Gwynnie Bee

They will bill you even if your "closet" is not full. The most ugliest clothes ever, I signed up, and realized they were not my forte. Later, I noticed a couple of charges for $85.91. Filed a complaint with the BBB, they arrogantly maintained their position with the "terms of service." An existing "terms of service" DOES NOT MEAN IT'S CORRECT OR ETHICAL. This is outright robbery. They have a long complaint history with the BBB. Speak up if they're stealing your money out from under you! Then complain to the Federal Trade Commission, NY District Attorney and the NY State Department of Consumer Protection. Put a stop to their shady billing practices, shut them down!

http://www.bbb.org/new-york-city/business-reviews/womens-apparel-retail/gwynnie-bee-inc-in-long-island-city-ny-*******

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Update 12/28/2015- To the Gwynnie Bee rep who replied here today, save your cue-card. You guys fought me to the very end of the BBB complaint, and you continue racking up complaints to the BBB, as recent as six days ago. Imagine that!

http://www.bbb.org/new-york-city/business-reviews/womens-apparel-retail/gwynnie-bee-inc-in-long-island-city-ny-*******/complaints#breakdown

Even your warehouse personnel can't stand you guys! You treat them like $#*!, and don't pay them enough to handle garments that reek of some random person's rotten funk! The positive reviews are about as phony as your customer service. I can imagine the countless labor violations you've smugly acquired.

https://www.glassdoor.com/Reviews/Gwynnie-Bee-Reviews-E*******_P2.htm?filter.employmentStatus=REGULAR&filter.employmentStatus=PART_TIME&filter.employmentStatus=UNKNOWN

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I am honestly shocked to see so many negative reviews, because joining GB has been the best fashion decision I've ever made in my life. But let me respond to some comments others have made.

"The dresses don't fit". Really? Because there is a sizing chart for nearly every single item. I've used it- and my tape measure- and I've been 100% successful. That sounds like user error to me!

"Shipping is too slow". A few things. First, if you notify when you are returning, they prepare your package right away. I have had my new package sent within 12 hours of notifying, which means they did NOT wait to have the item in hand- they trusted me to be honest. Second, GB pays the post office for speedy delivery. If USPS is not making good on the three day delivery, they should be accountable. Thirdly, did you contact GB? Because they offer an item credit (meaning they send an extra item) if you are unsatisfied.

"Clothes are cheap". No they aren't. They aren't runway high fashion, but they are a far cry from discount store 'cheap'. They are of a much better quality than what you would typically find at department stores.

"They charged my credit card on a free trial". No. They did the exact same thing that all companies do- they ran a 'pending' charge to ensure that the credit card is usable. Call your credit card if you don't believe it- they'll explain it to you. The same thing happens with pretty much any monthly subscription that you join.

"Clothes are expensive". I agree. That's why I just rent instead of buy.

I think GB has been AMAZING. I used to have absolutely no idea how to dress myself. Ever since I gained weight into plus sizes, I pretty much gave up any hope of looking nice. Since I'm a teacher, that was bad news for me. But as soon as I joined GB, I read up on my body type, took my measurements, and browsed the recommended clothing to flatter my body type. The results have been life changing, and that is not an exaggeration. The usually frumpy teacher gets at least three compliments a day now. Sometimes from middle school students. Do you know how rare it is to get compliments on clothing from middle school kids!?!?! I would absolutely, definitely recommend GB to any plus sized woman. Plus it's a free trial, so what is there to worry about?

So like some other reviewers, I had a few unpleasant run ins with customer service this past year. Once, they took over a week to ship new clothes because they said I hadn't returned my last clothes. They took a while to update my email address, and once or twice they made a mistake and blamed it on me. Luckily, both times, they reviewed their records and apologized for their error and rushed me new dresses--they're a small company, so I don't expect perfection, just honest answers and a best effort to make things right. Oh, and once I washed a dress I paid around $70 for and the colors bled, and they refused to compensate me because they said I should try before I buy--now I know that includes washing, and not to trust their care labels.

Unlike some other customers, I've never had an issue with ratty clothes. Some of the items are a little on the cheap side, but you can pretty much tell which garments are high quality from the photos, and there is a decent variety on spectrum from $20 dresses to maybe $200 tops. Once, only once, I got a dress with a funky odor, but overall, I'm pleased with the condition.

Lastly, about the turnaround time, it can take several days for them to ship. I don't know, but I suspect they hold out to ship a few dresses at once to cut cost. I thought about leaving the service over the turn around time, but when I thought about it, and after they made an effort to make good on some of my customer service issues, I went ahead and upgraded to the most expensive plan. It's worth the $200 a month for me. I literally wear a new outfit every single day, and for the first time in my life, I'm a total fashion plate. Everyone raves about my beautiful dresses, and my coworkers and students look forward to what I'll wear next. The service is a lot of fun, and I've learned a lot about what looks work for me by trying outfits I would never have bought before.

So if you're willing to go in for the best plan, you can use Gwynnie Bee as your entire wardrobe at almost any size. The sizes are not inaccurate. You have to take the time to read the size chart for each outfit, and it is very accurate. Buy a measuring tape, and you're good to go. But if you're opting for a smaller plan, don't expect do get turnaround several times a week. Buy some anchor pieces and enjoy the service for a fun addition. It's not super reasonable to expect to have a complete wardrobe for $50 a month. I could never afford a wardrobe this varied if I had to buy the individual pieces.

I love the service, and I hope the company continues to grow bc it's a great option for ladies with a little meat on our bones! If you're sick of wearing black and brown all the time, seriously, check it out.