Gwynnie BeeReviews 381

I paid for my items, I cancelled my service and I got charged $142.
Just a ripoff to suck money from your bank account hoping you don't notice.
Never trust one of these companies unless you use a limited fund gift/debit card.

Will charge you regardless of whether or not you are using their service. They have terrible customer service.

They won't let you cancel online, even though you can do everything else online. And if you call the day your subscription renews they won't refund your money. The clothes are very expensive to buy if you like them. The shipments are not sent as quickly as they could be and you will spend way too much on very little. Save yourself the headache I'm dealing with and go with Stitch Fix or something like it.

I tried a free trial, and the items they sent me were absolutely terrible. I did completely forget to return them, and they continued to charge me $50 a month for a year. Then when I lost my debit card and it changed, they continued to rack up a $500 bill for the three items of clothes I had already paid hundreds of dollars for. Then sent it to collections. Absolutely ridiculous to be charged $500 for three items of clothing I forgot to return after having already paid them hundreds of dollars. This company is the absolute worst I have ever dealt with

I had to cancel my membership within a week of my first two items because I was no longer working and didn't need the dresses. I understood I needed to pay for the full month even though I didn't use the dresses, just sent them right back. I tried emailing to cancel but they said I had to call. I called and they offered a $5 pause option that would continue my membership so I wouldn't have to restart the membership over when I got a new job. I became ill and not able to work again so I emailed to cancel the pause option and they told me I had to call again. Why? I was already on their cheapest option. I replied that I was ill and didn't often have time to call during their limited weekday hours due to appointments and again requested cancellation. They ignored my request and billed me for another $5. The next day, I called to cancel and they refused to refund the $5 they had just charged me for. A company that won't refund even $5, when they know I received no benefit from it, clearly DOES NOT CARE about their customers.

I was excited to receive my 1st package (which took at least 10 days), only to find an old, faded pair of jeans and a wrinkled dress that was stretched so far past it's original state the elastic had snapped in some places. I didn't even try on. A total disappointment. If this is what their company considers good looking clothes I guess in looking in the wrong place.

I really enjoyed the service. If you are good about returning the items quickly, you have an ever changing wardrobe. I also enjoyed buying the items I loved at deep discounts. I have paid less than $10 for some of my favorite items, which, yes they are used, but this rivals any thrift store. My only gripe is that it is really difficult to cancel. You can't do so online and have to talk to a rep on the phone, who of course tries to persuade you to stay. At this time, I can't afford the service and cancelling it was a real pain.

I was a former customer who was invited back with a discount code. I had taken a break and thought that maybe they had figured some of their kinks out, but it appears thing are worse than before. I signed up on 10/13 and today is 10/19 with still nothing even shipped. I emailed customer service and it is an inventory problem. I have 34 items in my cart that were mostly just added, apparently none of which are available anymore. As I've sat here waiting I've scoured their closet to find things in my size, knowing that the further I go back, the less likely it is I will want that garment and it will likely have more wear. They also used to update their selection 3x/week. Nothing new has been added since I joined. I understand the pandemic presents challenges but they should not be recruiting for customers they can't support.

I have been a loyal customer for five. Years. But now as an educator who is blessed to have a job, I do not not have time to call during their weekday office hours. I am Zooming online and teaching students in the classroom at the same time in masks and headgear. I need comfortable clothing and currently the products are not that. They do not have weekend call hours and will not let me cancel over email. The customer service used to be top notch. I just today contacted the BBB, They will reply to this saying they cannot find my account and ask me to call which I cannot during their 9-6 hours. My account is jodidi which I have tried to change the name on for years but it would have changed my pricing as they stated I had to open a new account.

... and they are getting worse! Very few items to choose from since the pandemic started. Turn around times becoming increasingly slower & slower. I think we all understand that this is a difficult time, but this company has failed to acknowledge it's issues. And, of course, still paying the exact same price for a much slower, desirable service. I've enjoyed this company for the past six years, but I think it might be time to cancel..

I thought I'd write about my experience from a long time ago. I received a skirt that was worn and had crusty stuff on the skirt. I'm attaching a picture of the creases and of the crusty stuff so you can be the judge if this did in fact go to the cleaners like I was told. I hope you can zoom into the crusty part because you can see it well. It's not a part of the pattern, it was hard and white. I'm hoping it was frosting, yeah, we'll go with that for my sanity. When I reached out, they assured me it was cleaned, but would a cleaned dress still have creases from sitting? I am still doubtful. In that same email reassuring me it was cleaned, they said I didn't return a package. It had been 7 days since the package reached them. I kept all of my tracking information and I told them the date and time it reached them and to who, Thanks Ben! For them to say I didn't return a package when it was put into Ben's hands 7 days before the email conversation with them... this is just sad. I hope their customer service is better than what it was and they aren't sending dirty clothes. This is my experience and I hope they are doing their customers better. I left and have not returned.

I have enjoyed Gwynnie Bee for few months now. I started with the three garments out at a time and now am doing the Five Garment plan. The clothes are super clean and like new. I have also purchased several of the items. All items are dry cleaned and I havent got even one yet that doesnt fit. You keep them as long as you want so long as you are paying your rental plan. Or if you send back one or two they promptly send you as many different as you sent back. That way you always have the same amount of clothing as the number you are paying for. They do this quickly. Even during COVID -19. They size everyone. From small to super plus sizes. They have occasional sales when you can get items at yard sale prices. They do this once a month so be on the look out for their super sales. My only complaint is they only put a few new pieces out per week. The point earning system is better than anyone elses I have subscribed to. Give her a shot! Thanks Gwynnie bee! I love my GB! XXx

I thought this was a service like Stitch Fix etc., but it is not. It really is a garment rental business. They send you clothes (that have previously been worn and dry cleaned) and if you like them you can purchase them or just wear them (for up to a month) and then return them. So for your $79 per month you are paying for the privilege of renting used clothing. If you buy them, you are purchasing used clothing at full price. Never again!

Their service is so terrible they make it impossible for you to cancel in a digital age where consumers have the right to change their minds and cancel online. They make you call them during 9a - 5p and then they try to "save" you with sales pitches and discounts. So much hassle it took me months to cancel and that's exactly why the make this so difficult. >:-(.
I used the service regularly in 2015 but ended up being dissatisfied with the quality of the clothing -- tried to give it another shot but now I'm just dissatisfied by the customer service so I won't be back.
Get into the 2000s Gwynnie Bee: It's an Amazon world.

I began my subscription on February 2nd. My first box is scheduled to arrive on the 8th. For me, the inconvenience of such a lengthy process isn't worth the amount of money I'm paying (even with their 1/2 off the first month promotion. They were quick to charge me for their service but didn't make a shipping label until the 5th of the month. This doesn't make me trust in receiving future items often enough to get my money's worth. I'm sure once the first box arrives, most of my grievances will subdue, but I signed up to make moving into a new house and packing up my closet easier.
The selection in the virtual closet felt endless, although less trendy than I had hoped. I filled my "closet" with many different things I'd never think about buying. It only took me a few minutes to select their "6 item minimum".
However, I'll be canceling my subscription. From the reviews I've read, that will also be a lengthy process and I'm not into that.