- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
The colour and material of the product are different to what is described and shown on the webpage. But the seller refused to provide refund for the wrong product. When I submitted the complaint, the mediator made a very unfair decision. She still wanted me a pay half of the price for the incorrect product. I emailed the mediator a number of times that I wasn't happy with her decision and asked her not to release the payment to the seller. She didn't respond and ignored my request. She simply went ahead to release the payment to the seller. I think the whole set up is a trap, between DHGate and the seller. They are there to cheat and reap off from online trading. I bet some of the reviews are also not genuine. They were probably generated by their own parties!
Y hasn’t received any votes.
Y hasn’t received any thanks yous.
Y doesn’t have any fans yet.
Empty.
This is my second review on this issue. I purchased this gown from DHGate for my granddaughters...
Hi YC,
Thank you for providing the order number. We checked here and the analyst made a decision to give you a partial refund of $10 which was already sent out from our system on 2017-06-08 06:31 and the money was returned to the same card account you've used to pay for the order. We will try to make an appeal to the analyst regarding the resolution of this issue and please send us the screenshots of the emails you sent which the analyst did not reply for our evidences.
Please do not hesitate to contact us through the following link if you have any questions: http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com