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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
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Purchasing items on dh gate was very smooth and easy. Easy to find items and contact sellers. Seller response is sometimes lacking but most sellers are quick to answer. Items arrive quite quickly too
I love this site. Everything I've gotten has been great products and I will always buy from DHgate. It has given me an income I would not have imagined. Thanks you
Dhgate is a great website. It has lots of items with affordable prices. The only thing i dislike is that you cant get your full refund. Other than that i love it!
Estaria bien incluir como en aliexpres la opcion de poder buscar algo por foto o captura de pantalla, es muy comodo y te lo encuentra muy bien y si no te encuentra algo similar
Live this website, always get many great items in stock for my business again and again! Customer service always ensures that if something goes wrong buyers get compensated.
The best page, i buy 100 more products in this page, is my favorite, i soon i buy more products, i like!
When ordering in DHgate meant be late on shipping because it's based in China. The items are good and accurate you just have to send a trustworthy seller great place to get cheep excellent stuff
Product was top quality. Good site. Shipping little long but worth the wait. I will use this site again for future purchases.
A perfect website to find almost anything you could possibly be looking for online. With lower than average prices on everything most things have free shipping too in the selection of hard-to-find merchandise dhgate is the Easy Choice for either personal use or to restock your store
Hi Alex!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com
Dhgate is excellent, if there is ever a problem the customer service is amazing! You can track all orders easily and quickly too, very good site.
App works great. Every item bought to date received, and matched description. Competitive pricing. Good experiences!
Overall my experience with DH Gate has been very good. The sellers are mostly professional and respond quickly. I have always received excellent products, the selection is pretty large but they do. It have the most current models. Searching for what you want can be difficult at first but once you get the hang of it, it is easy. My only negative experience is the shipping. I have received packages as quickly as 2 weeks and as long as 9 weeks, with the extreme cases the sellers are very accommodating and willing to work with you to resolve any issues.
This has been a great site. Good sellers and fast shipping. I am very pleased with the selection of products
Very easy to navigate store front
All and every product you could ask for
95% of sellers are a++ and have fulfilled all my buying needs.
Customer service is there if you need it.
User friendly and much better that other Asian based store fronts
Overall dhgates is great i love the app but you have to be very selective on the stores you choose to order from and some of them are very rude and don't really want to work the problem you may have out
There was no problem with the purchase, everything went well. The order arrived correctly, well packed and according to the advertisement. Attentive seller, highly recommend. I will make new purchases again.
Love shopping here. Great website. Great customer service. Will continue to shop on this site. Highly recommend
Hi P S.!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com
Plenty of great items and everything I've ordered has been as described but often taking over a month to arrive.
I have excellent experience with DHgate to view, search and any items and is very easy for payment the money of goods you went buy, i am happy with experience.
Hi Sani!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jeneen!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com