FareDepot

I had purchased two way air-ticket for my family(my wife and two kids) via faredepot.com on 20th/21st Feb 2018 for 2954. 45. As a travel agent - they need to be on top of everything. There is no way one can request "special meal" or "seating request" even when we are paying very high for the air tickets(we made the booking well in advance). On top of it - multiple times - our itinerary got changed by KLM/Airfrance and Delta and these folks(faredepot.com) are clueless - they are telling us when we are already aware of it. So what exactly they are here in this world for? For every air ticket - agents and website get some commission and it's being expected that they will provide some services - but they didn't provide any services at all. 5 times our itinerary has been changed and we have to change our plans. If our trip is increasing - that defeats the very purpose of buying tickets at higher rate or in advance.
faredepot.com might say airlines can change it any time lablablaah... but - what kind of customer service they provided. We have to deal with 3 airlines - JetAirways, Delta, Airfrance and when the itinerary got changed in the past... to deal with Joon also... they never helped us in anyway... look at the overall itinerary that have been booked by them... its' full of issues.

Zero Customer Service. THESE PEOPLE ARE INDIANS. NEVER DO ANY BUSINESS WITH INDIANS. I book a flight from Chicago, IL to Belgrade, Serbia. The flight was 880$ and it was on the 30th December. I got so sick and got some bacterial infection and I could not travel. I called these people to cancel it or get a refund. There was nothing about it.
They told me that I had to pay extra 450$ to change the date. I told them that this was too much for it. I do not recommend these people to anybody.

Fraudulent company, made a booking using cheapflights.co.uk choosing fare depot.com I've had problem after problem firstly the booking numbers were incorrect for the flight company luckily I've had great help from the flight ppl to find the ticket, made booking on 16th June, money taken from account on 27th and the same amount is coming out again I've reported fraud my account is suspended because they can see its unauthorised transactions they have almost emptied my bank account PLEASE I BEG PEOPLE DONT USE THIS COMPANY THEY NEED STOPPING IM REPORTING THIS TO ALL RELEVANT PEOPLE

I booked a flight through faredepot.com, and got a confirmation email shortly after. The next day they sent me an email saying it was canceled because I didn't reply to a "security check". They never made any attempts to reach me for this so-called "security check" via phone or email.

Then, to my utter shock, they sent an email to ME which was responding to a completely different person who wrote to their customer service department with the same complaint of a suddenly canceled ticket.

Both emails instructed each of us to rebook the ticket on their website, which had gone up in price by a few hundred dollars. THEY ARE SCAMMERS! BAIT-AND-SWITCH WARNING! RUN AWAY AS FAST AS YOU CAN!

With less then 2 weeks before international flight they still never gave me a ticket number. When I called them, they said they contacted my card company and considered it a high risk. I inquired high risk of what? They just repeated the same thing. So I contacted my card company to see what was up only to hear that they never received any contact from FareDepot.com. So they never tried to purchase the ticket for me. While I was on the phone with the card company, I received notice that an email just came in notifying me of a cancellation on my booking from FareDepot.com. I had to scramble for a ticket with a return flight the same as my wife and 5 month old daughter. I had to pay $200.00 more because of the shorter time frame and got the last seat available. To say I was (and still am) tickeded off would be an understatement. Stay away from them. I almost missed being able to accompany my family their first time on an international fight. Not to mention I have to be with them for immigration to the US.

Don't waste your time & money with this website,, it is considered the WORST. I completed a booking with them & got a booking confirmation number with 3 different agents confirming the itenary & price,, then all of a sudden i received a call saying that there is a price increase for my booking of $ 1200 as there was a GLITSH in their system... so back to square 1 searching again for the flight but not with FARE DEPOT. BE CAREFUL WHEN YOU DEAL WITH THEM

I have never wrote a review for any other service because usually I am super easy going and never have troubles with companies.

I am writing my first review ever because I had such a HORRIBLE experience with this company.

I booked a ticket through there website. I received an email that said status: confirmed and had all the flight details. I assumed everything was done.

Then a few days later I received a voice mail saying my ticket was on hold (I had no idea it was on hold) and that I needed to confirm a security check before it would confirm.

When I booked the ticket there was no mention that my ticket would be on hold or there would be a security charge check.

I tried calling their help number numerous times with no answer. Finally when someone called me back they said my seat had been cancelled because I had waited to long to confirm. Again, I had no idea I needed to confirm as the initial email I was sent, the flight status said: confirmed.

I have booked numerous tickets on a variety of websites and I have NEVER had even the slightest problem.

I will NEVER use this company again and I suggest you don't either.

Before booking with FareDepot, I hesitate a little bit due to the negative reviews but give it a try and booked an airline ticket on 04/01 round trip from MTL to LAX non stop flight which very affordable compares to others, the next day I called FareDepot to ask if a ticket has been issue? A representative name John was answered my call, he is very courteous and genuine, right away he sent me an email with ticket confirmation number along with airline whose assigned the ticket, with these information i have checked with airline and voila my name was there, i am very satisfied with FareDepot, i got very good fare for my ticket and very good services, what i ask more?
Lisa H

This is an absoloutely horrible company, with the worst customer service I've ever experienced. I booked a return flight to China, and I wanted to get an estimate on how much it would be to change my return date to a week earlier. After being on the phone for a long time, the agent assured me they will e-mail me within a few hours. The email never came, so I made another call, about 3-4 days later, just for them to tell me that my reservation was cancelled. That's right. Cancelled.
I was 4 days away from traveling, and they never even thought to send me so much as an e-mail to let me know. When I told the agent that I needed more information than just "it's cancelled", she replied that she couldn't help me. This is kind of tone-deaf, considering that their entire business is based on booking flights for customers. I asked to speak to a manager. She refused to let me speak to anyone else, and told me she would call me back within an hour. She also seemed really surprised at why I would be upset about all of this.
Don't entrust your travel plans to this horrendous company; you might just get turned away at the airport.

They don't even deserve one star.
I've never wrote a review for anything because usually I'm usually super laid back... but this agency should shutdown down.

I booked a plane ticket from Edmonton, Alberta to Yaoundé, Cameroon with connections in Montreal then Brussels. Unfortunately my company sent me to work in Ontario on a short notice just a week before my schedule flight and I didn't have the time to return to edmonton to catch that flight. So I booked another ticket to fly to Montreal from Ontario and catch my first connection there. I call the agency and literally begged them to drop just my flight from Edmonton to Montreal because I don't have time to go back to edmonton.

They told me all they can do for me is to cancel my flight all together and I have to repay for the whole flight. Essentially they were asking me to pay for the same flight twice, when in fact I'm giving up a seat from Edmonton to Montreal and not even asking for a refund.

I call the airlines lufthansa and air canada and they told me it should be an easy fix with zero fee because I'm not changing my flight date or time and that only the agency that issued the ticket can fix it

So they have this clever and extremely dishonest practice: When you book, they will say your reservation is confirmed but immediately you receive an email saying you have to go through a security check. The security check is: they charge a small amount to your credit card and you tell them the amount so they are sure it is your credi card, seems fair no? NO because in the time it takes for the charge to be processed, they raise the price of your ticket!
And they are not transparent about this "security" process before you book so it is apparently done for the sole purpose of making you pay more than what you agreed to.
When it happened to me they initially bumped my ticket from 900 to 1200 dollars! (in 2 days)
So of course i checked the price online and the same flight on their own website was now 974, so I told them that and refused to pay the 1200. Hilariously they now could offer 1050 dollars just 5 minutes later! After I told them AGAIN that I could see at the same second the price was 974 they finally offered me 975...
I am incredibly shocked by those practices. It is the most dishonest process I have ever been through and should be illegal if it is not already.

Had the WORST customer service of my life with FareDepot, we tried to change a date within 24 hrs of booking due to a family situation and were asked to wait all day to hear back from a representative, only to find out that the flights that had been available in the morning were no longer available and that we'd have to completely change our travel day AND pay upwards of $800. We will never use this service again and we can't believe how badly our customer services issues were handled, we were hung up on three times, yelled at and ignored when we asked to speak to a supervisor, and were then ignored further when we tried to reach someone about canceling our reservation entirely. We will NEVER use this service again and neither should you. AVOID LIKE THE PLAGUE.