Thumbnail of user rogerd71

Roger D.

Contributor Level

Total Points
86

1 Review by Roger

  • EricDress

11/25/17

Emails sent to *******@ericdress.com are returned as undeliverable due to an SMTP error at their end. The chat service is with someone called Rita whose command of the English language is poor and her training in Customer Service woeful. She does not answer questions she does not like and her replies are virtually unintelligible.

I placed an order for two items. A week later I am told one is out of stock and that I should order an alternative by emailing them at the above address that does not work. I ask for a refund and am sent an email confirming a refund in a currency I have not paid in (US Dollars) for a much smaller amount. After spending a further 15 minutes on a second chat session I finally received an email confirming a refund of the correct amount. Whether they will actually do what they now say they will is dubious, but at least I will be able to open a dispute via PayPal if they do not.

No idea about the quality of the items they offer for sale but their administration and customer service is an absolute shambles.

UPDATE: I received a very quick refund via PayPal for the full amount I paid, so there are people in this company who conduct themselves in a professional manner.

Thumbnail of user ericdresse
ericdress e. – EricDress Rep

Hi,
So sorry to hear you had some problems on your order, I could see that your order has been full refunded and I think you should receive it, if you still have other questions, please feel free to let me know. Have a nice day.

Roger Has Earned 6 Votes

Roger D.'s review of EricDress earned 6 Very Helpful votes

Roger hasn’t received any thanks yous.

Roger doesn’t have any fans yet.

Roger isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user battlefieldbarbie5
3/5/24

Ordered a chicken coop. After 2 weeks no coop as I made an inquiry. A refund has been issued...

Thumbnail of user jamesw5875
3/4/24

So I ordered a treestand. Then realized it was coming from China. My Bad! After waiting a month...