EricDress
Questions & Answers

Very worried as following confirmation of order on 2/12/14 no: 214432 and payment taken I have not had further contact re my large Christmas gifts order, and despite Ericdress' notice that it could take up to 48 hours which has now passed. Neither have I had a reply to chasing up messages as yet and wonder if I should contact Paypal.

Asked by Valerie B. on 12/4/2014

16 Answers
Ann W.4/17/2015

Definitely contact your bank and dispute the charges immediately... that is all I can say. Beware even if you do get the merchandise... many reviews have reported shotty quality and their sizing in China vs United States is completely off. DO NOT BUY FROM THESE PEOPLE.
Debi L.3/23/2015

They claim the order will be shipped in 24 hours but neglect to say it comes from China and if you dear to return the item it will cost you more for returning it than the damaged item is worth... Everyone should avoid this company
Dianne B.8/11/2015

Hi Beverly O... I totally agree with Debra L. And the others who posted the same advice. DO NOT buy anything from ericdress! Too many people, including myself either lost all their money, or did get a refund through Paypal. I hope you didn't order your items yet. Delete them from the cart.
Helen P.8/10/2015

As stated by many persons if you have not paid for your order, consider yourself lucky. The conversion of Cdn to American money is done automatically by your credit card company or by paypal. The products are of poor quality, no consistency in the sizing of there products, return to China is extremely expensive and the refund process is painfully slow.
The customer service persons are slow to respond to your questions and concerns and the emails have messages that the lines are superimposed making communication difficult.
Diane B.8/8/2015

Beverly, DO NOT ORDER FROM THIS COMPANY. I AM VERY SERIOUS. My gown is stuck in China Custom's and I am out ALL of my money. I have been doing a live chat with them and they will not even respond to my questions. Delete your order and find a reputable company from the US or Canada.
Gill L.5/14/2015

Eric Dress is a rip off their stuff is poor quality and does not look anything like the picture they show on their site it takes ages to come and they can send you anything they like and you will have to pay to return it and will not get your original postage back - don't touch them
Viv P.5/14/2015

I persisted with complaining to PayPal and got a full refund eventually. Contact them ASAP.
Mary h.5/5/2015

Drop your order, and get your money back if you used Paypal. They wait until the expiration time runs out with Paypal, then if you complain, they tell you to be patient and to withdraw your complaint (not through Paypal communications) I escalated my complaint and received my monies back, Paypal should drop them, they are making Paypal look bad. I do not know where they get all those good, I'm in love with it comments, I guess you can pay anyone to do anything. No honor among thieves... Good luck, just get your money back is my suggestion
CAROL S.4/5/2015

WARNING! LOOK OUT YOU WILL GET SKINNED BY THEM. THEY ARE LIARS AND CROOKS! THEY COME ON SO NICEY, NICEY AND THEY WILL TAKE YOU TO THE CLEANERS!
gary w.11/3/2015

You did not anwer my question i wanw the number

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