Gwynnie Bee

I've been with Gwynnie Bee for over five years and I would not be able to live without them. I was sold on the concept the minute I read the tag line..."Never wear the same thing twice"... that was how I lived my life. I bought clothes every week but then I was faced with warehousing the stash of perfectly good clothes that would never be worn again unless I was not going to see anyone I had seen before. It got expensive and my husband was upset because our spare bedroom and every closet in the house ( a four bedroom) was stuffed with my clothes and shoes. He has told me many times that it was the smartest shopping decision I had ever made.
Please never take my Gwynnie Bee away!

I've been a Gwynnie Bee member for about 4 months and I am really enjoying it. I have had no issues with the turnaround time on shipments as some others have experienced. In fact, I have been impressed with the promptness and reliability of the shipments so far. It is great to try new styles without having to buy them, and it's also very nice to be able to buy items that I really love. I've enjoyed how this service has expanded my work wardrobe and my style, and it's just a lot of fun! I took one star off because I think they can still work on adding more new styles frequently, having a big enough inventory so the new styles are actually available, and focusing a little less on dresses. Overall, I am glad I discovered Gwynnie Bee and I definitely recommend it!

BUT... It takes entirely too long to have an item sent after the notification of return has been sent or when I do an at home purchase. It is 2019 - I know they can track that package as soon as the post office picks it up. I purchased my 'at home' item on Tuesday and now it's Friday and I STILL have not received a notification on my next box. Turn around time needs to improve.
I really have enjoyed the clothes and always get a ton of compliments!

I thought this was a service like Stitch Fix etc., but it is not. It really is a garment rental business. They send you clothes (that have previously been worn and dry cleaned) and if you like them you can purchase them or just wear them (for up to a month) and then return them. So for your $79 per month you are paying for the privilege of renting used clothing. If you buy them, you are purchasing used clothing at full price. Never again!

I tried a free trial, and the items they sent me were absolutely terrible. I did completely forget to return them, and they continued to charge me $50 a month for a year. Then when I lost my debit card and it changed, they continued to rack up a $500 bill for the three items of clothes I had already paid hundreds of dollars for. Then sent it to collections. Absolutely ridiculous to be charged $500 for three items of clothing I forgot to return after having already paid them hundreds of dollars. This company is the absolute worst I have ever dealt with

I began my subscription on February 2nd. My first box is scheduled to arrive on the 8th. For me, the inconvenience of such a lengthy process isn't worth the amount of money I'm paying (even with their 1/2 off the first month promotion. They were quick to charge me for their service but didn't make a shipping label until the 5th of the month. This doesn't make me trust in receiving future items often enough to get my money's worth. I'm sure once the first box arrives, most of my grievances will subdue, but I signed up to make moving into a new house and packing up my closet easier.
The selection in the virtual closet felt endless, although less trendy than I had hoped. I filled my "closet" with many different things I'd never think about buying. It only took me a few minutes to select their "6 item minimum".
However, I'll be canceling my subscription. From the reviews I've read, that will also be a lengthy process and I'm not into that.

Their service is so terrible they make it impossible for you to cancel in a digital age where consumers have the right to change their minds and cancel online. They make you call them during 9a - 5p and then they try to "save" you with sales pitches and discounts. So much hassle it took me months to cancel and that's exactly why the make this so difficult. >:-(.
I used the service regularly in 2015 but ended up being dissatisfied with the quality of the clothing -- tried to give it another shot but now I'm just dissatisfied by the customer service so I won't be back.
Get into the 2000s Gwynnie Bee: It's an Amazon world.

I have been a loyal customer for five. Years. But now as an educator who is blessed to have a job, I do not not have time to call during their weekday office hours. I am Zooming online and teaching students in the classroom at the same time in masks and headgear. I need comfortable clothing and currently the products are not that. They do not have weekend call hours and will not let me cancel over email. The customer service used to be top notch. I just today contacted the BBB, They will reply to this saying they cannot find my account and ask me to call which I cannot during their 9-6 hours. My account is jodidi which I have tried to change the name on for years but it would have changed my pricing as they stated I had to open a new account.

A few years ago I loved Gwynnie Bee. Turn around was fast, the brands were all high end, it felt like a great value. Since they have added/expanded their size range I feel like they are bringing more mid-range and lesser known brands. These tend to have inconsistent sizing and fit issues even when using the size charts provided. I now closet less with each new release. I have also had issues with my sizing being unavailable, which leads me to believe they are purchasing less items.

All was great when I began my journey with Gwynnie Bee. Have zero complaints about the quality of the clothes for the most part. I've needed to cancel my subscription and it has been like pulling teeth & challenging as I travel for a living in many different time zones. I'm still current stuck with the account months & months after I've tried to follow all of the run around instructions I've received. I should just be able to cancel my account by logging in and choosing to do so. Just not easy or great customer service from the user perspective.

Sometimes everything is spot on: the fashion, the turn around, the bargains. Ive purchased a number of dresses from GB and love them! I also like the variety GB adds to my wardrobe. While other times, it can take over a week to get a new item, or the selection is just off usually erring on the frumpy side. I wish when an item was no longer available that it would be automatically removed from my closet, rather than having to go in and delete it after noticing it in the shop.

***Update - I received one month's refund after posting this review***
They got one star only because you have to select a star to submit a review! I used only 3 items that were of very poor quality and rejected the next shipment. When I called they refused to issue a refund for the extra month I was billed! I basically paid $300 for use of 3 flimsy made blouses. Im so disappointed in their "retention" offers after I described my frustration of their charges. I would never use this service again, don't do it!

I enjoy getting new items to try, but I only do one item at a time, as it is quite costly in my opinion. At most, I can get 4 items a month, and due to the slow speed of Gwynnie Bee & the mail, it usually only ends up being 3 items, and that makes it over $10/item for me to just borrow something. If you have a lot of items in your closet as I do (i. E. 100+), it should be rather quick and easy to mail out another item after I notify that something is being returned. I DO NOT think that I should have to call to cancel. That is just a way for them to try and keep a customer with an up sell or a deal that loyal customers should be offered anyway! I have cashed in my rewards on two different occasions, but it takes forever to earn the points. Wish there was a better way to order items in a closet, or let them know what you would prefer next, like a dress, jeans, etc. So - there is a lot of room for improvement.