FareDepot

Though I had no urgency, I still wanted to purchase my tickets to Canada under my budget. It’s always good to save money. When my manager recommended I search on google, I found FareDepot.com. As I browsed the website I found it to be a decent travel site with all the usual things you see. I searched for a round trip ticket for 2 people and surprisingly, the tickets were very affordable in my budget compared to the other searches I did. I jumped on the deal and am glad I did.

Booked two tickets for overseas. They attempted to charge my credit card 8 times. Four times cleared, the next was declined because it was over the limit and the last three times it was manually entered attempting to charge. Spoke to two different people in customer service they had no clue. Finally spoke to Robert, a manager. Advised him all pending charges, almost $8,000, had to be removed immediately as I have several bills set up for auto pay on that card. Advised me it was taken care of. Three days later charges still on my card. Discover card had to intervene, remove the charges and issue me a new card. This was so not worth the aggrivation!

I've booked with faredepot this morning, and received my booking confirmation and itinerary. I called my family and arranged everything for holidays. After 5,6 hours faredepot send me email requesting me to pay additional $150 for some other flight, because they dont have seats on my flight. Thats not my problem and its up to them to find me some other flight for same price. That's not how you treat your customers and do business

It's the old Bait & Switch. They quote you one price, then charge a small amount to your card to "verify that it's your card", but even if you immediately verify, OOPS -- price went up. I had almost $5,000 in bookings that they tried to increase the price on. I told them I did NOT authorize the charge (and called my bank to tell them the same) and they charged me anyways. Now I have to fight with the bank to remove these fraudulent charges. I have no idea how this company gets away with this. Read reviews online -- MANY people saying the same thing!

I have received the most abysmal and unprofessional customer service from Faredepot.com. Not only will I lose hundreds of dollars on a cancelled international flight, but the lack of follow up and broken promises to respond to my calls and emails, is absolutely astounding. They have a customer service line that must be overwhelmed with volume/complaints because only 1 of my 12+ calls have ever been answered by a representative – the other calls go to a voicemail i. E. black hole of nothingness.

I travel internationally at least 4 times a year. I will NEVER book with faredepot again. I do not believe nor can I trust that they are equipped with the right resources or business ethics to assist their customers with basic queries. I will be advising all of my network – including my expat friends living overseas – to never use faredepot. I am confident I can source equally priced flights with far better service.

Be mindful of the fact that FAREDEPOT will always try to find an excuse like failing email connections, failing calls and other tricks, not to honor the agreed ticket fare and that they will lie over and over again and the reps will contradict each other. Horrible customer service.
If you are crazy enough book with them and loose your deals. I wished I had used another online service like cheapoair or expedia to book by flights.

Avoid Faredepot.com

Purchased airline tickets on 04 September 2015. Credit card processed transaction completely. Received email confirmation that flights were ticketed.

I'm parallel company sent email to secondary traveller asking for a credit card verification. This appeared to be pretext to cancel tickets once price went up.

On 08 September 2015 received cancellation email. When calling to solve, they only offered to sell tickets at higher price. Feels like a bait and switch tactic

My mother who is in her 70's was not comfortable to fly. I tried to ensure that I would take her for the family trip comfortably. So I shared my problem with Kevin from FareDepot, who understood every bit of my problem and did all the necessity to make my mother's travel a comfortable one. My mother was extremely satisfied with all that was done for her and now she feels like travelling through
FareDepot.com. Thank you FareDepot.com for making my family vacation complete.

Absolute scam. Asked for security check. Sent back email with info on time. Tried to call, constantly on hold for more than an hour. TEN hours later they email me that I did not send reply on time and that the price of the ticket increased for 100$. I took screenshots of the emails I sent and pointed that they were sent on time. They tried to weasel out, I just lost my patience and cancelled the transaction. Total fraud, they get you to commit with low prices, then later they ask for more money.

I used FareDepot.com on a last minute vacation, and I was thoroughly overwhelmed. Their website was simple and easy to use, both mobile and desktop versions. I had no anxiety with tickets and the price was unbeatable. I have already used FareDepot.com in the past and am looking at flights regularly! I highly recommend.

Thanks,
Anthony G

I wish I read these reviews before booking with them. I found them through Skyscanner booked tickets and they contacted me next day to verify card. I actually spoke to an agent which was a good thing. Then I wanted to change my outgoing date and I contacted the airline. They told me to contact faredepot. After numerous calls 4 days later they contact me. They then tell me it will cost $1,500 of change charges which they tell have nothing to do with them but to do with no fare available in my class and the airline change fee. I was shocked, they told me to fill out a credit card authorization form via email. I then called virgin Atlantic who are the airline they told me not only there are plenty of tickets in my class but they do not charge a change fee that's all fare depot. I then emailed back the dorm telling them what I was told and that I would like to speak to a manager. Still haven't heard back from them. I smell a scam!

Hey Faredepot, you know what? I was really hesitant at first to click to your website out of several travel websites I've visited because you have the lowest price around ($50 less). But I was really happy when I found out that the price quoted on your website was really true. Unlike other websites that will give their price as the lowest and then when you try to book it, the price instantly increases to about a hundred dollars or more. So I'm booked, confirmed, and a happy traveler. Thank you... Faredepot!