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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
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I order stuff and came broken then they never take return just provide their seller protection cuz they get commission fro them never buy anything if u dont want to waist your money
I purchased an LED grow light advertised with a 3 year warranty, asked the seller if it was a good quality & was assured it was. Within 5 months 3 rows of the lights weren't working. I contacted the seller & after some suggestions on how to check connections, plus having it repaired in my area, no solution. Also suggested I return it & would send a new one, but with our postal rates being so high, wasn't too keen on that, so asked if I could get a partial refund. Since then no more communication received so I complained to their customer service. All they suggested was to keep trying to communicate with the seller. I don't see any good outcome to this, so will never buy from them again!
Hi S M.,
We are sorry for the experience you had with your previous order. Since the order has been closed, communicating with the seller is the best way for this to be sorted out. Please send a message to the seller to have them send a message stating, "I agree to give you a refund of $****". Once they have sent this, send us a screenshot of their agreement. That way, we can facilitate the refund. This is another way for you to be refunded with out a dispute.
If they do not respond to you within 24-48 working hours, please let us know so that we can coordinate with our Seller team and have them call the seller directly to urge them to respond to you and cooperate with you.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
I'm really enjoying my experience with a Dhgate. The site has definitely become easier to use. The sellers always respond fast whenever I ask questions.
Hi Nathaline!
Thank you for choosing DHgate as your shopping destination. We are looking forward in doing more business with you in the future! Don't miss out on our daily deals!
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Riane
Customer Service Center
DHgate.com
Well, this has been a horrible first time experience shopping at DH
I ordered an iteam which i despratly needed in the pring, and afer BS after BS after BS, i did not get anything, the season for the iteam is now long passed,
Using your website did not help, it is so not customer freindly, its imposible to contect live, i have tried dozens of times, also can find any where to leave a review about DH and the seller.
I guess i will just have to made my reviews on other sites about DH and let them all know how horible this has been,
My first time experience i did not even get the item and the seller keeped telling me te waite, HOW CAN I EVER SHOP HERE AGAIN KNOWING THAT I WILL EVEN GET MY ITEM,
Hi Marc!
We checked your order here and we can see that we have manually opened the dispute for your order for a full refund. Also, the seller has already confirmed the request. The full refund has been completed on our system on 2017-06-11 06:01.
Usually, your refund will be completed by your bank within 10-15 working days. Please contact your card issuing bank to check in their reversal system whether there is a refund record from China in USD. If not, please request your card issuing bank to contact (VISA/AMEX/MASTERCARD) to check the record.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
I have been buying a lot of things in the net but now that i know this shops in dh gate it is a different experience. Great sellers good quality. I am very satisfied so far
Hi Ronny!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com
The colour and material of the product are different to what is described and shown on the webpage. But the seller refused to provide refund for the wrong product. When I submitted the complaint, the mediator made a very unfair decision. She still wanted me a pay half of the price for the incorrect product. I emailed the mediator a number of times that I wasn't happy with her decision and asked her not to release the payment to the seller. She didn't respond and ignored my request. She simply went ahead to release the payment to the seller. I think the whole set up is a trap, between DHGate and the seller. They are there to cheat and reap off from online trading. I bet some of the reviews are also not genuine. They were probably generated by their own parties!
Hi YC,
Thank you for providing the order number. We checked here and the analyst made a decision to give you a partial refund of $10 which was already sent out from our system on 2017-06-08 06:31 and the money was returned to the same card account you've used to pay for the order. We will try to make an appeal to the analyst regarding the resolution of this issue and please send us the screenshots of the emails you sent which the analyst did not reply for our evidences.
Please do not hesitate to contact us through the following link if you have any questions: http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
DHgate is really cool, I can find all my shopping needs here at amazing prices. There are really lots of products and honest sellers. If there are any problems, I can count on the help of DHgate customer service in a timely and easily understandable manner. I can only recommend DHgate!
Hi Gizi,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Do NOT BUY from DHGATE! They are scoundrels that boarder on criminal theft!
They sent a defective machine, we sent proof that the machine was defective and they took our money anyways, refused to repair or refund. The Buyer Protection is BULL$#*!
Hi David!
We are sorry for the experience you had with your order. We checked on its details and we happen to notice that the reason why the after-sale case was closed was because the analyst assigned to your case was not able to receive any response from you regarding a video evidence that shows the item was not working.
The analyst also sent a follow-up email after they did not receive a response from you on their first email asking for additional evidence. However, due to the lack of response, they decided to close the case.
For this to be sorted out without a dispute, we suggest that you communicate with the seller and try to reach an agreement with them. If you want to get a refund for the order, you can ask the seller to send you an email stating, "I agree to give you a refund of $***". Once they sent this to you, you can send a screenshot of their message to us, and we will facilitate and process the refund on your behalf.
Moving forward, if you have a dispute opened, especially escalated cases or after-sale cases, it is always best that you keep an eye on both your DHgate inbox or your personal email address; since that is where the analyst will be getting in touch with you for updates or if they needed more evidences from you to support your claim.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
I've bought a watch on DHgate and it has been an easy and fast process!
For sure I'll buy again via this website, I'm very satisfied!
I ordered an ab trainer belt and has been waiting for a month to receive it. I called my girlfriend from offshore (work) today and told her to check the mail because it said it was delivered. WhAt I received was a piece of styrofoam wrapped in tape. $70 for a piece of styrofoam. Well, at least they let me know I was scammed. I think it would have been better to think it had gotten lost in the mail.
Hi Gordon!
Please proceed in opening a dispute to request for a full refund.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
4) Select the correct reason for dispute, evidences, preferred proposal then click CONTINUE.
5. Once you finalize your proposal, click SUBMIT.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
Bad site! I reported a scammer with proofs, but he is still on their site so he can scam other people.
They are still helping scammers on their site!
Hi Mohibr,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our FB page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Hello Sir...
My name towheed
My order number *******
My order is pending delivery...
Where is my order...?
Hi Muhammad,
We are sorry for the experience you had with your order. We track on this and the last update was on 2017-05-31 wherein the courier has already processed the package for shipment. Once this has arrived in your country, the courier will post new updates in the tracking website.
We also happen to notice that you have communicated with the seller about this. It is good that you have been communicating with them regarding the tracking of your order. Please give the seller 24-48 working hours to respond due to time difference. They will get back to you once they are back online between 9 AM to 6 PM Beijing time.
We also noticed that your order has an on-time delivery guaranteed date of 2017-06-26. If your package is not delivered to you on that date, please let us know so that we can assist you further.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
I received a dress that looked nothing like the dress on the site it was poorly made and everything im so up set my wedding is 1 week and I have to find a new dress and I want my money back
Hi Cammey!
We are sorry for the experience you had with your order. We checked on it and you have the option to open a dispute for this. That way, you can formally request for a refund for the item.
You can open a dispute for the order by clicking on the link http://www.dhgate.com/myaccount/refund/refundafter.do?act=newAgreementFromTrader&rfxid=ff8080815be817de015c1c89ef7f6d8f
Please make sure that you are logged in to your DHgate account before you click on the link. That way, you will be directed to your order's dispute form.
You can check this link what is the best evidence you can provide for this claim:
http://help.dhgate.com/help/buyerhelpen.php?artid=BD4E28A5B7AEEB64E04010AC0B647863&catid=3303#help_php-searchmiddel-3
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
Website said item delivered tried to contest website said still within delivery window would not allow tried multiple times now they say it has been delivered without a signature dispute process just keeps saying the same thing
If I had seen all the bad reviews on sitejabber would have never ordered from them
Jay Jamali
Hi Jay!
Since your order shows to be delivered, we are suggesting that you contact your local post to provide a claim number or a letter that package with tracking number is not received. Then you can send this to the analyst to continue arbitrating the case.
You can keep communicating with the analyst at zhenghui@dhgate.com and use your order number as the subject.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
Order number: PO#*******
This was my first time order from dhgate.com and I'm kinda dissapointed because i havent receive my refund or my goods until now.
I've ordered at 13 April 2017.
I got email from dhgate about the shipment number at 18 April 2017 ((RP*******SG) by Singapore post).
But, at 21 April 2017, the seller offered me a refund, coz they didnt have my favourite color.
I confused about my order, coz dhgate already gave the shipment number before the seller sent the goods (seller offered us refund coz the dont have my favourite color), also i cannot check my shipment number in singapore post. So, is the shipment number that dhgate gave was fake?
Hi Roy,
Just to clarify, it is the seller who provides the tracking/shipment number and uploads it in the system and not DHgate. We only notify you with the tracking number once the seller provides it. We pulled up your messaging system and indeed the seller said that the item is out of stock. We tracked this order and there was also no shipping information found in the tracking site.
We suggest that you file a dispute so that you can formally request for refund. Please open this link to get you started in filing a dispute on this order: http://www.dhgate.com/myaccount/refund/refundafter.do?act=newAgreementFromTrader&rfxid=ff8080815b451e5b015b653e5e3d0e22 You may choose "invalid tracking number" as your dispute reason and once the dispute is filed, the seller is given 5 days to resolve the issue. If the merchant will not provide a resolution within this time frame, please contact us back on the 5th day since the dispute was filed so that we can assist you further.
We are not tolerating sellers who are not fulfilling the transactions and what the seller has done is punishable. Please file a dispute to officially report the seller. We are committed to giving a refund and we have to follow our refund process.
Please do not hesitate to contact us through the following link if you have any questions: http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
I pray that my worst enemy doesn't shop from this store! THEY SUCK SO BAD! The dresses are totally 100% different from the pictures. The colors are way off. The dresses come with pointy breast padding... I had my poor bridesmaids all order dresses from here and it took between 2-3 months until they got the UGLY dresses in and now it's IMPOSSIBLE to return them. On bridesmaid CAN'T return hers because her seller said "dress was custom made" bull CRAP! I HATE this store so so so so dang much and I wish they would close their sucky business because it's stressful as hell and almost impossible to get your freaking money back. They give you like 10 steps to DISPUTE your order! JUST LET ME RETURN THE STUPID DRESS AND GIVE ME MY MONEY BACK YOU THIEVES!
Hi Devan,
We suggest that you file a dispute so that you can formally request a refund. Please open this link to get you started in filing a dispute on this order: http://www.dhgate.com/myaccount/refund/refundafter.do?act=newAgreementFromTrader&rfxid=ff8080815b7c9038015ba54b17b56a66 Once the dispute is filed, the seller is given 5 days to resolve the issue. If the merchant will not provide a resolution within this time frame, please contact us back on the 5th day since the dispute was filed so that we can assist you further.
We are committed to giving a refund and our refund process should be followed.
Please do not hesitate to contact us through the following link if you have any questions: http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
I ordered a pair of shoes from DH Gate and absolutely loved the experience. Buyers tend to forget that DH Gate themselves don't sell the items to you. It works as a marketplace, where all types of people are able to sell their items... So that means that not all buyers are the same and the quality isn't all the same.
I was on the hunt for a specific pair of platform shoes and found a few sellers that were offering the shoes. They all had similar prices and the shoes all looked identical. I ended up choosing the seller based on the most positive reviews and positive transactions. I ordered my shoes, they came in exactly one month and I am SO HAPPY with my purchase.
As with any of these wholesale Chinese websites, there is ALWAYS a risk that your items will delay in the shipping, will get lost or not be as pictured. That's just something every single buyer has to be aware of before they purchase. My suggestion is to always go for seller that has the most amount of positive transactions and try to find reviews... see what actual buyers have said.
Hi Desiree,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Ordered red lace formal ball gown. Dress arrived in a plastic bag 8 inches wide by 11 inches long. It was so wrinkled and smashed. The best part... it smells like fish. Like it has been on a fishing boat. The shipping company they use DHL sent me 6-8 emails stating my order was to be delivered by end of business day on May 25 please be there to sign for package. It arrived June 1. The dress is beautiful. It fit her bottom well but the bust, arms, sleeves were too big. I have another order I am waiting on.
Hi Tina,
We are sorry to hear that you received a bad quality item. We suggest that you contact the seller and reach an agreement, if you want to get a refund, please ask the seller to send you a message stating "I agree to give you a refund of $***". Once the seller sends you this message, please contact us back so that we can operate the refund for you. If you want to get a replacement, please also inform the seller so that they can send the replacement item for you.
For your future reference, please be sure to contact us immediately if you have issues with your orders so that we can assist you in getting a resolution right away. Please do not hesitate to contact us through the following link if you have any questions: http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
Low prices, perfect service, punctual assistance, good quality of products, so everything is excellent
Hi Claudio!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com
Oredred motorbike airing from these guys they was wrong so i contacted the seller no responce then contacted dhgate who started the complaint gave me 2 days to mail them back then shut my complaint well they asked me to do this while i was on holiday... so if you dont email back within 2 days your complaint is shut and you do not get the matter resolved
Hi Dean!
We checked your order here and we can see that you have opened a dispute however, it was closed. The reason for this is because the analyst assigned to handle your case has been contacting you to provide an evidence but you failed to provide it.
We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you $***', and then you can contact us again and we will arrange the refund for you.If they dont agree to refund you we cannot operate for you too.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ifran!
We are sorry for the experience you had with your order. We checked on your order and we noticed that this is currently being handled by our Resolution Center.
The analyst has noted in your dispute that you return the item and the seller refunds you of the return of the item. You can clarify and ask for more information on the resolution on your dispute by sending an email to your analyst to njdispute14@dhgate.com. Since they are the ones handling the case, they can help you have this sorted out.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com