I ordered a pair of shoes from DH Gate and absolutely loved the experience. Buyers tend to forget that DH Gate themselves don't sell the items to you. It works as a marketplace, where all types of people are able to sell their items... So that means that not all buyers are the same and the quality isn't all the same.
I was on the hunt for a specific pair of platform shoes and found a few sellers that were offering the shoes. They all had similar prices and the shoes all looked identical. I ended up choosing the seller based on the most positive reviews and positive transactions. I ordered my shoes, they came in exactly one month and I am SO HAPPY with my purchase.
As with any of these wholesale Chinese websites, there is ALWAYS a risk that your items will delay in the shipping, will get lost or not be as pictured. That's just something every single buyer has to be aware of before they purchase. My suggestion is to always go for seller that has the most amount of positive transactions and try to find reviews... see what actual buyers have said.
Hi Desiree,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com