EricDressReviews 1,759

In all honesty, this was my first time ordering. I had watched a few videos on YouTube as I was skeptical that ericdress provided the same level of quality as in the photos of items displayed on the site; that's until my order came though. I was actually like a kid at Christmas because the quality of the items were better than expected and I was screaming around the house in awe. The clothing texture was not cheap-looking or transparent. My shoes are high quality. My accessories look amazing and just as reflected in the site images. Delivery was prompt and I never once had to reach out to ericdress about my order or its delivery. I am pleased with my experience and I believe that ericdress will be around for many years to come, if they keep their prices affordable and the quality of their products at its current standard or greater. I found my Tribe!

I would like to summarize the issues that I am having with 2 transactions from ericdress.com:
2/7/18 - ordered dress in size 4:
I did not create an account on the ericdress.com website
I did not receive an email confirmation for my purchase, but did receive a receipt from PayPal.
I emailed *******@ericdress.com with my concerns (no receipt, no confirmation or tracking information) and requested more information - did not receive, but did receive the dress.
The dress is too big
2/11/18 - ordered the same dress in size 2:
This time I created an account on the ericdress.com website
Received an email confirmation, order number, etc.
They shipped (and I received) another size 4 dress. This dress is also too big. I have emailed *******@ericdress.com, but they insist that they sent at size 2, but that the dress is labelled incorrectly. I beg to differ as this dress is also too big.
I opened the dispute with PayPal in hopes to get ericdress to send me a size 2 dress
According to the return policy outlined here: https://www.ericdress.com/help/returning-replacement-refund-356.html#detail1 I should be able to ship the dresses back to Los Angeles, and after multiple emails asking for the CA address, and a ton of frustration, I have decided to ship the dresses back to China. I have yet to receive a refund from PayPal.

Love it! The coat was delivered almost 2 weeks ahead of schedule. The coat is warm and not heavy in weight. Its exactly what I expected for the amount it cost. If I have any complains it would be the fit normally I am a large in coats, however it seems this style runs small so I went up a size to XL and its perfect. I am very satisfied and would definitely order from here in the future.

This is the worst site on the internet for service I can't say anything about their products because I shopping £180 and also I paid £36 duty and tax to government but I receive $#*!ing second hand and rubbish sttaf from them and I try to send them back but they said I can give you $12 discount. It's so funny and it is toribul. I'll be on every site that reviews companies to write a review. Don't steal my money and think you can continue doing business as usual. DONT SHOP HERE IF YOU WANT YOUR MERCHANDISE OR MONEY THEY ARE THIEVES AND SCAMMERS.

Emails sent to *******@ericdress.com are returned as undeliverable due to an SMTP error at their end. The chat service is with someone called Rita whose command of the English language is poor and her training in Customer Service woeful. She does not answer questions she does not like and her replies are virtually unintelligible.

I placed an order for two items. A week later I am told one is out of stock and that I should order an alternative by emailing them at the above address that does not work. I ask for a refund and am sent an email confirming a refund in a currency I have not paid in (US Dollars) for a much smaller amount. After spending a further 15 minutes on a second chat session I finally received an email confirming a refund of the correct amount. Whether they will actually do what they now say they will is dubious, but at least I will be able to open a dispute via PayPal if they do not.

No idea about the quality of the items they offer for sale but their administration and customer service is an absolute shambles.

UPDATE: I received a very quick refund via PayPal for the full amount I paid, so there are people in this company who conduct themselves in a professional manner.