I have been a member of Gwynnie Bee since February 2015, and I would say overall, I have had a decent experience. Before joining, I read several reviews, blogs, complaints and the Terms of Service, so I could be completely sure of what I was getting into.
The premise is brilliant, really. Designer clothes for rent. Try it before you buy it. Create an online closet of outfits that you really would like to wear. Don't like it, or not ready to buy? Send it back with free shipping. It's a great idea.
Some hiccups I ran into-
1. Clothes ordered in my size that were way too big: Solution- Read the customer reviews. After finding people who generally wore my size and shared the same curvaceous build :-), I was able to tell whether I needed to size up or size down. This isn't foolproof, but it is very helpful and spot on about 85% of the time. With that being said- PLEASE write detailed reviews of the clothes you receive.
2. Long shipping times: No Solution- The 2 day shipping may appear to work on their end, but with processing it takes 5-10 days to receive a garment. It IS in the TOS, but isn't advertised on the site. This does subtract from the total amount of clothes you really could be wearing in a month. You can either increase the amount of garments you receive at home and stagger the return shipments, or you can kinda deal with the loss, which isn't much fun. I did send a couple of emails (all responded to, by the way) to customer service. I was assured that the delay in shipping would not negate any bonuses received, but that there was nothing really anyone could do to make shipping times any speedier.
3. Sometimes... Smelly Clothes: Solution- Contact customer service and send it right back. The annoying thing is that you're all excited, and you're then let down with nothing to wear. PLUS, there is little hope you will see that garment again if you like it. The good thing is, usually customer service will give you an extra bonus garment for a week to soften the disappointment. The same process should be done if you receive clothes that are damaged or worn out in some way.
4. Issues with Choices Received- This has since changed a bit, but when I first joined I was pretty sad that this super cute winter dress arrived in the middle of summer. I had to send it back and PRAY that it would still be available the next winter. Also, there were outfits that I really wanted more than others, and I had to just hope that they were sent. Solution: I contacted Gwynnie Bee and they explained the HOLD feature. I promptly put all the winter attire on hold. Also, they have now implemented a feature called MY PRIORITIES. I was able to mark two dresses to be sent before all others (one being the cutie that I received this summer). It is not a guarantee that I will receive the garments, but one can hope. We'll see!
I like to end with the positives. My closet before Gwynnie Bee looked boring. I don't completely blame myself. If I hit up a department store, the plus-sized clothes look like I should be retired already and pouring tea. A lot of times the outfits are shapeless, like we should be ashamed of or covering our bodies at all times. I wanted fashionable, exciting, and sexy options for clothing, and I wasn't getting it. Plus I wanted to wear dresses- Lots of them with patterns and lengths that I hadn't ever considered before.
Gwynnie Bee gave me access to all that I wanted. I ordered colors and patterns that I would have NEVER considered, and styles that I thought would only look good on juniors. I have received tons of compliments from young to old. I have purchased (after went on sale of course... lol) about 6 of the garments that I have received. I check the shop frequently for items that I love but sent back due to pricing too.
So overall- The experience has been decent (some positives, some negatives). I am still a member, and I only receive 3 garments a week. I do believe that 10 garments is the best value (if you can afford it). You can keep circulating clothes, it makes the average price to rent the outfit cheaper, and you will never have a week without several garments coming to your door or being dropped off in the mail. Plus, when you do purchase the outfit, the price you paid overall is really a deal/ steal. It can't be much of a deal when you've already paid like $80 to rent the clothes in the first place.
SO- Please consider all that I have said. I do believe that it is worth a try. Try Gwynnie Bee for a couple of months. Set up your closet immediately with at least 50 items. Read and write reviews! There may be an outfit you love, and they don't have your size, but they really do if the reviewers say you need to size up or size down. Contact Customer Service if you are not happy with something. Know that shipping times are not really 2 days. When returning items, photograph packaging (I do videos), and make note of the tracking numbers. Try an outfit that you would never consider. AND don't forget shop.gwynniebee.com as well.
Thanks for reading my SUPER LONG review.