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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
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What shipment or courier method should I use when ordering items from DHGate to South Africa to ensure speedy delivery?
Clothing is very good sometimes size big or too small but all in all great product. But most times it does take long to come
I bought my daughter a prom dress. When the dress arrived, it was too too small on my daughter. When we notified the company we have not heard a response. In fact, we are still waiting for a response. My daughters prom is less then a week and we have to seek stores in our area now for a prom dress. This is so stressful. I do not understand how they can sell clothing that does not conform to our standards of clothing. Very Very disappointed!
Hi Bruce,
We are sorry for the experience you had with your previous order. We checked on it and you have the option to open a dispute for the order. That way, you can formally request for refund or replacement of the item.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
You can check this link what is the best evidence you can provide for this claim:
http://help.dhgate.com/help/buyerhelpen.php?artid=BD4E28A5B7AEEB64E04010AC0B647863&catid=3303#help_php-searchmiddel-3
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
This was my first time buying from dhgate.com.
I placed an order, canceled it, then placed the corrected order again. It was an easy process that the seller helped me with the whole time. The shipping time was about 2 weeks. I received the items in perfect condition, and they were of great quality. I will buy from dhgate.com again!
Hi Tiffany!
We are glad that you received your orders on time and as described.
Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.
Regards,
Samantha
Customer Service Center
DHgate.com
I have not found better deals on any other site when ordering abroad. I use AliExpress and made in China but DH Gate has the best prices!
I started using it because I found some articles that other sites didnt had. Im very satisfied with the experience and im planning on keeping using it. Id recommend it to other people for sure.
Hi Cesar,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
The dhgate has great products that you can find only there specialy like shoes clothes and electronic equipment... It has lot of sellers with good discounts and coupons so generally it has the best prices of all internet markets it is best also for big quantitys... It will be great if it make mkre discounts and also make a convert on Euro prices. I really trust it!
Hi Elias,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Order number *******
I am not a member, I received an email asking for the order number from my review I submitted yesterday with this title. I was unable to login. So, here is the order number.
I did receive my knife. I informed the seller is was defective, the tip was flattened badly! It wasn't sharp, the box was cut down the middle. It was advertised 7-23 day delivery, it took 35 days, which I could live with, but I couldn't track it. I asked for tracking # from seller but they never gave it to me. When trying to contact customer service, this a joke! I tried many many times never able to get through! Put on a Queue that increased as you wait!
Hi Bill,
Please elaborate more details about your review so that we can provide assistance. We checked this order and your item was delivered in or at the mailbox at 2:10 pm on May 23,2017 in SOUTH BEND, IN 46628. Please be sure to enter your correct credentials as well as the verification code in order for you to log in successfully.
Please do not hesitate to contact us through the following link if you have any questions: http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
I have placed 5 or 6 orders with dhgate only unsatisfied with one seller hoeasy order 4 candelabras for $361.37 they were delivered damaged (all four) filed dispute and was agreed seller would resend well seller only resent two and were damaged worst than the first ones contacted dhgate and was told funds was released to seller therefore I have to file after sale dispute. I feel seller damaged merchandise because I'm in US and felt like I would not be able to do anything about. Don't plan to give up getting full refund seller can have all damaged items back I had purchased more candelabras for this month (June)
Hi Paulette,
Thank you for sending the order number. We checked here and you have reached an agreement with the seller for a replacement. We tracked the replacement tracking number and it was already delivered in your address on 2017-05-18. We also pulled up your communication with the seller and found out that the replacement items were damaged. Please send us photos of the replacement items that you received so that we can forward this to our Resolution Center for this issue to be mediated. Do you still want to get replacement items or would you like to get a refund instead? Please state the refund amount that you would like to get.
Please do not hesitate to contact us through the following link if you have any questions: http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
I have had good and not soo good communications with sellers. Some too slow with responses. My orders been lost. Free shipping is not the best and extremely slow. Not very happy with service at the moment. DHG customers service has been excellent throughout all my queries.
I ordered a beautiful long strapless dress for a beach wedding and when I received it, it looked nothing like the picture. The fabric was SO cheap, the dress was short, and instead of large multicolor floral print, they looked like big blue carp. I donated it to goodwill. I did not return it because I didn't think it was worth the hassle plus paying postage fees. I will never buy clothes from here again.
Hi Lily,
We are sorry for the experience you had with your order. We checked on your order number and we happen to notice that this has already been closed and is out of DHgates Scope and Rules of After-sale service.
In order for your order to be refunded, you can contact your seller and if they agree on a refund, please ask them to leave a message for you saying "I agree in giving you a refund of $****." Once done, you can then send us a screenshot of the agreement you had so we can facilitate your refund. This is another way to have a refund without a dispute.
1) Click My DHgate on the upper part of the DHgate homepage.
2) Click My Orders" on the left side of the page.
3) Search for your order number.
4) Click on Message Seller on top of the order details.
Moving forward, if you receive a defective item, we would encourage you to contact us right away so that we can be able to assist you further in getting a refund or replacement of the item.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
I ordered some items from this website and was told they would be shipped in 3 days. They gave me a DHL tracking number and everything. I called DHL and they told me a label was made but never received the item. This went on for two weeks before I had to contact my credit card number and request a refund. The seller wouldn't respond to messages and I could probably tell you ever chat persons name at DHL and they all said the same thing but never help me get my product! They never resolved the issue my credit card company had to refund my money!
Hi Nikki,
We are sorry for the experience you had with your order. We checked your order and the guaranteed delivery date for this is on 2017-05-29. If you still do not receive the item on that date, you have the option to open a dispute for refund for the order. You can open a dispute by clicking on the link http://www.dhgate.com/myaccount/refund/refundafter.do?act=newAgreementFromTrader&rfxid=ff8080815be77548015c16ef5c2362ef.
Please make sure that you are logged in to your DHgate account before you click on the link. That way, you will be directed to your order's dispute form.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
Best website for best service and stuff... like to shopping at Tis website expenrince... my favour website to shop my thing i needed..
Hi Mark,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
My dress did not look as the picture was shown but it was still cute. Just wasn't my style at all. It showed in the picture that it was a two piece but when I got it, it was a two piece.
I really recommend buying on DHgate. The best prices and good value. I can always find on it, that what I search. All of sellers are really nice, helpfull and trust worth.
Hi Michal!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com
It was a good experience.
The product came in perfect condition as the description, I liked it very much. Very nice deal and I arrive soon. I recommend the very good page.
Hi Nuria!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com
No hassle easy way to buy quality merchandise shipped to your door. Never had a problem. Recommended.
Hi Martin!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com
Sito affidabile e molto utile poiché la roba costa veramente poco e di qualità .
I prodotti contraffatti sono identici all' originale ottima alternatuva
Best site for shopping, can find many kind of products. From sport to technology, clothes to pet accessorize. High quality and low price, perfect site and very good seller. Shipping cost free!
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Babalwa,
Thank you for the order number. We tracked this and the last update was on 2017-05-10 18:57 wherein the item has left Guangzhou and is on its way to your country. Once it has arrived in your country, the courier will post new updates in the tracking website. The order also has the guaranteed delivery date of 2017-06-28. If in case the item is not delivered to you on 2017-06-28, please contact us so that we can assist you on how we can sort things out.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com