Order Made and Paid: November 19th
Requested Tracking: December 5th with this email
Dear customer, Thanks for your concern of Ericdress.The receiving time = the processing time (5~9 days) + the shipping time

We checked that your item has been sent by USPS on 11/20, the tracking number is *******************************.

Usually, it takes 10~25 business days on the way. The tracking information is updated weekly.

You could track it at https://www.trackingmore.com/ or this link https://www.17track.net/en/.

If you wouldn't receive it in 4 weeks, please check your mail box/P. O. BOX or contact your local post office to confirm the details with your tracking number or shipping address.

Thanks for your kind cooperation and patience.

If you have any other questions, please do not hesitate to contact us and we will reply you as soon as possible.
Thank you and best regards, Jairo

Customer Service Department.Email:*******@ericdress.com

Been waiting for someone to reply to the LIVE CHAT for 2 days now. SMH
Requesting: FULL REFUND
Currently Disputing

Terrible experience in attempts to return a dirty tight coat that I purchased in August 2018. It is October 2018 now and I am still trying to obtain a refund for the dirty tight coat that I received. I have sent over seven emails to Eric Dress Customer Service, they are very unprofessional and try to accuse the customer of not following the sizing chart then try to wheel and deal the amount of the refund they are willing to propose to you after they receive the returned item. I have sent a photograph showing the dirty stain on the coat that was prepackaged with the stain. They insist on accusing the third party shipping for making the stain during delivery. Then they offered me a $10.00 discount if I ordered another coat and keep the stain dirty coat as a so called "gift." This is the most ridiculous customer service product return experience I have ever encountered as a consumer who places orders on-line. Customer Service refuses to give me the return address for Los Angeles, CA as I understand Eric Dress has a return/distribution center in Los Angeles. They are very sneaky in dealing with unsatisfied customers; and do not offer prepaid product return labels to their customers like Macy's and Amazon.com does.
Below is an example of the poor English language email communication I recently received when I asked for the seventh time for a return address to return the defective coat that I received from them. It is like talking to the bloody wall trying to get customer service to actually offer customer service to an unsatisfied customer. A Big Scam! Never Again!
"Thanks for your concern of Ericdress.The item price be paid on this item ******* is 22$ $ (shipping fee on it is 8$)
As we mentioend in last email, the dirst problem caused during the transit, also it is just a little.
The main problem is the size be chosen does not fit you well.
10$ is the most we can apply for you on your new order if you can accept it.
We can also accept your return for refund, but sorry to tell you that we have no return lable, the customer need to pay the returning cost according to the policy. The full item price should be refunded on once we get it, but we applied for you with 25$ if return.
Please kidnly understand that and let us know your final decision
If you have any other questions, please do not hesitate to contact us and we will reply you as soon as possible.
Thank you and best regards, Holly
Customer Service Department.Email:*******@ericdress.com

10/11/2018
Below is the most recent response from EricDress.com after posting this negative review of my horrific lack of customer service experience with them. They are now trying to bribe me into accepting a full refund for the defective coat; only if I agree to remove this negative review. Unbelievable! They should of offered to give me a full refund from the very first time I contacted their customer service department.
Dear Customer,
This is Summer from Ericdress customer service team and hope you have a nice day today! We are so sorry for your inconvenience and as a customer service representative considering customers' reviews very valuable, I have immediately informed our related department the problem you had mentioned in the review on Sitejabber.We are so sorry to hear that the item(Ericdress A-Line Pleated Slim Coat*******)didn't meet your expectations. I just talked this with our manager and i am willing to refund product price for you. Which be $30.63 and you can keep it at the same time. Our colluague has already refunded $6 as compersation for you. Have you received the refund? Here is transaction ID You could track the refund using it with playpay.
As for the rest of refund, i am willing to issue the rest of refund $24.63 for you.If it was accepted, please remove the review on Sitejabber. Once the review has been removed, please let me know and i will immediately refund for you. Thanks.
If you have any other questions, please do not hesitate to contact us and we will reply you as soon as possible.
Thank you and best regards, Summer
Customer Service Department.Email:*******@ericdress.com

Beautifull, even better than the picture, wonderful material! Thx ericdress

Ericdress be having some good sales

I looooove my dress. It looks exactly like the picture. Great quality! Even better price!

All is perfect, the dress is perfect

I really do appreciate being with you

SHOES WERE AS SHOWN IN THE PICTURE

Very fast delivery, good quality. Very satisfied

I got my dress thank you