EricDress Questions & Answers

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Here’s what consumers have asked with answers from EricDress staff and previous consumers.

385 questions answered
30% answered in 1 day
Question:

Very worried as following confirmation of order on 2/12/14 no: 214432 and payment taken i have not had further contact re my large christmas gifts order, and despite ericdress' notice that it could take up to 48 hours which has now passed. neither have i had a reply to chasing up messages as yet and wonder if i should contact paypal.

Answer:

Dear friend, Thanks for your mail. We have checked your order and your payment has been passed. Our support will send you the related email about your order, please pay attention to your email box and junk mail box, which you registered on our site. Your support will be highly appreciated. Best regards, Ericdress Team

By ericdress e.,
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Question:

I wanted to pay for the goods in my cart, but the price is in usd and i am in canada. how can i get the canadian dollar estimate?

Answer:

Dear friend, Thanks for your question, After you signed up and you can login your account. When you are placing your order, you will see on the right above of your pages, If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team

By ericdress e.,
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Question:

How do the sizes run, usa or asian?

Answer:

Dear Sara, Thanks for your question here. Our size charts are for foreign countries.If you want to order, please kindly visit our size chart so that it would be more accurate. Some buyers bought items without referring our size chart. Hope that you could understand. Any other questions, please feel free to let me know at service@ericdress.com or reviews@ericdress.com. Have a nice day. Ericdress Team

By ericdress e.,
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Question:

How are the sizes comparison with us sizes?

Answer:

HI, dear Natasha, Thanks for your question here. For the size, you could order according to our size chart details, there should be no problems about it. Any other questions, please feel free to email us at reviews@ericdress.com, I would be able to help you. Have a nice day. Ericdress

By ericdress e.,
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Question:

How fast does the items arrive to the us?

Answer:

Hi, dear, thanks for your question here. For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving would be around 25 days. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. Hope this would be helpful for you. Have a nice day. Ericdress

By ericdress e.,
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Question:

My grandddaughter's wedding is next august. she has fallen in love with one of your wedding gowns. when would be the best time to get our order in and would you recommend sending her measurements for a good fitting dress?

Answer:

Dear Vickie, Thanks for your question here. We are a popular store now and we have lots of customers around the world. If you want to order from us, you neeed to know the follwing: For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving is slower than others. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team

By ericdress e.,
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Question:

Are canadians and americans sizing fair or are they small fitting?

Answer:

Avoid this company, the sizing is inconsistent,, small being very small and the large extremely large. Even when you use their sizing guide there does not seem to be consistenency from one style to the next style of dress. YOU WOULD BE VERY DISAPPOINTED IF YOU ORDER FROM THEM.

By Helen P.
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Question:

Answer:

Dear Janery, Thanks for your question here. We have a huge amount of customers around the world and also we have many policies on our site. If you want to buy on our site, please refer to our size chart, which would be correct. Thanks. If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team

By ericdress e.,
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Question:

Id like to know if my order will arrive in time for xmas as per their delivery and processing guides... order no. 208363 and order no. 207655... been long after the original date!

Answer:

Dear friend, Nice day. We are very sorry for the unpleasant things happened on you. But our persons have emailed you at:o_lindsey_o@hotmail.co.uk for 2 times, we didn't heard from you. Please just check your mail box and send a reply. We need to know your specific delivery address so that you can get the items you ordered. Please let me know as soon as possible. Have a nice day. Best regards, Ericdress Team

By ericdress e.,
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Question:

Is ericdress only online business

Answer:

Dear friend, Thanks for your question here. We are a well online store with good reputation and we have lots of customers around the world. For more, you can also visit our site also, please feel free to write us at service@ericdress.com or reviews@ericdress.com. Have a good day. Best wishes, Ericdress Team+

By ericdress e.,
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