Ashutosh S.’s Reviews of FareDepot & more

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6/8/18

I had purchased two way air-ticket for my family(my wife and two kids) via faredepot.com on 20th/21st Feb 2018 for 2954. 45. As a travel agent - they need to be on top of everything. There is no way one can request "special meal" or "seating request" even when we are paying very high for the air tickets(we made the booking well in advance). On top of it - multiple times - our itinerary got changed by KLM/Airfrance and Delta and these folks(faredepot.com) are clueless - they are telling us when we are already aware of it. So what exactly they are here in this world for? For every air ticket - agents and website get some commission and it's being expected that they will provide some services - but they didn't provide any services at all. 5 times our itinerary has been changed and we have to change our plans. If our trip is increasing - that defeats the very purpose of buying tickets at higher rate or in advance.
faredepot.com might say airlines can change it any time lablablaah... but - what kind of customer service they provided. We have to deal with 3 airlines - JetAirways, Delta, Airfrance and when the itinerary got changed in the past... to deal with Joon also... they never helped us in anyway... look at the overall itinerary that have been booked by them... its' full of issues.

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Ryan R. – FareDepot Rep Over a year old

Ashutosh, the airline has the power to cancel, increase, or change the ticket cost freely without any notice and as the travel agency, we are responsible for informing our customers of the price changes on the ticket and notifying the status of the booking. Fares are not guaranteed until the ticket has been issued. Fares are always subject to change due to availability. We notified you of the changes made to your flight and options for you to take, as well as the meal request we informed you that it is not guaranteed and you will have to confirm with the airline or the airport representative. We appreciate your understanding and we hope you give us another chance. You can call us at 866-860-2929 or email us at reservations@faredepot.com.