Jen C.

I ordered a bridesmaid dress/casual wedding gown on this site. The quality ended up being very poor and the sizing chart was far from accurate, making the dress much too large to wear. There is also a small stain on the train, so I imagine Im not the first person to have an issue with this dress.

I attempted to return the item immediately by contacting customer service, per the instructions. Despite the website saying returns can be made within 7 days, they refused. According to them, this standard size 6 dress that I ordered from a drop down menu on their site, is a custom order and does not qualify for a return. Ive continued insisting and now theyre offering a 50% refund so they can cover their labor, or offering to pay me $20 to keep the dress.

The above tactics are extremely deceptive business practices and Im not sure where to turn next. They dont give you any contact information, other than an email address, and their responses are slow and hard to understand. Im pretty sure they just keep saying no returns until people become so discouraged that they just keep the item that theyll never wear.