This travel company is the worse travel agency I have ever done business with! Their customer service sucks! They overcharge for services that should be free in the first place and their policy is very shady! All I needed to cancel my ticket and they told me it was not refundable. I had JetBlue and an employee from Fare Depot on the phone. JetBlue said that yes you can refund the ticket. But the employee told them NO! The JetBlue rep was shocked and said I have never heard of this happening. The whole experience has been really frustrating as you can imagine. Please stay away from this company. They should be shut down!