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Ordered red lace formal ball gown. Dress arrived in a plastic bag 8 inches wide by 11 inches long. It was so wrinkled and smashed. The best part... it smells like fish. Like it has been on a fishing boat. The shipping company they use DHL sent me 6-8 emails stating my order was to be delivered by end of business day on May 25 please be there to sign for package. It arrived June 1. The dress is beautiful. It fit her bottom well but the bust, arms, sleeves were too big. I have another order I am waiting on.
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This is my second review on this issue. I purchased this gown from DHGate for my granddaughters...
Hi Tina,
We are sorry to hear that you received a bad quality item. We suggest that you contact the seller and reach an agreement, if you want to get a refund, please ask the seller to send you a message stating "I agree to give you a refund of $***". Once the seller sends you this message, please contact us back so that we can operate the refund for you. If you want to get a replacement, please also inform the seller so that they can send the replacement item for you.
For your future reference, please be sure to contact us immediately if you have issues with your orders so that we can assist you in getting a resolution right away. Please do not hesitate to contact us through the following link if you have any questions: http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com