*****UPDATE*****Today (June 2nd) I received a call from Gwynnie Bee as promised via the reply to my review. Crystal, a customer service manager apologized for my experience yesterday. She offered to return or exchange the item that was charged without authorization. I declined, I've chosen to keep the item. She also offered to start my 30 trial over. While I appreciated the offer, I declined that as well. I'd just rather not continue the subscription when I'm not overly impressed with it in general. I do appreciate she took the time to apologize and rectify the situation. Im pleased with Crystal's customer service and her representation of Gwynnie Bee! I think the trial is definitely worth a try, I hope others have better luck than I did!
I was excited to give Gwynnie Bee a trial run so I did just that. A little less than 1 week ago I signed up to begin the free 30 day trial. I had full intentions of continuing beyond the 30 days but was curious as to how it worked so the no obligation trial reeled me in. First off, I couldn't find anywhere that really explained how the process works. It was very confusing. It was after reading some reviews that I figured you have to fill your "closet" before anything will ship out. I chose several items as "priority" and did recieve one of those items in my first shipment. I found it hard to fill my closet as I wasn't overly impressed with the selection. I feel it was a TJ Maxx rental boutique. My first shipment was impressively quick, considering I started the trial on a saturday and I had the first 2 items by Tuesday. That was a bonus! I didn't like one of the items so immediately packaged it to send back. The other item I hung on to and was considering buying it. It was a pair of Melissa McCarthy Seven7 jeans. They were super cute and I had the option to keep them for $52. I decided I'd hold out for my next item in hopes that it would be a cute top to go with them and maybe I'd end up purchasing that as well! I ended up receiving an email this morning for an offer of 20% off my very first purchase. I clicked the "buy now" link and was directed to my account with the same offer as $52. I ended up calling customer service and explained that I was CONSIDERING buying the pair of jeans but couldn't get the 20% offer to work. I was first told that the $52 was actually a reflection of that 20% off. Baffled, I asked "So the email is pointless and doesn't reflect an extra savings?" I was then put on hold for close to 10 minutes and was then told the offer "expired May 27th." I explained that I had just received the email this morning (June 1st) at 7:07am. The customer service lady then told me the 20% would bring the price down to $40 and charged my card without asking me first! I explained again, that I was considering buying and would've appreciated approving the transaction prior to it happening! She apologized but did not offer to rectify the situation. I was upset and ready to be done with this whole situation at this point so I told her I'd like to cancel my trial membership to which she told me she couldn't do that for me, I had to log on to my account and cancel myself. I did. I don't plan on returning. Too much of a hassle, especially when you don't get to decide which clothing items are being shipped to you!