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Kara W.

Contributor Level

Total Points
107

1 Review by Kara

  • Gwynnie Bee

6/3/17

*****UPDATE*****Today (June 2nd) I received a call from Gwynnie Bee as promised via the reply to my review. Crystal, a customer service manager apologized for my experience yesterday. She offered to return or exchange the item that was charged without authorization. I declined, I've chosen to keep the item. She also offered to start my 30 trial over. While I appreciated the offer, I declined that as well. I'd just rather not continue the subscription when I'm not overly impressed with it in general. I do appreciate she took the time to apologize and rectify the situation. Im pleased with Crystal's customer service and her representation of Gwynnie Bee! I think the trial is definitely worth a try, I hope others have better luck than I did!

I was excited to give Gwynnie Bee a trial run so I did just that. A little less than 1 week ago I signed up to begin the free 30 day trial. I had full intentions of continuing beyond the 30 days but was curious as to how it worked so the no obligation trial reeled me in. First off, I couldn't find anywhere that really explained how the process works. It was very confusing. It was after reading some reviews that I figured you have to fill your "closet" before anything will ship out. I chose several items as "priority" and did recieve one of those items in my first shipment. I found it hard to fill my closet as I wasn't overly impressed with the selection. I feel it was a TJ Maxx rental boutique. My first shipment was impressively quick, considering I started the trial on a saturday and I had the first 2 items by Tuesday. That was a bonus! I didn't like one of the items so immediately packaged it to send back. The other item I hung on to and was considering buying it. It was a pair of Melissa McCarthy Seven7 jeans. They were super cute and I had the option to keep them for $52. I decided I'd hold out for my next item in hopes that it would be a cute top to go with them and maybe I'd end up purchasing that as well! I ended up receiving an email this morning for an offer of 20% off my very first purchase. I clicked the "buy now" link and was directed to my account with the same offer as $52. I ended up calling customer service and explained that I was CONSIDERING buying the pair of jeans but couldn't get the 20% offer to work. I was first told that the $52 was actually a reflection of that 20% off. Baffled, I asked "So the email is pointless and doesn't reflect an extra savings?" I was then put on hold for close to 10 minutes and was then told the offer "expired May 27th." I explained that I had just received the email this morning (June 1st) at 7:07am. The customer service lady then told me the 20% would bring the price down to $40 and charged my card without asking me first! I explained again, that I was considering buying and would've appreciated approving the transaction prior to it happening! She apologized but did not offer to rectify the situation. I was upset and ready to be done with this whole situation at this point so I told her I'd like to cancel my trial membership to which she told me she couldn't do that for me, I had to log on to my account and cancel myself. I did. I don't plan on returning. Too much of a hassle, especially when you don't get to decide which clothing items are being shipped to you!

* Gwynnie Bee attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Kara Has Earned 27 Votes

Kara W.'s review of Gwynnie Bee earned 27 Very Helpful votes

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