FareDepot

Answer: Please do not involve yourself in this false hysteria and this grouping of blatant accusations. FareDepot, LLC is a fully-accredited, licensed, and authorized seller and re-seller of flights and other travel-related products. FareDepot.com has partnered with some of the most significant and reputable companies in the travel industry, including ASTA, ARC, Skyscanner, Momondo, TripAdvisor, Trustpilot, and more. Each case is handled separately and delicately by our professionally-trained and world-class travel agents. We can be reached from 9AM-9PM EST on our dedicated Hotline: 866-860-2929. We can be reached 24/7/365 through our email channel (Sales@faredepot.com, Help@faredepot.com) and through our active Social Media channels: Facebook.com/faredepot and Twitter.com/faredepot

Answer: On April 24 2016 i purchase a flight ticket to natal Brazil on line from FARE Depot.COM, on the amount of $587.71, at the day of the flight, august 13 2016 at checking baggage and ticket counter i got a surprised information that my plane ticket was cancel,. After calling over 3 hours back and forward the airline main office and the travel agency, no one can't give me an explanation why my flight was cancel, i lost the flight, them. I was told i will get full refund, but never happen. I'm about to file a dispute in small claims court, against faredepot.com, They are totally fraudulent company

Answer: Hi Sarah. We understand your frustration. But, please understand something - Since we are dealing directly with the Airline, all the information you give us must be accurate and correct in order to fly. If there is something wrong with the information you provided, and we must make a change to your reservation, the airline charges a penalty fee. As it is our duty and responsibility, we provide you with the information you need and quote you the Airline's penalty fee as per the rules at the time.