I wish I had read the reviews on this site before trying Gwynnie Bee, as many people have had the same negative experience. I have tried lots of different subscription boxes, including clothes, food and beauty products, and this is the ONLY one I've ever had a bad experience with.

Overall, the clothes were okay. It is nice that they have a selection for larger sizes. But out of the several shipments I got over my month-long trial, I only wore one piece out.

I then canceled the subscription as I had planned to do after the trial period. No problems.

Fast forward to two months later when I see a charge for $86 from Gwynnie Bee on my statement. I called and they said they hadn't received a shipment of 2 dresses that I had sent back to them with their shipping label. On that phone call, they stated they would "look around the warehouse" and if still not found, would open a ticket with USPS to look for the package.

The following day I received an email asking about my customer service experience, and when I clicked on it, the site stated the ticket had already been closed and that I could not comment on it.

After waiting two weeks with no response, I called back. Again the rep stated they would look around the warehouse. I said that wouldn't be necessary, as they'd already done that and not gotten back to me. I asked if they keep the details of the return shipping labels they send out, and she said yes. I asked why they couldn't just track the label since they have it on file. She said it was my responsibility to provide it, and they couldn't do anything else. I asked to speak with a supervisor, was told there were none in the building, and that I would get a call back from one within 24-48 hours.

When (SHOCKER) I had not received a call back from management within the promised time, I called back yet again. This time they gave me a ticket #, said it was being escalated, and again to expect a call from a supervisor. I'm not holding my breath.

TL; DR - They charged me for items I returned with their shipping label. Per other reviews on this page, this seems like a common occurrence that the company should have resolved by now. Instead of apologizing and returning my money, they have given me the runaround. I'm going on three weeks and several phone calls of fighting with them for a refund. My ticket has been "escalated" by the past two reps, and still no call from a supervisor over several business days. If my money is not returned soon, I will have to work with my bank to reverse the charges.

I will be sure to tell my friends and family to stay away from this business, as well as leaving this review everywhere I can. I am also going to file a complaint with the Better Business Bureau, at https://www.bbb.org/ and encourage anyone who's had a similar experience to do the same.

I have been a member for about 4 months and I love the service so far. I was surprised when I came to this site to look at the reviews of others. I love getting my GB box and recommend them to friends. I have never gotten a smelly garment or something old and dingy. I will suggest a couple of things to make sure you get the best experience.

1.) Keep your online closet full. This way they have plenty to choose from to send you. I have over 120+ pieces in my online "on-the-rack" closet. I honestly think it helps to speed up my shipments because they have so many garments to choose from.
2.) When new pieces come out, which is normally twice a week, I immediately closet anything I am interested in.
3.) I keep about 10-15 items in the marked "Priorities" section. Again, this gives them plenty to choose from. I have always gotten something from my priorities in my shipment, if not both items. When I have a special occasion, I remove everything from my priorities except 10-15 special occasion outfits. So chances are I will get one of them. This has worked for graduations, weddings, etc. over this summer.
4.) Anything that is not in season, or you don't need, please put in your HOLD section o your account. I have everything winter, or special occasion, or things I can't use right away in the hold section.
5) Also click the 'return' notify button when you send something back. I think this gives them a head start. Normally within 24 hours I get a notice that my next box is being prepared. The shipping number takes another day or two, but I find that acceptable.
6) READ the reviews on each garment, AND check the size charts. The reviews from other members regarding items running small or large has been invaluable.
7) Mark on your calendar anytime you need to do something. For instance I had a month with a free upgrade from my 2 item subscription to 3 outfits. I immediately wrote on my calendar what day I needed to change my subscription back to 2 AND made sure to send the 3rd garment back 3 days prior to my billing date.
8) If you are going to buy from the GB shop, make sure you don't cancel your subscription until those items are in your hand. They ship with your subscription box. No subscription shipment box = no shop purchase shipment.
9) I am 40+ and enjoy current styled clothing, so I have no trouble finding a lot on the site to wear. I have found items that are casual as well as office friendly.
10) I also use Rent the Runway when I need a specific outfit for a specific date. Their clothes are designer pieces, and come with a designer rental price (I have rented single dresses from RTR costing $100+ for 4 days). GB service is similar but not the same. GB clothes are clothes you might find at Macy's, TJ Max, or other moderately priced stores. Think $40-$200 dresses. Not designer clothing. For my $70 per mont I get about 7 items per month to wear given the shipping turn around, and I don't have to pay shipping or dry cleaning bills. #winning

Those are just a few things I have done. Lastly, I think this service works best for those of us who already have a decent sized wardrobe of basics. It was not unusual for me to purchase a $100+ in online shopping per month for a few new pieces. Most rarely got worn more than 2 or 3 times. This service has eliminated that practice, so I actually save money. I use the service to try dresses that I normally wouldn't choose and or cost more than I will normally pay. I gave a bunch of my dated clothes to Goodwill and use the GB service for fun updated clothing. Since I have the basics covered, GB is a nice little addition.
My only con/feedback would be the shipment times. Most of the time from the time I select "return" notify on line, until I receive my next box is about 5 days. Given we are talking about the USPS I think that is pretty good. Sometimes it can take up to 7-8 days, which I do not find acceptable, but I still find the service to be a good value. I pray I never have some of the nightmare cancellation experiences others have had.

This is a follow-up from my previous review. I will post it below as well.
Gwynnie Bee contacted me to "make it right." So I wasted 15 minutes. Hearing the same excuses and policies recited back to me. And then their end offer? Less than they offered me the first call!
That first call, they offered me 3 of the 5 months back. The second? 2.5! Ha! How utterly ridiculous.
Then they called back to say that because I fumed a claim with my bank, they would no longer work with me. HORRIBLE COMPANY.
It's like I just got out of a 5 year relationship with someone I loved, just to realize they're not what I thought they were. Break up worth celebrating! Do NOT trust them with your financial safety.

Original:
All right. I have been a customer going to be for about 4 years. Granted, a lot of this was on my old account that I cancelled, and then signed up under my husband's email but still, been there a long time.
Last time I got billed was in February. In March, they tried to bill me but the card was declined because I just didn't have the funds. Thinking that this was like Netflix where you could subscribe when you wanted and not when you didn't want to, I just didn't bother to renew my subscription again until I had the funds.
That was this month. I finally got a big bonus from work and was super excited to be able to restore my gwynnie bee subscription. I emailed customer service and ask them to reinstate it. They told me it was reinstated in that in the few days, I'd be receiving some new clothes.
Yay! And then today. I deposited some money into my bank and when I looked at the receipt as I pulled away from the bank, it said that I was negative $79. That was crazy to me since I knew I had over $300 in the bank.
So I logged on to my bank account and noticed that there was a $366 charge pending from gwynnie bee. After an initial moment of panic, I decided just to call gwennie Bee and deal with it. I figured that it was just some kind of a mistake on their end and that it could be fixed easily.
Apparently that was not the case. I was informed that because I technically never cancelled my account, the charges were valid because they were billing me for the last 4 months that I did not have any service with them.
I explained very calmly that I figured it was like Netflix where you could just pay when you were ready and not worry about it otherwise but they told me that their service had to be cancelled. And since I was not cancelled, I owed backdated charges.
I would have been okay with that, had I been receiving services that they were asking me to pay for. I have not gotten any clothes since my last subscription service.
She advised me that she would be willing to refund charges for May, June and July, but it would disqualify me from anything this month and would keep charges from April that I didn't even have service with them.
I tried to explain that the charge had sent me into the negative balance with 16 items pending and that I would likely bounce on all of them now because of this, causing a thousand dollars in charges.
She advised me that there was nothing else that they can do and if I were to dispute with my bank, they would no longer work with me on refunds at all.
I am so amazingly astounded by this. I work in customer service and this is unimaginable, the idea of charging somebody for services that they did not receive. And to tell them that if they are to seek legal action that you are not able to help them anymore?
I had about three and a half years of active service with them at $75 per month. Do the math on that for a moment. On top of that, I have bought nine dresses from them from between $25 and $55.
And then they do this. I am so outraged and shocked that I can't even begin to believe this.
Not to mention, this is totally screwed me for the next few months. I am going to be about a thousand dollars in the negative, not even joking.
Please do the math for a moment. I am $79 negative right now while things are pending. I have a $25 bounce fee for each item that does not clear and now there are 16 items in pending. Basically, $35 * 16 + 79= 639, not even counting the bogus charge of $366.
I am not rich. I don't have this kind of money. And the only reason that I am now being charged just because I decided to be a loyal customer and come back to them again.
And they have screwed me in every way possible now. If I am on the streets next month, it will be because of them.

I got a call from Customer Service the day after I posted my negative review. Crystal worked with me to get the situation resolved and personally oversaw the purchase and shipping of my items, giving me updates along the way. I was impressed at how quickly she worked to fix things. I only wish this could have been handled with such care when I called the first time.

*Original Review*
I enjoyed the beautiful clothes provided by Gwynnie Bee for over two and a half years, but as my closet started filling up with clothes of my own (many of which were purchased through GB), I decided that I didn't need their assistance anymore. I made the decision to break ties, but before doing so, I looked through their clearance shop and bought a bunch of clothes approximately 20 outfits totaling around $300 dollars. I intentionally made the giant purchase wanting to stock up, since I knew that by cancelling, I would be cutting off my future supply. My credit card was charged and I was looking forward to receiving my giant pile of clothes.

The next day, I called to officially cancel my account (which is a different nightmare, which I will complain about elsewhere). My account was cancelled. My PURCHASES, however, were on the way. As far as I knew.

Fast forward to a few days later - I received an email telling me that all my purchases had been refunded. Knowing that had to be a mistake, I called up customer service. I was helped by a very terse woman who informed me quite coldly that my purchase had been canceled and the shipment stopped. I said to her that I cancelled my SUBSCRIPTION, but not the PURCHASE that I had made the night before. The PURCHASE was a different transaction, done on a different day. At no point did I authorize that my PURCHASE be reversed. Those 20 outfits were mine; GB took my money and the items should have been well on their way to my house by then!

Her oh-so-helpful response was that I should have waited until the 20 outfits were in my hands before making the cancellation. Like, excuse me? What the f__ kind of answer is that? How on earth is that okay? Cancelling a subscription does not mean you suddenly get take-backs on the items I already purchased. When she disinterestedly reminded me I was getting my money back, I told her that I didnt WANT some refund that I never asked for, I WANT THE $300 WORTH OF ITEMS I PURCHASED.

I am so angry I could scream. I considered suing, but my husband told me that $300 in used clothes is not worth the stress it would put me through. The clothes are cute, but nothing is worth being treated like this. What a crappy way to treat a paying customer.

*****UPDATE*****Today (June 2nd) I received a call from Gwynnie Bee as promised via the reply to my review. Crystal, a customer service manager apologized for my experience yesterday. She offered to return or exchange the item that was charged without authorization. I declined, I've chosen to keep the item. She also offered to start my 30 trial over. While I appreciated the offer, I declined that as well. I'd just rather not continue the subscription when I'm not overly impressed with it in general. I do appreciate she took the time to apologize and rectify the situation. Im pleased with Crystal's customer service and her representation of Gwynnie Bee! I think the trial is definitely worth a try, I hope others have better luck than I did!

I was excited to give Gwynnie Bee a trial run so I did just that. A little less than 1 week ago I signed up to begin the free 30 day trial. I had full intentions of continuing beyond the 30 days but was curious as to how it worked so the no obligation trial reeled me in. First off, I couldn't find anywhere that really explained how the process works. It was very confusing. It was after reading some reviews that I figured you have to fill your "closet" before anything will ship out. I chose several items as "priority" and did recieve one of those items in my first shipment. I found it hard to fill my closet as I wasn't overly impressed with the selection. I feel it was a TJ Maxx rental boutique. My first shipment was impressively quick, considering I started the trial on a saturday and I had the first 2 items by Tuesday. That was a bonus! I didn't like one of the items so immediately packaged it to send back. The other item I hung on to and was considering buying it. It was a pair of Melissa McCarthy Seven7 jeans. They were super cute and I had the option to keep them for $52. I decided I'd hold out for my next item in hopes that it would be a cute top to go with them and maybe I'd end up purchasing that as well! I ended up receiving an email this morning for an offer of 20% off my very first purchase. I clicked the "buy now" link and was directed to my account with the same offer as $52. I ended up calling customer service and explained that I was CONSIDERING buying the pair of jeans but couldn't get the 20% offer to work. I was first told that the $52 was actually a reflection of that 20% off. Baffled, I asked "So the email is pointless and doesn't reflect an extra savings?" I was then put on hold for close to 10 minutes and was then told the offer "expired May 27th." I explained that I had just received the email this morning (June 1st) at 7:07am. The customer service lady then told me the 20% would bring the price down to $40 and charged my card without asking me first! I explained again, that I was considering buying and would've appreciated approving the transaction prior to it happening! She apologized but did not offer to rectify the situation. I was upset and ready to be done with this whole situation at this point so I told her I'd like to cancel my trial membership to which she told me she couldn't do that for me, I had to log on to my account and cancel myself. I did. I don't plan on returning. Too much of a hassle, especially when you don't get to decide which clothing items are being shipped to you!

Beware! I do not recommend! The worst company. I have been charged by them for one month service that I should never have been charged for. They were supposed to refund me and still over a week later still have not!
I signed up for GB for the free 30 day trial and spent 2 hours picking out more than 30 items for my closet since I kept getting the notification saying I needed more items in my closet before they start processing my shipment. Then it took two weeks to get my first item. I signed up for 3 items per week. This was not 3 items per week. Then after 2 weeks 3 items came but when I returned it, it took another week before they sent me anything else. So I barely was able to try their clothing. The clothes they did send were either the wrong size from what I ordered or way too large or way too small. Some of the clothes were very worn and ratty. Before my 30 day trial was up I emailed them to ask if I could have another 30 days since I really didn't get to try their service. They denied me the extra time. I placed an order for their clothes they sell on sale and spent over 6 hours deciding what they had and what I wanted to order. I got an email confirming that I was charged and that they received my order.
Thank you for placing your order with Gwynnie Bee Shop!
This email is to confirm your recent order.
Date 11/22/2016 Subtotal: $64.00 USD
State Tax: $4.16 USD
Shipping: $0.00 USD
Total: $68.16 USD
I also had to contact them because although I ordered a certain dress in the email it had another dress. Help there is a problem with my order *******. I ordered the following yet I do not see the Autumn Breeze Faux Wrap dress that I ordered.
I then called and cancelled my 30 day trial with them. They never informed me that doing so would cause any problems.
Two days later I get an email stating that my order for the $68.16 had been cancelled. I didnt cancel it! I called them up and was told that since I cancelled my 30 day membership trial they cancelled my order! WTF?! No one told me that! Yet they still charged me the next months membership so WTH?! What a lie and rip off! When I cancelled my account the money was then taken off my card. They still took the next months amount from my card and still have not refunded me that. They failed to send my clothes that I ordered and paid for! Do not shop with this company it is a rip off and they lie to their customers! They take your money without your permission!
The sizes are wrong the items you want are never avail and what ever they felt like sending me was horribly old fashion and excessively worn out! In addition when I called to ask how come I didn't get any bottoms I was always told they were in repair! So all I received were tops that I had no use for and that looked like my granny!
REFUSED to do anything over the phone. I am STILL fighting with them to cancel the service.

Update, after several months (18 month member, 6 month update from first review) the service has NOT improved. Delayed order of 9 days recently. They require you to have a minimum of your subscription (went from 10 itrms to 3 because i was not getting good fashion options or good service/quality of items) they require a minimum of closeting double your subscription plus two in your closet - this means i should always maintain a minimum of 8 items if i subscribe to 3 itens or they send nothing... and it is suggested at least 25 items should be in your closet, to assure no delays in shipping (btw they do not notify you if you are below minimum, they also do not automatically pull from your reserves aka on hold items. Instead they do nothing until you notice no activity and call them to find out why they have sent nothing in several days... I had 25 items in my closet and they had zero of those items in stock to send to me. So they did NOTHING UNTIL I CALLED AFTER 9 DAYS! Why do i have to call you to ask you every time? Man do they have a need for a statistician for real. It's not my problem I met my side of the bargin by paying my subscription on time AND meeting the required closet minimums. Yet I had to practically demand compensation for the 9 day delay... the customer service rep acted like it was my issue they couldn't keep up their side of the deal. They just said "add more clothes and maybe you'll get shipments faster" huh? When my upgrade items expire I plan to cancel - I recommend not to bother. The personal time it takes to make them hold up their end of the subscription concept is NOT WORTH IT.

There are pros, and cons.

Pros.
*Lots of name brand/ designer dresses and clothing items to choose from---thus there is quite a bit of variety, so you can change-up your wardrobe without large investment in individual pieces you may only wear a couple times.

*I also found Gwynnie Bee to be a nice option while losing weight----its hard to invest in nice clothing that you know you will shrink out of soon (especially expensive dresses). When I started I was a 22, and now am a 16... so theoretically it is nice to have options, and to be able to change the size of items you have in your subscription closet.

*Plus sizes. Let's face it, it is harder to find clothing that does not have Tweetie birds and excessive use of animal prints when you have a little "extra to love".

* While I still was active, they started a "prioritize" system so that you could at least narrow down the clothing choices to have a better chance at getting what you most would like to wear.

Cons.
* Long turn-around time. It often took well over a week ( as much as two weeks) between returning, and receiving new garments. Additionally, I would get messages that new items were on the way, but in reality it was just a creation of a tracking number and notification of item to be shipped... and the item itself often would not ship-out until several days after that number and notification were created. The result was, when I only had one item at a time... I only received a couple garments within a month, and thus it just made it all the more frustrating if something did not fit, or look right. When I had 3 items at a time it helped to have a few more options, but still could not even guarantee having 3 new items a week no-matter how quickly I myself put them back out. I could not help but wonder if the shipping delays sometimes were on purpose to slow-down the frequency/ shipping costs. Part of the problem is that they only have one distribution center, and it is located in Ohio. That means there is longer turn-around/ shipping times for those of us on the West Coast.

* Lots of bold geometric patterns, animal prints etc... I realize this of course could be a personal choice, but it is a complaint others I know have also had. Though there are a lot of garments, it often can take a lot of weeding to find solids, and simple prints etc... Though some people like bold/ loud prints, in reality far more people do NOT, and thus it would be nice if there were more options that do not cause headaches to look at, and that are more classic, simple etc... I often would weed through multiple pages before I found an item that that did not have some loud print or odd design that did not look very flattering. Just because women are plus-sized does not mean they want to cover themselves in crazy patterns to try to detract. There is a lot to be said for classic, flattering shapes, lines... solid colors etc... It was for this reason that it was hard for me to find tops that I liked. I mainly put dresses in my closet, because so many of the tops had the crazy patterns and cuts etc... that just were not flattering. It would have been nice to see more balance---at least add more options for those of us who are more classic with our clothing, rather than wanting to look like edgy, loud, 1980's street art.

* Though there are lots of pretty, stylish dresses ( which was my favorite element of the site---I especially like a-line/ fit and flare classic looks, and there was good variety of those)... it just would be nice if there were more options with long, or 3/4 sleeves. So many of the dresses are sleeveless... and that continues to be true, even though it is winter. Many of us live in areas where it is too cold for sleeveless dresses, or need to wear modest clothing for work or church etc... that require sleeves. Additionally, many plus sized women are self-conscious of their arms, and so sleeveless dresses are not a good option. Sure, we can wear cardigans and shrugs, but sometimes that just hides both the dress, and our shape/ makes us look "frumpy" etc... not to mention, can be difficult if you also need to wear a coat and do not want people to see you "sleeveless" during transition times. I know this may sound petty, just... I often was amazed at how hard it was just to find dresses with adequate sleeves on them. Many people even have religious restrictions that do not allow for wearing sleeveless clothing, so it would just be nice to see more options with sleeves provided.

* I understand availability makes it hard to ship specific items out. When I first started, it was a crap-shoot as to what you would get, and then they at least started a prioritize system. However, lets face it... we have events and circumstances that determine what we actually currently need. If we have a date, or a function that we need to dress-up for, we of course may have our eye on a couple specific dresses for that purpose in hopes that we don't have to go out and buy something... but we can't guarantee we will receive a garment that fills that need. It would be nice if they took it up another level, and were able to indicate what items in your closet are currently available for shipping... and if you could somehow select/ reserve those specific items as your next choice (if you of course have put current ones in the mail). I may of course be naive in this, but it sure would make the service more worthwhile for many if they could further narrow-down what items they receive to suit their needs.

* Glitches. I often noticed that items I had returned took a long time to have their status changed. One of the first garments that I received, and returned ( in a package envelope with another garment no less)... continues to sit/ show in my account as "return notified" ( meaning it has not been cleared as having been received). The item it was with was received, so it had to of been as well. I returned it in July, and it is now the start of January. When I deactivated my service, I was sent notices that I would be charged for that item. I corresponded with staff, and they said they would settle the issue, but nothing ever changed... so I live in wait for the day when I get charged for something I returned 6 months ago, and would even be way too big for me now if I did have it.

Overall, there were clearly both things that I liked... and things... well, not so much. Ultimately the reason that I canceled my subscription was because the turn-around time was too great to really justify the price... especially when it felt like I really was only getting a couple wearable items a month, even when I was doing three at a time. I have been looking at some of the new dresses they have added, and been tempted to try it again, but then I remember how long it took to receive things. It would be nice if they had distribution centers in multiple locations... I live on the west coast, so everything had to travel back and forth across the whole country. I imagine those who live east coast have faster turn-around, and thus have better experiences with the program. So, really for the cost, and lack of regional distribution, I just am not sure if its worth the expense to start it again... even if the dresses are cute.

I have been a member of Gwynnie Bee since February 2015, and I would say overall, I have had a decent experience. Before joining, I read several reviews, blogs, complaints and the Terms of Service, so I could be completely sure of what I was getting into.

The premise is brilliant, really. Designer clothes for rent. Try it before you buy it. Create an online closet of outfits that you really would like to wear. Don't like it, or not ready to buy? Send it back with free shipping. It's a great idea.

Some hiccups I ran into-
1. Clothes ordered in my size that were way too big: Solution- Read the customer reviews. After finding people who generally wore my size and shared the same curvaceous build:-), I was able to tell whether I needed to size up or size down. This isn't foolproof, but it is very helpful and spot on about 85% of the time. With that being said- PLEASE write detailed reviews of the clothes you receive.

2. Long shipping times: No Solution- The 2 day shipping may appear to work on their end, but with processing it takes 5-10 days to receive a garment. It IS in the TOS, but isn't advertised on the site. This does subtract from the total amount of clothes you really could be wearing in a month. You can either increase the amount of garments you receive at home and stagger the return shipments, or you can kinda deal with the loss, which isn't much fun. I did send a couple of emails (all responded to, by the way) to customer service. I was assured that the delay in shipping would not negate any bonuses received, but that there was nothing really anyone could do to make shipping times any speedier.

3. Sometimes... Smelly Clothes: Solution- Contact customer service and send it right back. The annoying thing is that you're all excited, and you're then let down with nothing to wear. PLUS, there is little hope you will see that garment again if you like it. The good thing is, usually customer service will give you an extra bonus garment for a week to soften the disappointment. The same process should be done if you receive clothes that are damaged or worn out in some way.

4. Issues with Choices Received- This has since changed a bit, but when I first joined I was pretty sad that this super cute winter dress arrived in the middle of summer. I had to send it back and PRAY that it would still be available the next winter. Also, there were outfits that I really wanted more than others, and I had to just hope that they were sent. Solution: I contacted Gwynnie Bee and they explained the HOLD feature. I promptly put all the winter attire on hold. Also, they have now implemented a feature called MY PRIORITIES. I was able to mark two dresses to be sent before all others (one being the cutie that I received this summer). It is not a guarantee that I will receive the garments, but one can hope. We'll see!

I like to end with the positives. My closet before Gwynnie Bee looked boring. I don't completely blame myself. If I hit up a department store, the plus-sized clothes look like I should be retired already and pouring tea. A lot of times the outfits are shapeless, like we should be ashamed of or covering our bodies at all times. I wanted fashionable, exciting, and sexy options for clothing, and I wasn't getting it. Plus I wanted to wear dresses- Lots of them with patterns and lengths that I hadn't ever considered before.

Gwynnie Bee gave me access to all that I wanted. I ordered colors and patterns that I would have NEVER considered, and styles that I thought would only look good on juniors. I have received tons of compliments from young to old. I have purchased (after went on sale of course... lol) about 6 of the garments that I have received. I check the shop frequently for items that I love but sent back due to pricing too.

So overall- The experience has been decent (some positives, some negatives). I am still a member, and I only receive 3 garments a week. I do believe that 10 garments is the best value (if you can afford it). You can keep circulating clothes, it makes the average price to rent the outfit cheaper, and you will never have a week without several garments coming to your door or being dropped off in the mail. Plus, when you do purchase the outfit, the price you paid overall is really a deal/ steal. It can't be much of a deal when you've already paid like $80 to rent the clothes in the first place.

SO- Please consider all that I have said. I do believe that it is worth a try. Try Gwynnie Bee for a couple of months. Set up your closet immediately with at least 50 items. Read and write reviews! There may be an outfit you love, and they don't have your size, but they really do if the reviewers say you need to size up or size down. Contact Customer Service if you are not happy with something. Know that shipping times are not really 2 days. When returning items, photograph packaging (I do videos), and make note of the tracking numbers. Try an outfit that you would never consider. AND don't forget shop.gwynniebee.com as well.

Thanks for reading my SUPER LONG review.

I started Gwynnie Bee with high hopes that were dashed very shortly. At first, as soon as I notified a return, I received a shipping notification that something else was being sent, which meant that even when I didn't like the item I received, I was able to get another selection quickly. The "free" months allows three items out at a time. I bought a couple of the items I tried (the prices are not cheap, though cheaper than retail, of course), and decided to stick around for paid months of service. I moved to the one item out at a time plan - based on the speed things went during my "free" month, I would have seen about two items per week at that rate - perfectly fine for $39 a month. Then the shipping started to slow - significantly. It was 2-3 days after I notified a return that I was getting a new item sent, and 4-5 days after receiving notification that it shipped that it arrived. I thought perhaps they slowed service since I was on a low-item plan, and upped it to two items out at a time, with a third item upgrade until December (cost of $59 / month). Unfortunately, no change. I brought this to the attention of customer service, and was informed that they were "operating within guidelines"... nothing else. I had plenty of items (over 45) in my closet, so lack of selection wasn't the explanation for the sudden slow down. On top of this, the site itself is poorly put-together and makes managing your closet onerous to the point of absurdity. At one point, my site inexplicably stopped reflecting that I was entitled to a free third item - brought this to the attention of customer service, and received a canned response that had nothing to do with why my information was inaccurate. Finally, I decided enough was enough after two paid months; there wasn't enough value out of the service, considering that only 1/3 of the clothing sent was actually worn. A few days before I'd be hit with the next month's charge, I cancelled my service. However, before that, I placed an order for two items from their shop (where they sell the used clothing not purchased when it was being "rented" that they have retired from rotation), which I received email confirmations for and had my credit card charged. Three days later, I received an email notifying me that my purchases had been cancelled and money refunded, no explanation. I reached out to customer service and was told that because I cancelled my service it "automatically" cancelled my orders, which was nonsense because I'd already been charged and it was three days later that I was informed that my orders were cancelled, and still during the month that I'd already paid for. I was referred to a clause in their details of service for the shop, which are COMPLETELY separate from the regular details of service, and not readily accessible on their website, and told I didn't receive the "automatic cancel" because I'd cancelled my other service - though strangely, their marketing emails were still able to get through. I might have considered giving them a second try, but the way they handled the "end" of the relationship, in addition to the poor support during, was beyond disappointing. That they would "decide" not to sell to me because I'd ended my monthly service is ridiculous and a really poor business practice. I normally don't bag on companies for terrible customer service, but this was really bad in a business model that requires at least competent customer service. Not once in any of the interactions was any sort of empathy for my situation exhibited, or any attempt made to resolve my concerns, and most of the responses appeared to have been cut and paste from some sort of training manual until the last interaction, at which point I was effectively told "their policies are their policies". Please keep in mind that at no point during any of the interactions was I rude or abusive to the customer service reps, though I did clearly communicate my dissatisfaction. The service is expensive for what you actually get... perhaps one shipment of clothing every 8-9 days (3-4 per month), and given the great disparity in how their clothing fits across brands, you are unlikely to actually wear everything that gets sent to you. Given the price point, one would think the customer service quality would be better. I was so disappointed in Gwynnie Bee, and wouldn't recommend them to anyone. If this is a viable business model, I HOPE someone opens a competitor that can manage basic customer service. Gwynnie Bee doesn't deserve to be around based on how they treat their clients.