EricDressReviews 1,759

I too ordered from EricDress and have received the orders (2) one product does not look anything like the website picture and the second product is way too small for a XL, which looks like a medium size. HUGE MISTAKE & LESSON LEARNED and I will be reporting them to the Better Business Bureau, maybe someone can shut down this website and/or company. CUSTOMER SERVICE sucks badly (they only email and no way to call them).

Should be a zero star for them, as they do not deserve the 1 star at all.

I tried to call them without success as the number is in China and no one answers that number and there is no US number to call. I sent a dispute via the website and have not heard anything from anyone concerning refund instructions. Paid $200 for nothing - items were not true size and wig was wrong color ( I am going to donate the dress and throw away the wig) They offered to give me $10 back from a $27.00 dress and $60 back from a $175 US wig. DO NOT SHOP with this company unless you want to give away money like a did.

I will never shop with them anymore, as there are so many sites to order from that are reputable, affordable, and customer friendly. Return shipping is really expensive and the only way they were going to give me a refund was for when I delete this review.

DO NOT BUY ANYTHING FROM erricdress. I brought a jacket that did not show, in any photos, the badge it had on the left sleeve. I contacted ericdress and said I felt misled as the badge wasn't shown and that I wanted a full refund and for them to cover the return postage cost. After several weeks and several emails where they tried to claim the badge was visible and that they would not cover the return postage cost, they agreed they were in the wrong and would refund me in full including postage. Note that they said the badge was visible because looking at the jacket from the front you can see the edge of the badge in the site photo. This is true but the photo shows the edge of the badge which was about a millimetre thick and barely noticeable. You can't see what the badge looks like, you can just barely see the edge of something on the sleeve. You can't even identify it as a badge. So I was refunded the cost of the jacket but they went back on there word and said they'd only cover part of the postage cost and not the full cost. This really annoyed me because they I have it in writing that they would give me a full refund including postage.
Ericdress is not an honourable company. In fact they outright lie. From the moment I tried to return the Jacket they have made it as difficult as possible to do. And even after making promises they now refuse to honour that promise.
I will never buy anything from them again.

I ordered two items from this company and never received it after being fobbed off in several emails they told me to wait 45 days for a refund, they then lied to me and told me the package was still in transit then they told me they would send the items again which I agreed, i then recieved an email saying if I paid another £30 they would then send the items, I then recieved another email saying it is not their fault and they might give me 15% off my next order, do not buy from these people the care and support is terrible the emails they send are like an infant has written them and they are just robbers behind a keyboard.

I was dissatisfied with one item that was totally different from the image on the catalogue. But I fell in love with this one dress. I can't tell you how much I loved it! It fit a little tight but looked absolutely stunning!

I PLACED AN ORDER TONIGHT ORDER NUMBER IS******* WHICH I NEED FOR A WEDDING BUT WAS NOT SURE OF THE SIZE AND MEASURMENTS AND HAD A LIVE CHAT WITH PEARL. SHE WAS JUST SO GREAT,, I WOULD SAY MORE LIKE PHEMOMENAL. SHE WAS SO KIND, HELPFULL BUT MOST OF ALL VERY PATIENT WITH ME. THATS WHY I LIKE SHOPPING AT ERICDRESS. YOUR CUSTOME SERVICE IS GREAT. I AM USING MY WORK COMPUTER SO IS UNABLE TO SUBMIT PHOTO. HOWEVER I AM A REGUALR CUSTOMER OF YOURS. MY NAME IS CAROL DAWKINS, MY NUMBER IS *******589, I LIVE IN NEW YORK CITY. DONT KNOW WHAT THE CUSTOMER ID NUMBER IS. GREAT CUSTOMER SERVICE PEARL.

I made a significant order for 16 shoes with Eric Dress and I was so disappointed. The first 3 shoes arrived and the first one had 42 written on it. China 42 is supposed to be UK 6.5 but the shoes were in reality a UK size 8. I tried insoles but this can never help as the shoes are way too big for me. The next batch of 7 shoes were hurriedly manufactured and of the poorest quality you can imagine. The advert said leather' but none of the shoes were leather. The finishing was extremely bad and I have attached some photos. The sad thing is this Eric Dress takes photos from other sellers and advertises them as theirs. In manufacturing, they never get it right. The next batch of 8 is yet to arrive even though I made a payment on 23.08.2018. It is now 1. 10. 2018 and Eric Dress have not been able to give me a satisfactory explanation for the delay. I asked for the process for making a review and the Customer Care Team either didn't respond or tried to fob me off and addressed every issue but the question I was asking: How do I make a review? To say that I'm disappointed is an understatement. I was to attend a wedding and this is long gone now. I missed the wedding. The quality of the shoes are a huge let down as UK has shoes of the best quality so it was a wasted venture buying from Eric Dress. I saw bad reviews about Eric Dress but thought I should give the company s chance but even the bad reviews have not persuaded Eric Dress staff to try and address customers complaints/ concerns by making changes. I made strenuous efforts to bring my observations to ERIC DRESS BUT if is obvious that ERIC DRESS has no understanding of the concept of customer care as the staff have failed me in every way
Thanks

I ordered a bridesmaid dress/casual wedding gown on this site. The quality ended up being very poor and the sizing chart was far from accurate, making the dress much too large to wear. There is also a small stain on the train, so I imagine Im not the first person to have an issue with this dress.

I attempted to return the item immediately by contacting customer service, per the instructions. Despite the website saying returns can be made within 7 days, they refused. According to them, this standard size 6 dress that I ordered from a drop down menu on their site, is a custom order and does not qualify for a return. Ive continued insisting and now theyre offering a 50% refund so they can cover their labor, or offering to pay me $20 to keep the dress.

The above tactics are extremely deceptive business practices and Im not sure where to turn next. They dont give you any contact information, other than an email address, and their responses are slow and hard to understand. Im pretty sure they just keep saying no returns until people become so discouraged that they just keep the item that theyll never wear.

I recieved this email and removed the poor review. When I told them it was off they told me they didn't owe me anything. Out of 112$ I recieved less then $50 back. Horrible

From: *******@ericdress.com

Date: 7/17/18 10:09 PM (GMT-05:00)

To: Cmclaughlin7169 <*******@gmail.com>

Subject: Re: Re: order number#*******

Hi,

Thanks for your reply~

The sub-order #52&53 has been cancelled and our financial department has already refunded for you. Here is transaction ID: 28V*******KC*******F & *******P*******T.

You could track the refund using it with paypal.

As for the sub-order#*******, please kindly remove the review on Sitejabber. Once the review has been removed, please let me know and i will immediately refund for you. Waiting for your reply~ Thanks.

Best Regards
Summer
Customer Service Department

If you do not want to be aggravated do not order from this website. Their sizes are incomparable to US sizes. Ordered one size too big and came in 2 sizes too small. Very lax on customer service. Could not get a response until I disputed charges. Finally got Email giving me return information.
Sending items back today will see if I get refund. They do not tell you that everything comes from China and noone speaks fluent English

Not a bad review writer, just want people to be aware that I ordered an online wedding dress. (yes... against my better judgement) hoping this cute little dress would just magically be perfect. Received the dress timely, and to my surprise... It had an entirely different FRONT piece than pictured online. We tried to see if we could make it work... simply can not. I contacted chat support for return instructions and I got this: We are terribly sorry to hear that. If we give 20% of the item value back, will you keep the dress? Or would you like to exchange it? For regarding occasion dresses, We can accept your return anyway. But according to our regulations, you need to pay return shipping cost. When we receive it, we can refund you part of product fee. Because we are a special custom made company and have no stock, even for standard size.We just finished this dress for your request, we are not going to sell it again after receiving it back. That's why the processing time is 8-12 days. So we only could offer partial refund, because they can not be reselled. Fair enough, how much is partial refund I ask? If you keep the dress, we ll refund 20 dollars... if you return it, we ll refund 50 dollars. I paid $130 for it, so I said okay I'll return it for $50. Then she dropped: you need to return it to china, and the return shipping is paid by the buyer too. So I said just give me the $20. Returning is a nightmare with this place. Absolutely no cares. Absolutely have a dress that wasn't what I ordered. Not normally my style to order online and I never will again! *The sizing was accurate* The pictured product, not even close.It's hard to deal with companies that have no customer rapport. Just be careful.