you get to your departing date. We appreciate your understanding and feedback and we hope you give us another chance. You can call us at 866-860-2929 or email us at reservations@faredepot.com. Check out our 5-Star Reviews: http://bit.ly/2mMVHt7 Thank you, FareDepot Support.

India
1 review
0 helpful votes
Follow Jacob M.
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I was planning to take a budget tour to Sri Lanka. I came across and browsed through FareDepot.com and got my tickets done for much less than what other service providers were offering me. Thank you FareDepot.com

Date of experience: March 20, 2015
India
1 review
0 helpful votes
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Reliable Service
April 10, 2015

I had heard about FareDepot.com from my friends. However, it was my first timer for a family tour. I was impressed with their price. Not just that. The entire process of selecting and finalizing the tickets happened in perfect order. I received regular notifications and follow-ups and there were no lapses from their side. I am visiting this website again. It’s got reliable service and a process in place!

Date of experience: April 10, 2015
Florida
1 review
6 helpful votes
Follow leonel s.
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On April 24 2016 i purchase a flight ticket to natal Brazil on line from FAREDepot.COM, on the amount of $587.71, at the day of the flight, august 13 2016 at checking baggage and ticket counter i got a surprised information that my plane ticket was cancel,. After calling over 3 hours back and forward the airline main office and the travel agency, no one can't give me an explanation why my flight was cancel, i lost the flight, them. I was told i will get full refund, but never happen. I'm about to file a dispute in small claims court, against faredepot.com, stay away they are scam

Date of experience: September 9, 2016
Ryan R. FareDepot Rep
over a year old

Leonel S., we apologize for the inconvenience in your travel booking experience. According to our system regarding your fare that was cancelled by the airline. We reached out the personals responsible for reinstating the fare, unfortunately, they denied. We also sent an email explaining the situation. If you still see funds processing please email it to reservations@faredepot.com. We appreciate your understanding and feedback and we hope you give us another chance. You can call us at 866-860-2929 or email us at reservations@faredepot.com. Check out our 5-Star Reviews: http://bit.ly/2mMVHt7 Thank you, FareDepot Support.

New York
1 review
1 helpful vote
Follow Jo P.
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Fraud!
June 5, 2017

ABSOLUTELY horrific service. Should have looked them up before I booked, their online reviews are all very bad. Thus, I am in fact happy they cancel my booking, I simply took my business else where. Spare yourself and don't book through them.

They cancelled our bookings without attempting to resolve the issue. They pretended my credit card is not working. I tried to call them, no one never picks up. I emailed them back telling them I had called my bank, they didn't even see them attempting to charge my card at all. Then they accused me of not telling my bank they should let their charge go through while they clearly did not even try. Their response emails were all very rude as if it was my problem that they are incompetent.

Are people high when they wrote these reviews on Google? They probably paid these people for those reviews. If you do a quick Google search, all of their other reviews are terrifying. DO NOT BOOK through FareDepot.

Date of experience: June 5, 2017
Ryan R. FareDepot Rep
over a year old

Thank you, Jo P. Appreciate your feedback! We have knowledgeable agents available to assist at any time. We appreciate your feedback. If you could provide us with more feedback on the situation, in order to help resolve your issue. Thank you, FareDepot Team.

New Hampshire
1 review
5 helpful votes
Follow Brian B.
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I have used FareDepot.com and it was a bad experience. I missed a return flight from Lisbon Portugal to Boston. The way the book the tickets makes it so the carrier cannot change them. Of course, they were not open for business during this circumstance. The result was that I had to buy a full fare flight on another airline to get home.

I will never buy a ticket from a company who can't serve it customers during a trip abroad again and certainly never again from FareDepot.com

Date of experience: November 10, 2014
Illinois
1 review
2 helpful votes
Follow Karen B.
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I don't understand how this company has such great reviews on Google... unless they are deleting them? We had a nightmare experience and almost did not fly. Fare Depot gave us inaccurate information about adding an infant seat to our ticket and it resulted in a terrible and extremely stressful 3 hours at the airport. I will never book through them again.

I'll give them 2 stars because the gentleman I spoke to during our 3 hour horrific ordeal at the airport was at least nice to us on the phone and agreed to stay on the phone with me until the problem was resolved (which was probably 1 1/2 hours to 2 hours). But he also threatened the airlines which made the airlines threaten him in return... so that's fun.

You can call and call and no one will answer. You leave a voicemail and no one ever gets back to you. That is extremely sketchy right there. They may be the cheapest and if you don't have any special circumstances, they might be easy to deal with as the cheapest, but if you do have special circumstances or are traveling international, buyers beware.

Date of experience: July 27, 2017
Ryan R. FareDepot Rep
over a year old

Hi Karen B., We apologize for the inconvenience in your travel booking experience. We have knowledgeable agents available to assist at any time. We appreciate your feedback. Thank you, FareDepot Team.

North Carolina
1 review
5 helpful votes
Follow JD J.
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Booked a flight to Europe on FareDepot. As with most sites, I thought after checkout I'd be all set. I was wrong. First got email asking for me to fill out a credit card authorization form before they could process my eticket, after I had already provided them with payment information at checkout. Once I hit checkout, I should rest assured that my ticket is being processed but that was not the case.

After filling out the credit card authorization form, I then receive a call about 40 minutes later telling me that they cannot process my eticket because the price has gone up, and that I need to provide approval for price increase. At this point, it all feels like joke. Booking a flight should not be this hard and this much of a hassle. Out of frustration, and just wanting to get my tickets already I agree to the increase in fare ($150 extra), which has to be done through another email they send. I was told once I reply to this email, they will process my order, and I should get my eticket with 30-40 mins.

This was 2 hours ago. I still not have received my etickets. Stay away from this company if you want to avoid a headache. Booking on this site is a Hassle. Awful.

Date of experience: March 17, 2019
India
1 review
0 helpful votes
Follow Richard W.
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Whether it’s a query about a flight details, fares, packages or complaint for refund for a wrong transaction that happened by chance, FareDepot.com has very helpful customer care professionals that always at your help. The team is excellent and professional.

Date of experience: July 27, 2015
India
1 review
0 helpful votes
Follow Sanjiv A.
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When I had to cancel my air tickets as well hotel rooms during my last holiday due to an emergency, I was worried of losing all my money and the cancellation charges would surely kill me.
But to my surprise Faredepot team was very prompt in their service and I got all the refunds as promised within three working days. Thank you guys for your excellent customers support team. Keep the good work, God bless you.

Date of experience: January 20, 2015
India
1 review
0 helpful votes
Follow Somaiyeh F.
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Never came across such a great service before. You people did a great job. I have booked my flights for a Europe trip and FareDepot team has assisted me in every possible ways to ensure a great holiday. These people are soft spoken, cooperative and reliable. They know what condiment can spice up the customer service. Loved you all, will come back again for the winter trip.

Date of experience: June 23, 2015
Ryan R. FareDepot Rep
over a year old

Hi Somaiyeh,

We are so happy to hear you had a great experience with FareDepot! Feel free to use the Promo Code: JUN15 when booking any trips in the month of June for an additional discount. Thank you for the kind words!

Sincerely,
The FareDepot Customer Service Team

India
1 review
0 helpful votes
Follow Ethel W.
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This was the first time I was doing my online ticket arrangement for my vacation in Portugal. My friend suggested me FareDepot.com. Though I found the website easy to navigate, I called up the customer care department to ensure that there is no faux pass. I had a wait while until a gentleman attended my call, addressed my questions and helped me with my ticket booking. He could understand my concerns and showed great patience. Other than being a good travel website FareDepot.com has quality customer care professionals.

Date of experience: May 6, 2015
India
1 review
0 helpful votes
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Decent Travel Website
April 17, 2015

My budget was limited. On top of that I had to get my tickets on a short notice and had to look for discounts out there. I browsed online and found this website. Did a quick search and found good flight options. It was easy and the best thing is the price that was cheaper than a lot of other sites. They are affordable, even if you are doing an urgent booking like me. I am glad and will come back to this site again for flights to Asia!

Date of experience: April 17, 2015
California
1 review
0 helpful votes
Follow Thomas M.
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We booked two tickets for spending a week at Florida. It was a stressful for us just after our engagement, so a break was essential. But something within budget was our main target and we found FareDepot. They offered us with such great discounts, and we have used their promo offers to save more. And I just after returning from the trip I wanted to share my experience with all. Well, we both want to mention special thanks to John, he gave us the best service. FareDepot just rocks.

Date of experience: July 7, 2015
India
1 review
0 helpful votes
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Cheap Flight Deals
March 16, 2015

Look for the cheap flight deals here at FareDepot at a competent price. You are safe with us with our upgraded online security. We value your money and thus support your trust. You simply do not get big savings, but we help you turn loyal.

Date of experience: March 16, 2015
India
1 review
2 helpful votes
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We had to attend for our Old boys Re-union in Miami. The issue was as we are 15 of us so the ticket to Miami seemed too high.
The financial burden was next to impossible. I had tried lot of travel sites for Group
Discount but they all seemed to be high. One of my friend advised me FareDepot. I checked and found with a great surprise that they were offering $10 discount which fetched $150 discount besides the cheap fare. I immediately book for all of us.

Thanks Fare Depot for our saving.

Date of experience: September 14, 2015
India
1 review
0 helpful votes
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Since it was my first time online ticket booking from FareDepot.com, I wanted to act under proper guidelines. That’s why I decided to dial in the customer care department for help. A young guy name John received my call and attended me. He patiently guided me on my online booking process and helped me get through it.

Date of experience: May 27, 2015
India
1 review
0 helpful votes
Follow Jesse M.
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Now I was planning for a budget vacation. I did a lot of homework on various air ticket booking sites until I reached FareDepot. They just not have affordable pricing but maintain a transparent business practice. Thanks for your favor.

Date of experience: July 1, 2015
Ryan R. FareDepot Rep
over a year old

Hi Jesse,

We are so happy to hear you had a great trip while booking through FareDepot. We are glad we were able to provide you with great fares and a fantastic experience that you are satisfied with! Thank you for the kind words!

Sincerely,
The FareDepot Customer Service Team

India
1 review
0 helpful votes
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I was making an urgent booking for a one-day tour to Istanbul. I decided on this solo trip last
Moment and needed to get the tickets at a cheaper rate. My friend suggested me FareDepot.com and said I would get good deals here. She was correct. I was surprised by the reasonably priced tickets that are much lesser than other websites. I made my booking within my budget. Thank you FareDepot.com.

Date of experience: May 4, 2015
Virginia
3 reviews
21 helpful votes
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Like I mentioned, recently booked a flight on Skyscanner after doing a google and yahoo search for the cheapest flights. Then I found FareDepot.com and booked a flight from NYC to Ireland for my whole group. Nice looking website and saved a lot of money. Will definitely use again if it is always this worth it.

Date of experience: October 28, 2014

Overview

FareDepot has a rating of 2.2 stars from 269 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FareDepot most frequently mention customer service, credit card and next day. FareDepot ranks 219th among Travel Search Engine sites.

service
17
value
18
shipping
12
returns
14
quality
17