English ElmReviews 176

These people have an item that is listed even while I am here writing this review, that I paid for, only to be later notified by email that the item is unavailable and they have not had any offer for replenishment for the item from the manufacturer! That's not the worst part!
The email addresses are phone numbers don't get your any closer to being refunded! There's no actual person for you to talk to! Now I am here not knowing if I will ever get my money back!

I bought a dining room table that came damaged. I was able to get someone to come out to do repairs on the table which damaged the table more. I tried over several months to resolve this to no avail. The customer service is horrible. My product was damaged and I had to send proof over and over. Several calls and emails to be completely ignored. Buyer beware!

If I could give a negative 10 I would. I purchased a complete set last year that was over $2,000 for our patio at one of our businesses. A corner bottom piece was cracked, and an entire section of the couch was missing. I have given every excuse because the new and missing part have that been replaced/sent. We have since switched suppliers and have spent over $25,000 with them and have had no issues. This company has no business ethics or customer service when it comes to fulfilling what you paid for. No different than theft.

We ordered an oval table in November and received it in February. To add insult to injury, the table was delivered damaged. The wrapping was too tight, damaging the table; the proof is in the photographs. English Elm refuses to rectify the problem because they were informed 48 hours late. We waited for months! But they have a problem with 48 hours! I went back and forth with Andrew from English Elm; I told him we were unsatisfied and would report this to the BBB and my credit card company. Andrew N of ENGLISH ELM THREATENED ME WITH THESE EXACT WORDS "Then we will respond accordingly. We have your account information and we'll send it over to the collections agency. Your credit rating will be affected. Andrew N." In one of his emails, he offered a $500 refund. We do not want a refund! We want an undamaged table that we paid $3000 for. The table is damaged, and we must look at it daily! DO NOT TRUST ENGLISH ELM DO NOT BUY FROM ENGLISH ELM. WE WILL INFORM THE PUBLIC OF THIS UNCARING ATTITUDE TO THE CUSTOMER. I WILL BE STICKING WITH WAYFAIR!

We bought 6 chairs from english elm. Before receiving the chairs we already decided on different ones. When the 3 boxes arrived we asked for a refund without even opening the boxes. Had our refund accepted and sent the 3 boxes back paying shipping out of pocket. Tracking said the boxes arrived. Thought everything was on order until Andrew from customer service sent pics of the chairs with scratches on them claiming they were damaged and we would not get a refund. Below are the pics they sent of this unsellable damaged chairs. They found miniscule scratches and used this to deny us a refund. We never even opened the boxes because their refund policy dats the item must return in original packaging with no seen attempts at assembly. So we have no chairs and we are out the shipping. Do not order from this company. And don't believe these fake responses on here. This company will not make it right.

Product was not as pictured. We tried to return it, only to be told they don't cover shipping for their returns and have a restocking fee. Cost of return shipping and restocking was same as product.

Terrible customer service was totally unhelpful, and it feels borderline extortionate dealing with a company. Hope they go out of business soon to save other potential customers from being dissappointed.

I ordered a small side table, got a good deal and in 3 days it was on my porch, all the way from Canada. The only thing was aftrer I placed the order, I was suppose to get a email that it had shipped, that never came but who cares? It was here faster than expected and in perfect condition.

We ordered several chairs from this website under the assumption that they were brown wood with beige cushions. However, they came in and they were pinkish wood with yellow cushion. When asked to return them while they are willing to return them the shipping to get them back is on you and generally will cost you more than the item itself. They do not offer any assistance with this so just be careful when ordering from them as images on their website are very deceiving.

I bought an 8x10 rug. Didn't open it wanted to send back so went to post office and the rug was $300 to ship back, rug was $500 if that tells you anything! I called English elm multiple times and no one answers. Always a voicemail. I was able to email an employee who said they could do nothing other than credit me 30 to keep the rug! Then he said 60! Didn't care at all I was stuck with an unopened rug I didn't want! Never ever use English Elm!

Its very helpful and informative. This really helps me a lot and i really reccomment this app for the users

I spent forever trying to find something that would ship within the week and they wasted two days of my time while I waited for them to tell me the table I ordered was out of stock for the next two months. We already had someone coming to pick up our old furniture, so we spent a week without a place to sit because they don't keep their inventory levels current on the website.

I ordered an item from English Elm last December that was on back order until early April. I contacted the company on April 17th without hearing from them only to find out that the item was further delayed until September. Withoht apologizing for not letting me know about the additional delay during the over 4 month period I was waiting while they had my money, they told me that they would not issue a refund until the manufacturer issued the refund. This company is unreliable and has awful customer service. I will never purchase an item from English Elm again:

Placed an order for 2 chairs. They took the money out of my account and then wrote me days later that they did not have the chairs in stock. If you didn't have them in stock the money should not have came out of my bank account. 7 days later I still don't have a refund, I have called several times and cannot get in touch with anyone, I did email and Melisa said the money was never taken out when it was definitely taken out. She said to ease my mind I should call my bank, so I did and they confirmed that English Elm has not refunded my money yet on their end. DO NOT BUY FROM THEM!

Awful and dishonest company. I would avoid purchasing anything here.
They updated their return policy mid way through my claim to avoid taking responsibility for a defective item. Their policy now outlines that the pictures can be inaccurate and materials can differ! (see pics of the swirls on the item and tell me how this is normal)
They first offered me $50 off my item to which I said no to as it doesn't fix the defect. Upon escalating the case further, they took 2 weeks to get back to me saying they had to contact the manufacturer. After following up 3 times they finally got back to me but not with the manufacturers response (because did they really contact the manufacturer?) instead with a local decision that they deemed my item not defective, pointing me to their updated policy which in short voids them being accountable for any defect. So all I'm subject to is the standard return which means shipping a heavy piece of faulty furniture back costs more than the furniture itself, and you have to arrange delivery which no standard courier will take due to the weight.

I could escalate this further with screenshots to show their policy page changes before and during my claim but its of more value to cut my losses and use my time to write this to warn others to avoid such a company so they do not have the same experience I did.

Most of their products are third party and can be found elsewhere under a different name if you do a reverse google image search.

They sent used, broken, glued pieces not a new product. Thanks for the $750 piece of trash! They refused to make it right.

This company does not honor their return policy. I returned the items I purchased because the quality was very poor for the price of the items and never received my refund. I had to pay for the shipping to return the items and still did not receive the refund. Basically I paid for items and paid to return the items without receiving a refund, so I lost over $100 and don't even have the items that I paid for. The company provided me a return authorization number, I followed their instructions and the refund was never processed. Stay far far away from this company they will steal your hard earned money.

Absolutely lacking integrity. They don't have the item and just let it delay and slide until you keep pressing on for when it's going to ship. They really intended to keep your money for the longest time for weeks without shipping out … I mean who does that? And there's no mentioned of a ship date back order or any delay. Their phone lines won't pick up and they only reply emails once every 2days without reading and replying properly

I purchased a rug and they have took money out of the account, two days later I received an email stating it was canceled as item is out of stock even though in their site was still available tried numerous of times calling no one ever answered the phone, thru e-mail communication that took a whole day to answer few questions I asked to be called no one called me, I asked for a different size of the rug they said it doesn't come at that size even though I have screen shots of their site offering the size, there was really no way to reason or make anything happen positively so I asked for my money back, wish I could give 0 start only reasons I bought i confused them for west elm
This company is a joke